So on July 5th I purchased an email/domain through Thunderbird from Gandi. After purchasing and going through all the steps in thunderbird it gave me an error message and… (pročitajte više)
So on July 5th I purchased an email/domain through Thunderbird from Gandi. After purchasing and going through all the steps in thunderbird it gave me an error message and a second tab opened showing the error log of the transaction/invoice but it was just an image of my invoice and no errors were present on the image shown. I then tried to log in to it and was unable to do so with the passwords I created it with. I contacted Gandi and they confirmed I did indeed buy the domain on july 5th but said I should contact you all regarding registering my domain and also issues with configuring my email. They told me that I would need to provide them with a photo copy of my personal id/license gain access to all that which is in my opinion quite scary to do and feel there must be a reasonable answer for all this that I am missing as it shouldnt be this hard unless im just tech-tarded (which I probably am).
Here is the last email response I received from Gandi regarding the matter.
Thank you for your detailed reply.
For your information, in order to obtain a @xxxxxxxxx.site mailbox, it is necessary to register the corresponding domain truephoria.site. In your case, it seems like you were purchasing the mailbox directly through Thunderbird, which may have acted like a reseller that in turn used the information you provided to register the domain with us. Therefore, we are in charge of your domain, but regarding the registration of the domain and the set up of the mailbox, we invite you to first get in touch with Thunderbird's customer support to figure out the details.
We can confirm that on our side, the domain truephoria.site was successfully registered until July 5, 2021.
However, like you said, we have strict regulations when it comes to account privacy. Therefore, we will not be able to directly give you the Gandi account / password that will allow you to modify the mailbox / domain on Gandi. However, please send us a copy of your ID / Driver's license / passport, so that we can proceed with further assistance to help you update / gain access to your account.
I have been unsuccessful in finding any direct communication routes for you all so I decided to post this publicly here in hopes that someone will see it and get in touch with me directly.
Thanks in advance,