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  • Arhivirano

Why this effort to place tabs above?

My visual limitations make it difficult for me to look up, so the tabs at the bottom are very helpful. Why this effort to place them above? I use them a lot ... and now I… (pročitajte više)

My visual limitations make it difficult for me to look up, so the tabs at the bottom are very helpful. Why this effort to place them above? I use them a lot ... and now I have to strain my eyes. Sure you see perfectly well. You could think of people with poor eyesight and older people who are forced to bend their necks. They are two centimeters, yes, but at my age that breaks my neck. I used to use Firefox because I could have tabs down. Not now. It is not ergonomic. Is it time to abandon it? Think about the needs of others. Of all of them.

Asked by isimegapixel prije 1 godina

Last reply by jscher2000 - Support Volunteer prije 1 godina

  • Arhivirano

When I am use Firefox the "normal" website changes to a pure text version and then back to normal. This happens permanentlyy

The permanent changes from a normal website to a text version back and forward is very annoying. Even when I watch a video in such a website it disappears and shows the o… (pročitajte više)

The permanent changes from a normal website to a text version back and forward is very annoying. Even when I watch a video in such a website it disappears and shows the ony some text information. Deinstallation and new installation did not help to solve this problem. Other browsers workfine. What can i do?

Asked by hm.eppel prije 1 godina

Last reply by FredMcD prije 1 godina

  • Arhivirano

Firefox fails to run ...

Been using f-fox for years . Suddenly at reinstall rec'v error message see attachment "firefox-crash-Capture" . After that firefox fails at run time see attachment "fire… (pročitajte više)

Been using f-fox for years . Suddenly at reinstall rec'v error message see attachment "firefox-crash-Capture" . After that firefox fails at run time see attachment "firefox-crash-Capture-II" then nothing works no clicks must use ALT F4 to exit.

Please advise.

Asked by ringo2 prije 1 godina

Last reply by FredMcD prije 1 godina

  • Arhivirano

MOZILLA FIREFOX; "not responding"?

I ALREADY ASKED THIS QUESTION, ABOUT 2 MONTH'S AGO, AND GOT NO RESPONCE???.....let me try again? i will be right in the middle of a reply or taking a screenshot...etc.~!… (pročitajte više)

I ALREADY ASKED THIS QUESTION, ABOUT 2 MONTH'S AGO, AND GOT NO RESPONCE???.....let me try again? i will be right in the middle of a reply or taking a screenshot...etc.~!, and my mouse pointer will stop activating what i'm clicking on, i keep clicking and out of the blue, i get a blue border at the top of the screen & to the left it says "not responding" and it wont stop, until i turn my laptop off, & back on, then restart??.....i bought my NEW HP LAPTOP / with windows 10 / from BEST BUY, and purchased a GEEK SQUAD contract?.....they were here, last MONDAY the 10th, and reset everything back to factory spec's, including a complete refresh of FIREFOX??.....and that didn't solve my problem???? CAN YOU PLEASE HELP? thanks DAVID

Asked by david summerlin prije 1 godina

Last reply by OBW47 prije 1 godina

  • Arhivirano

Firefox no longer allowing me to restore previous session

For the past week the little tab that pops up when I close firefox that reads something like "your previous session closed unexpectedly, click here to restore" has stoppe… (pročitajte više)

For the past week the little tab that pops up when I close firefox that reads something like "your previous session closed unexpectedly, click here to restore" has stopped popping up. I am also unable to restore my previous session through the "Restore Previous Session" option in the options. Any advice?

Asked by 123atv321 prije 1 godina

Last reply by FredMcD prije 1 godina

  • Arhivirano

Master Password

Firefox just started asking for a "master password", which I never established. When I try to uncheck "Use Master Password" it asks me to enter my non-existent password. … (pročitajte više)

Firefox just started asking for a "master password", which I never established. When I try to uncheck "Use Master Password" it asks me to enter my non-existent password. Yes, I know it's now called "primary password" but I don't have one of those either. Running Windows 10, no AVG installed.

Asked by melvcole prije 1 godina

Last reply by cor-el prije 1 godina

  • Arhivirano

Bandwidth

Hi everyone, hopefully someone can help. I have an issue with Firefox, I did read this aticle https://support.mozilla.org/en-US/questions/1273628, hoping it might solve m… (pročitajte više)

Hi everyone, hopefully someone can help.

I have an issue with Firefox, I did read this aticle https://support.mozilla.org/en-US/questions/1273628, hoping it might solve my problem, but nothing in it helped.

I am running Windows 10 (all up to date) and Firefox (all up to date version 79). I have done a fresh install of Firefox and my addons. I have run a virus check Mcafee (full scan) and have run Malwarebytes and ADW etc. all come back clear.

My problem is with bandwidth. If I run Speedtest on Windows with no browser open, I get my full download speed 220 mbps. If I open Edge and run Speedtest I still get the same speed 220 mbps, if I open Firefox and run Speedtest, my download speed drops to 80 - 90 mbps (I get the same speed even if I load Firefox in safe mode). Can somebody help with why my browsing speed drops so much and is there something I can do to restore some speed. Thanks in advance.

Asked by SteveMc prije 1 godina

Last reply by TyDraniu prije 1 godina

  • Arhivirano

bookmarks toolbar

just switched to 2020 MacBook Air. when adding a bookmark to the bookmark toolbar, the icon and name shows. How do I delete the name so only the icon shows? Not sure i… (pročitajte više)

just switched to 2020 MacBook Air. when adding a bookmark to the bookmark toolbar, the icon and name shows. How do I delete the name so only the icon shows? Not sure if it's part of the new touchpad or what!!!

Asked by apvisionMac prije 1 godina

Last reply by Chinmay prije 1 godina

  • Arhivirano

i can't scroll down on the privacy & security preferences so I can't reach the segment where I can delete cache/cookies. what do i do? turned off the Mac laptop and turned it back on. nothing. i HATE that there is no person to talk to over the phone!

I followed the instructions on the help site. Went to preferences. Went to Privacy and Security. But when I try to scroll down to find the Delete Cache/Cookies (or whate… (pročitajte više)

I followed the instructions on the help site. Went to preferences. Went to Privacy and Security.

But when I try to scroll down to find the Delete Cache/Cookies (or whatever it says -- I don't know because I can't get to it!), my laptop scrolls down to Sync, the next category below Privacy & Security.

I turned off the Mac laptop and turned it back on. nothing. Help.

I'm sure I'm doing something incredibly stupid and it's a quick fix. If only there were a phone number to call . . .

Asked by joanryan1 prije 1 godina

Last reply by jscher2000 - Support Volunteer prije 1 godina

  • Arhivirano

Top of Browser Window has Vanished

Firefox was working fine up until about an hour ago. In the attached image, you can see the bookmarks toolbar, but everything above it is white. There's no tab. There's n… (pročitajte više)

Firefox was working fine up until about an hour ago. In the attached image, you can see the bookmarks toolbar, but everything above it is white. There's no tab. There's no menu (File, Edit, View, etc.). There's no URL bar/search bar, and no little X to close the window when I'm done.

It is not in full screen mode, although if I hit F11 twice the menu, etc. will miraculously appear.

I tried deleting the xulstore.json file as one post here suggested. I tried refreshing Firefox.

I have a Windows 10 computer running Firefox 79.0.

Did I click some weird keystroke combination? How can I make my screen look normal again?

Asked by dahlia1 prije 1 godina

Last reply by cor-el prije 1 godina

  • Arhivirano

Platform version error

I had setup file association for html files to Firefox on Windows 10. Recently, when I tried to run Belarc Advisor, I received an error message saying: XULRunner Error: P… (pročitajte više)

I had setup file association for html files to Firefox on Windows 10. Recently, when I tried to run Belarc Advisor, I received an error message saying:

XULRunner Error: Platform version '78.0.2' is not compatible with minVersion <= 78.0.1 maxVersion <= 78.0.1

I am able to temporarily resolve it by changing html file associations to Chrome but it seems like the issue is with Firefox installations. I had previously inquired about issues with Firefox automatic updating and was advised to do a complete install. I did that and am at version 79.0 at this time.

The following post indicates that XULRunner errors are caused by "Incomplete Update: The main reason for this error is an incomplete installation/update of the Firefox browser. Firefox is usually set to automatically install updates and this process can be interrupted because of bad internet or a sudden system shutdown or an antivirus. Whenever this happens, your Firefox update doesn’t install completely and leaves you with an installation with a mixture of old and new updated files in the Firefox program folder."

Source: https://appuals.com/fix-xulrunner-error-platform-version-is-not-compatible/

Is their solution the best approach to cleaning up this update issue?

Asked by rmk9785e prije 1 godina

Last reply by cor-el prije 1 godina

  • Arhivirano

accessing Twitter

I suddenly am unable to access Twitter on Firefox, either when I use my bookmark for Twitter or when I search for Twitter on Google and click on the link to the main Twit… (pročitajte više)

I suddenly am unable to access Twitter on Firefox, either when I use my bookmark for Twitter or when I search for Twitter on Google and click on the link to the main Twitter homepage. Nothing happens with either case. The other browser I use (Safari) has no problems accessing Twitter.

Asked by Doug prije 1 godina

Last reply by jscher2000 - Support Volunteer prije 1 godina