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watching video fullscreen first time

Dear Mozilla support, For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and complete… (pročitajte više)

Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

Asked by rickhekman prije 4 mjeseci

Last reply by Paul prije 3 mjeseci

Mozilla Support website

"Can you provide guidance on how to optimize my search experience in Mozilla Firefox? I'm looking for tips and settings adjustments to enhance my search efficiency and ac… (pročitajte više)

"Can you provide guidance on how to optimize my search experience in Mozilla Firefox? I'm looking for tips and settings adjustments to enhance my search efficiency and accuracy. Thank you!"

Asked by Alban Osmani prije 3 mjeseci

Last reply by Paul prije 3 mjeseci

Firefox reloads pages on Android

Hello guys, greetings! Firefox for Android is pretty cool, however, when I change for another app and I come back to the browser, it reloads the pages. It's annoying whe… (pročitajte više)

Hello guys, greetings!

Firefox for Android is pretty cool, however, when I change for another app and I come back to the browser, it reloads the pages. It's annoying when you need to paste external information (I must to fill a form again or whatever activity). Could you please help me with this issue?

Thank you so much in advance!

Asked by gusta2715p prije 1 mjeseci

Last reply by John prije 1 mjeseci

"Hello Mozilla Support Community,

"Hello Mozilla Support Community, I'm encountering issues logging into my industrial adhesive manufacturer website using Mozilla on Android. Despite entering the correct… (pročitajte više)

"Hello Mozilla Support Community,

I'm encountering issues logging into my industrial adhesive manufacturer website using Mozilla on Android. Despite entering the correct credentials, I'm facing difficulties accessing the site.

Are there any specific settings or considerations for logging into websites, especially those related to industrial adhesive manufacturers, using Mozilla on Android? Any insights or tips from the community would be greatly appreciated.

Thank you for your assistance!"

Asked by machine helpdesk prije 3 mjeseci

Last reply by Paul prije 3 mjeseci

Youtube videos won't play in Landscape mode

Every time a youtube video is placed on landscape mode on the firefox app of my android phone it becomes a single blurred image with the audio playing as normal. Youtub… (pročitajte više)

Every time a youtube video is placed on landscape mode on the firefox app of my android phone it becomes a single blurred image with the audio playing as normal.

Youtube seems to work fine on other browsers and I have tried all basic fixes, like deleting cache/data/reinstalling app etc. Appreciate any help.

Edit. Okay I managed to fix the issue so I'm adding the solution here in case anyone runs into this problem. Apparantly youtube playback decided to enable "ambient mode", a feature I didn't even know existed and seems to not play well with a phones resolution.

Just click the settings gear while the video is playing in landscape (mine is on the top right) and disable the "Ambient mode" feature.

Hope this helps.

Asked by Seltic prije 3 mjeseci

Last reply by Chris prije 3 mjeseci

Issues with passkeys

On Nintendo website, I would like to setup a passkey. When logged into nintendo.com, in settings, under passkeys, I see the following message "You can't use a passkey to… (pročitajte više)

On Nintendo website, I would like to setup a passkey. When logged into nintendo.com, in settings, under passkeys, I see the following message "You can't use a passkey to sign in from this device". I can add a passkey using the same device in chrome. Device is Pixel 7 Pro. Firefox version 121.1.0 (Build #2015996455) can Firefox allow for me to create a passkey using 1password or hardware key? Is there a setting that needs to be enabled?

Asked by Neil Verling prije 1 mjeseci

Last reply by Paul prije 1 mjeseci

Hide purple notch

I have a Xiaomi phone with resolution 2400x1080 use Firefox on it. And I have annoying issue with YouTube and other video players. Is there is a way how can I hide notch … (pročitajte više)

I have a Xiaomi phone with resolution 2400x1080 use Firefox on it. And I have annoying issue with YouTube and other video players. Is there is a way how can I hide notch in full-screen video mode? I can do it in setting, but it works only for vertical orientation. Please look at my attached images to understand what I meant.

Asked by Володимир prije 3 mjeseci

Last reply by Noah Daniel prije 3 mjeseci

Unlocking Firefox's Potential: A Guide to Troubleshooting with Mozilla's Support Resources"

Question: How can I troubleshoot and resolve common issues of Ecosystem encountered while using Mozilla Firefox through the support resources available at https://suppor… (pročitajte više)

Question: How can I troubleshoot and resolve common issues of Ecosystem encountered while using Mozilla Firefox through the support resources available at https://support.mozilla.org/?

Asked by Joe Root prije 1 mjeseci

Last reply by Paul prije 1 mjeseci

10-12-2023 - for the 118.0.2 update all external links on posts to news articles in facebook are no longer accessible on all WIN 11 systems tested.

Today is 10-12-2023 and as of the last update to Firefox (118.0.2) external news links on posts in Facebook or Facebook messenger no longer work on WIN11pro64 computers a… (pročitajte više)

Today is 10-12-2023 and as of the last update to Firefox (118.0.2) external news links on posts in Facebook or Facebook messenger no longer work on WIN11pro64 computers as indicated through testing.

There is only an "I beam" indicator and frequently the posted news article links; and images do not appear when using Firefox (however they do appear on other browsers; no issues detected). As noted, this anomaly also applies to Facebook messenger external news links. Based on timing of this update 118.0.2 and the repeatability of the failure on various computers (with WIN11) and the absence of any other changes to all of the computers, all indicators are that this is not a Facebook issue and as nothing else on any of the computers has changed the 118.0.2 has an apparent issue. (In summary this effects every one of the 5 WIN11pro64 computers I have tested with the Firefox update, so far)... the only change to ALL OF THESE DEVICES was and is the Firefox update (118.0.2) .

In addition have tested Firefox and Facebook on 2 additional computers (WIN764pro) - to keep comparative balance; on 1 win7pro64 unit the Firefox app was not updated and on the other win7pro64 system it was updated to 118.0.2.

And after that round of testing the outcome was conclusive - the Facebook external news links work seamlessly and without issues (NO UPDATE TO FIREFOX ON ONE COMPUTER with WIN7pro64 and an UPDATED Firefox (118.0.2) with WIN7pro64 on the other)... both systems worked and the noted failure was not present.

These tests conclusively indicate to us internally that updating the WIN 11 units to 118.0.2 was a mistake.

Additionally for further comparison for this note - with Firefox update 118.0.2 Facebook external news links DO function on Opera and Chrome (for both WIN 7 and WIN11) all computers tested are the original 7 ... I have not tested other browsers for compatibility nor have I tested other computers, as the data seemed conclusive.

NOTE: If you are planning to respond please do not 'guess' (SWAG) at what you randomly speculate the issue(s) might be, as that would be an unproductive use of everyone's time... if you don’t have a proven solution you don’t have a solution, thank you.

If there is someone with knowledge of the 118.0.2 update that can offer an intelligent and proven solution please do so here...

but haphazard proposals of random unrelated experimentation without tested basis...or the concept of incorporating unproven suggestions such as maybe you should "change this" or "reinstall this" or "blah blah" when (I reiterate) the only changes to six (6) of these computers is the update 118.0.2 nothing else the seventh computer has an older version of Firefox and win 7 pro64. 118.0.2 functions correctly with win7pro64 and on Opera and Chrome browsers.

All intelligent proven workable input is appreciated because as of now Firefox for any and all of the WIN11 computers here Firefox has been removed from our approved list; as further failures are unknown.

Asked by budgbrown prije 5 mjeseci

Last reply by zeroknight prije 5 mjeseci

Firefox version of FB Formatting

Using firefox's version of Facebook, when viewing a comment on a post I've made, the comment is cut off at the bottom. It seems like that particular page is not being for… (pročitajte više)

Using firefox's version of Facebook, when viewing a comment on a post I've made, the comment is cut off at the bottom. It seems like that particular page is not being formatted correctly. I cannot scroll up anymore to reveal it. See the attached image.

Asked by Home prije 3 mjeseci

Last reply by Paul prije 3 mjeseci

Optimizing Your Search Experience for Enhanced Browsing"

"How can I optimize my search experience on Mozilla Firefox? Are there specific tips or features within the browser that enhance search efficiency? Seeking guidance on ma… (pročitajte više)

"How can I optimize my search experience on Mozilla Firefox? Are there specific tips or features within the browser that enhance search efficiency? Seeking guidance on maximizing search capabilities for a smoother browsing experience.

Asked by Alban Kodra prije 3 mjeseci

Last reply by sami Ashiq prije 2 mjeseci

cannot display google.com website mobile version

cannot display google.com website mobile version, need switch to desktop site mode at Firefox, I use Samsung note 20 ultra. please help to fix it. I could open that at ye… (pročitajte više)

cannot display google.com website mobile version, need switch to desktop site mode at Firefox, I use Samsung note 20 ultra. please help to fix it. I could open that at yesterday.

Asked by ken wong prije 2 mjeseci

Last reply by Paul prije 2 mjeseci

Subject: Compatibility Issue with Mozilla Firefox - Shower Door Installation Website

I'm encountering an issue with my website related to Shower Door Installation in Seattle. It doesn't open properly in Mozilla Firefox, and I'm seeking assistance to resol… (pročitajte više)

I'm encountering an issue with my website related to Shower Door Installation in Seattle. It doesn't open properly in Mozilla Firefox, and I'm seeking assistance to resolve this compatibility issue. The site works well on other browsers, but on Firefox, there seem to be display problems.

Any insights or suggestions on how to address this concern would be greatly appreciated. I want to ensure that visitors using Mozilla Firefox have a seamless experience exploring our Shower Door Installation services in Seattle.

Thank you for your help!

Asked by Instaup App prije 3 mjeseci

Last reply by Paul prije 3 mjeseci