Firefox Community Forum

Hi Community,

Whenever I am shopping online on my Macbook (MacOS Sierra 15.7.2) Firefox will begin to freeze and then hang on the checkout page. I notice this happens most often with Shop/Shopify websites. Can someone help? This behavior seemed to begin this year about 6 months ago. I end up having to go Safari and reload my page, find the items again, and then I can check out. So problem is something about Firefox and my machine.

Thank you,

SAnd

Dear colleagues, please tell me what could be the reason why the Google AI Studio is not displaying correctly. The buttons are invisible, the fonts are stretched, and it's generally impossible to work (see the attached screenshot). Please refrain from giving advice like "update Windows to a newer version," as this is an old computer (its motherboard was manufactured in 2007), but it still opens most websites fine. I don't currently have access to a newer computer with Windows 10.

I haven't been able to stream videos from the MS NOW website for the last 2 weeks. It has worked great for years. And it's only the MS NOW site, all other websites will play videos. I've tried tips from the web for 5 hours. Nothing worked. I've contacted MS NOW help, and they recommend a different web browser, but I'm happy with Firefox that I've been using for the past 12 years. So far I have: Reloaded the page Checked internet connection Restart browser Restart PC Cleared cache and cookies Disabled extensions Firefox is up to date Reset browser settings All graphics drivers are kept updated Scanned for malware Turned off Firewall Did a msdt.exe -id MaintenanceDiagnostic Disabled all non Microsoft startup sevices

My system: Win7 Home Premium 64 bit OS (very stable) Firefox version 115.30 COX provider

Any help would be appreciated.

Recently google's advanced search page changed from how it's been displayed for years -- seemingly only on firefox. And I hate the change. It still displays as always on DuckDuckGo and Safari. Firefox is my preferred browser, but I use goodle advanced search myriad times every day and this is changed version is such a PITA that it's approaching being a dealbreaker for me. Sure, I'd like to know wth happened and why, but really I just want google advanced search to return to my preferred display. (It does not just look different, it performs differently, in little ways that matter a lot to me over the multiple times I use it. Be glad to elucidate if it matters.) First attached image is what I'm now getting on ff. Second attached image is what I used to get on ff, and still get on DDG and Safari, and would like back on ff. Please help.

Every time I get an update, it scares me. The latest update took uploaded a file using firefly. Could I do it using Chrome - yep - it uploaded my file without any issues. I keep hanging on to firefox but I need to changeover. The constant updates should be be happening.

Unable to log into SSA since the update (it seems however since you are changing this weekly or hourly it seems sometimes I do not know what the version was when I logged in last) I am at 144.0 and can log in without an issue using Chrome. How can this be fixed? From what I can tell it seems to not allow a return from server when you click on LOGIN on SSA <ssa.gov/myaccount/> I can get in with out a problem using Chrome. Please let me know what the fix is.

Hello

I'm facing a frustrating problem. I asked an AI the following:

Firefox Developer Edition (v145.0.2) on Windows 11 host machine can play udemy.com videos but Firefox Developer Edition (v146.0b9) on Windows hyper-v virtual machine cannot.

I suspect the cause is due to either settings or the virtualisation Hyper-V. Other browsers (Edge, Brave) on the virtual machine can play udemy.com videos with no problems.

Gemini said: This is likely caused by a specific change introduced in Firefox Nightly/Beta (v146) regarding how it handles video decoding on Windows.

The Short Answer: Firefox v146 enabled FFmpeg-based hardware video decoding by default on Windows (previously it relied almost exclusively on Windows Media Foundation). This experimental feature often conflicts with the virtualized graphics drivers (Hyper-V Video) used in your VM, causing the player to fail (black screen or error) while audio might still work or the player simply refuses to load.

Is this true?

Whenever I try to access Gemini at gemini.google.com, I keep getting a plain white screen with faded, almost hard to see elements that don't do anything even when typing in the input field. (see attachment 1)

I can access Gemini at Google AI Studio (https://aistudio.google.com/) but the UI is also broken on that site, with wide fonts that overlap each other, making text hard to read (see attachment 2).

Firefox version used: 115.28.0esr (64-bit) OS: Windows 7 64-bit

I visit the nbcnews.com web site frequently. For the past +/- 48 hours, I have been having issues. I can open the home page and scroll from top to bottom just fine. However when I now double-clcik to open a specific article, that article page opens for about one second and is then immediately replaced with a page that says "Something Went Wrong. Access to NBC News is temporarily unavailable. The problem will be resolved as soon as possible." This happens on whatever article I select. It also happens on 2 separate computers.

I e-mailed support at NBC News. Their response was "we cannot duplicate this behavior." They suggested I try another browser. I do not use anything other than Firefox, but I found an old installed copy of Internet Explorer from... 2015. IE opened the NBC News main page and all of the sub-pages just fine.

My Firefox just updated to version 115.30.0esr X64 within the past several days. I am not certain if the NBC News issue happened as a result of that update or not. Has anyone else experienced similar difficulties with this web site or as a result of this latest update?

For MONTHS now I have been UNABLE TO LOG INTO MY DAM BANK! Every time I try to log in I get BOOTED TO THE "SECURE SIGN UP" PAGE & i AM SICK TO DEATH OF SEEING THAT DAM PAGE! I've gone through my settings, I can find anything that would prevent me from logging in, Another problem is that I'm going BLIND I have a lot of trouble seeing the page or reading what's on it. Trying to fill in a check, an envelope or anything else that reqires me to write is almost impossible now. WHere can I find the responce to my qestions, I have been unable to find where it's HIDING.

I've been using Firefox since forever but over the last couple of months, the auto translate subtitles (to English) hasn't been working when watching Youtube videos. There's a thread on the Youtube support site with nearly 40,000 posts of people with the same issue and tonight I was trying to watch a video where the hosts talk in Italian, so I use auto translate to English subtitles but no subtitles appear. It will show Italian language subtitles.

I've gone back through this Youtube channel's history trying videos I've previously watched from months/years ago when auto translate used to work but even they're not working now.

I decided to try the video in Edge browser and to my surprise the auto translate to English worked there. They also work in Chrome.

So what could be causing this issue on Firefox, which started about August time?

This is quite bizarre as I assumed all the processing/translation was done by Google/Youtube so in what way can Firefox be part of this issue?

To be clear, subtitles in the (foreign) language the people are speaking, works. Subtitles translated from that language to English (or other languages) has stopped working. Subtitles translated from that language to English IS working on Edge and Chrome browser.

Good morning

Ever since the last 3 updates, I have been struggling with F1TV. Prior to the very latest update I could still log in after about 4 attempts of loading the site, but now, I keep on getting error messages. On Edge i can log in with no issues. Any ideas on this issue?

When I access a specific website the .css files hosted at http://cdn.ct-static.com/ don't load. The Network Tool console indicates that they time out. I have been told this is usually a network setup issue however if I use the MS edge browser the site loads. How do I troubleshoot this?

trying to get into my website editing site - once i'm in, the particular page i want isn't loading. I've deleted cache, tried opening on Safari and it's still not working.

It works on my android phone.

attached is the message i get.

thanks for your help

I installed a extension called MAL-Sync and tried to authenticate with one of my accounts. When I went onto the websites Simkl, MyAnimeList and AniList, I was not able to access some features. For Simkl none of the 'buttons' worked, disallowing me from logging in. MyAnimeList gives a "400 Bad Request." AniList says that it requires JavaScript. I checked to see that I have java script enabled, which I do since Firefox has it enabled by default. I checked my extensions and after disabling the only one that said disabled java script it still doesn't work. What do I do?

I am trying to fill out an online loan application form using Firefox on my mobile device. When I upload or edit a file in the form, the changes do not appear or get saved. The form continues to show the old version of the file even after I re‑upload the updated one. I have already tried refreshing the page and re‑logging in, but the issue persists. This problem occurs only on Firefox mobile; when I use other browsers, the upload reflects correctly. Please advise if this is a compatibility issue with Firefox mobile or if there are specific settings I need to adjust.

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For MONTHS now I have been unable to log into my BANK & ONLY my BANK.

EVERY TIME I try to log in I keep getting booted to the DAM "secure sign up" page!

Each month I have to get ANOTHER "temporary" passwords so I can get to my account & the next month I CAN'T LOG IN AGAIN & AGAIN I have to go through the entire routine again, temporary password, make up another new password over & over again!!!!!!!!!! I am sick & very tired of this, I only have problems with my BANK log in, no other site, just MY BANK! I suspect the problem is with FIREFOX not the bank. I don't want to use "Edge" because it's CRAP!

Moderator note: This question has been edited to correct the formatting.