Firefox Community Forum

Recently Firefox has been randomly crashing the past 3 weeks multiple times, Is anyone else having this odd issue ? I'll be watching a stream or youtube video and bam out of no where the Browser goes black for like 20 or 30 seconds then crashes. I sent in about 3 crash reports and wondering if the Firefox team is aware of this issue.

Does the Mozilla VPN have an easy to use "on" "off" switch? I want better access to streaming services

But I also want to browse and easily log in to banking, health, and financial sites where i have accounts that are protected by recognizing my current IP address to allow me access to my accounts.

From reading information about the numerous VPN providers, it seems like having a VPN might make it difficult to log in to financial, medical record sites etc.

I'm using Firefox Developer Edition 132.0b2 (64-bit) and noticed that the only way to open a new tab is to click on the pancake icon and select new tab. The "+" icon in the tab bar is missing.

I also noticed that there is no way to reload the page (especially doing a hard reload). This is a major issue when making updates to websites and wanting to see those edit. Clicking in the address bar and then on enter will reload the page, but does not do a hard reload, so the cached version of the page is displayed, not the updates.

Hello there. Over the past few days iv had some problems while using twitch.tv . Im not able to use the chat because it says "failed to load module" .

At first i assumed this was twitch, so i tried chrome but its fine completely fine, there's no failed to load module error

I then deleted my cookies and cache but the error still persists. Its also fine when using the private/incognito mode.

Im on the latest version as well

Several sites I use regularly (for instance, The Guardian) use recaptcha as part of the login process. It fails on Firefox, though I can log in on Chrome. I dislike Chrome, and prefer Firefox for several reasons, including that it is easier on my eyes. I note that there are many complaints describing the same thing that I experience: recaptcha fails to load, or there is simply a blue circle turning in perpetuity with nothing happening. I have removed recent cookies etc, but no change.

There are some sites that use recapcha that I can sign in on using Firefox with no problem. I am wondering if there are different versions of captcha? This started the same week both Microsoft and Firefox updated. Firefox has updated several times since then, but recaptcha is still nonfunctional: FF is not loading it, at least on some critical sites (perhaps the ones that use the most recent recaptcha?

I have reported this frequently for last several months. I notice that this is a continuing problem for many people. Why is it not fixed?

I have the same problems as several others. Bought a new computer and cant get download helper to pin to pin to the toolbar. Have tried hitting the puzzle piece and finding the tab after that for extensions but still cant find how to pin it as it does not give me that option.

Hi

Reinstalled Win 10 pro on my i7 4th gen 16gb RAM 250 SSD copied firefox profile folder which brings back all my windows tabs bookmarks etc

I now get tabs crashing constantly

Before the reformat I used Norton 360 at mostley default settings for over 6 months with no problems,

tried turning things off in Norton

Norton 360 is reinstalled: browser extensions, password manager, norton homepage, norton safeweb, norton safesearch are all not installed Browser and browser data protection is on, VPN is off turned off auto protect and smartfirewall

use to use adblockplus and privacy badger firefox add ons with no problem these are now off

Ive refreshed startup and cleared startup cache

maybe when I copied the profile across it missed some files however I did zip the old profile folder and copied its a big file 690MB unzipped

crash reports

Crash ID: bp-8c10712c-d0a1-4794-a650-97fa20241120 Crash ID: bp-cfda1f88-afc4-4888-969e-01f080241120 Crash ID: bp-52c67cf0-5704-432a-bda9-017310241120 Crash ID: bp-41fe5c53-4786-4042-a25a-76f890241120 Crash ID: bp-9ac67edf-99fe-4422-ba95-3dea50241119

see included images of what looks corrupted addons and settings section in firefox settings

not sure what to do now

I have been using the Firefox Color extension for a while with no problems. I noticed that in the last few days, when I restart my computer, the theme resets. Specifically, when I first open Firefox, I very briefly see my saved theme but after just a second it reverts back to the default colors/theme.

When I go to the Firefox Color page, my theme is still saved and once I click on it, it takes effect until I restart the computer.

This only started in the last few days and I know there was a Firefox update (132) as well as a Windows update both in the last week or so.

I'm using Windows 10 Home, version 22H2, OS build 19045.5011.

Is anyone else having this problem or know what might be causing it?

Hello,

Just today my UI elements went missing. For example I cant see my bookmarks on the bookmark toolbar, new tab sign disappeared. Addons are not the issue, I have refreshed multiple times with no addons installed. The bookmarks are all there, except somethings messing with the firefox. Started in safe mode, but in vain. Checked the group policy in the registry but nothing out of the ordinary. I deleted the policy, did a fresh install and still the problem persists. Tried switching hw acceleration on/off as well.

Any help is appreciated, I never had any problems with firefox before.

It is really very strange and unbelievable! No page is open, but the memory occupies more than 700 MB and uses more than 20% cpu! What should I do exactly? I use Windows 11 24 H2

For the past several weeks I have been having issues where some parts of websites don't load like on Twitch and amazon, and YouTube videos are choppy and pause playback frequently. I have a 7800 X3D CPU, 32 GB of DDR5, and gigabit Ethernet so its not a problem with outdated hardware. I also reinstalled the newest drivers twice, updated my bios, updated Windows, and reset my router so I'm not really sure whats causing the problem. I tested twitch and youtube on Edge and the issues are kinda there but considerably better. I was having similar issues on youtube several months ago when I was using opera, so I switched to firefox and it seemed to fix the problem until now.

For almost a week now, I keep getting a message on a site I've been going to for more than 10 years (deviantart) when I use firefox on my computer, which I am not having these issues accessing using Safari on my phone.

403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront) Request ID: W081JkcKGAdFaiH5hK0ePW8AILhwsvlqJh5AjDfH8owoQtjYrCBOpg==

The request ID changes each time.

The steps I have taken so far:

• Tools -> Page Info -> Permissions (everything was fine)
• Reloaded page using Shift+ Left Click to bypass cache
• Reloaded page with Ctrl + F5
• Started Firefox in Troubleshoot mode to assure it wasn't my extensions (I only use ublock but better safe than sorry)
• I disabled extensions after reloading in usual mode

What steps are next after these basic troubleshooting? I was hoping to use that site to share creations with friends.

Hi! I'm running Linux Mint right now, but this also happened on Windows, I copied the profile from Windows so I suspect that is likely why.

When I go to about:logins, I see none of the accounts listed. Even when I input a search in the search box, nothing. I don't know what could be causing this. See attached screenshots. Don't worry, there's no concern of leaking account details, because they aren't showing up.

I'm having trouble with the current file Explorer being overlayed with a old file Explorer and a comment 'firefox symbol and word "file upload". This is happening while I'm trying to insert a document file into a online web page for a doctor. When I click the insert button on page that is when the Explorer is failing as noted above. Can someone help (send me a message on my e-mail *Email removed for privacy*@gmail.com if you can help/or update the help screen) Thanks Perry

I am trying to access the link "https://www.sorn.service.gov.uk/". This is the address of a click through from the webpage "https://www.gov.uk/make-a-sorn".

I keep getting this error:

"Secure Connection Failed

An error occurred during a connection to www.sorn.service.gov.uk. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…"

I am on Windows 10 Pro 22H2 19045.5011, using Firefox 132 (64-bit), not running Kaspersky, I do have AdGuard (7.19.0 (4853) (CL 1.16.44, DL 2.5.41 )) and Malwarebytes (4.6.17.334) on my system along with their browser adons. I have attached some screenshots, hope they are useful.

Please help.

Firefox does not seem to be properly configured for Wayland on KDE Plasma 6.x systems. The generic "Wayland" logo appears in task switcher instead of the Firefox logo. Firefox is the only program I have with this issue. Setting desktop name (org.mozilla.firefox) as a property in the Window and Application Manager settings does not resolve the issue.

There are times where I like having the title bar appear on my laptop display of a webpage. Other times I want to take a screenshot of selected page content, and the title bar just obstructs ability to fit the bottom line or two of the page content I want to screenshot. Yes i know I can reduce the zoom size of the page display itself, but sometimes (often) due to the page layout's CSS, this results in both too-small type for me to comfortably read AND even with the text reflow, it's not enough to reveal the extra bottom of page content I am trying to capture.

The Firefox UI controls are very robust and well-appreciated how much customization can be had, but still, the number of steps required to go in and turn Title Bar off is just way too many for quick and efficient workflow -- especially when after getting the screenshot I want, I will want to just turn Title-Bar back on. Surely there must be a way to create an icon option that lives next to Home, Bookmarks, Downloads, Refresh whose function is to actuate a quick 1/2 second toggle off, then a quick toggle back on?

Firefox was crashing so I found the folder in C:Program Files and renamed it before a new install. I downloaded the new Installer and installed Firefox again thinking all would be saved, but now, my bookmarks are missing and the history from the last few weeks are gone and started with the date I re-installed it. I have an old AT&T email that is now Yahoo and been using it for years. I tried to log in and I get a different screen asking about an ID which I don't have. Firefox always launched showing this icon to start yahoo as well as Chase Ect...ect and all are gone.

Is there a way to point to the old folder, after changing it back to original name and get back to previous version?

I did find another Mozilla file under Users,ComputerName,AppData, Local. I don't know if it was created with the new install or there before and just updated because I renamed the first file I found and now it's using C:Users to start Firefox. Any help getting back to where I was is appreciated.

Thank you

Tony