Svi proizvodi Community Forum

My Firefox account password is correct, but I cannot log in. The site says I need to complete the "Get Support" process before my account becomes active again. I don't understand what I need to do next or where to write the required information.

Please guide me step-by-step so I can reactivate my account. I am using a mobile device.

Thank you for your help.

My original recovery key has 28 letters, but sign in on new laptop is asking for 32. Also, original password cannot be revealed. I am trying to open my account on a new laptop. Help! Trying to transfer from Windows 10.

Hi,

Every time I restart my Firefox browsers they will sign me out of my Mozilla account. I can see the email address associated with my account and 'Account disconnected'. I have to go through the process again every time I use it. I am using default privacy & security settings.

I am using :

140.3.1esr (64-bit) on Debian Trixie 143.0.4 (aarch64) on MacOS Tahoe 26.0.1 143.0.1 (64-bit) on OpenSuse Tumbleweed 20250929

Can you please help me resolve this?

Hello,

I did not receive the mail with verification code from you to add the addroid app. I had red all of your recomendations, done everything. Tryed 5times. Can you please check?

Thank you

Regards

Verifying account sign-in on an Android:phone is a nightmare, especially in 5 minutes. I think I managed to do it on my second try, but quite honestly, I don't have a clue what I did. Steps need much clearer documentation and/or user interface. As I remember it, after you sent me the 6(?) digit code and I copy it, I can't find the sign in form I need to use to enter the verification code. Navigation back to Firefox via my app icons takes me to a page with many, many choices... and clicking sign-in in the menu gives me a page wanting me to scan something with my phone's camera... and there's no clear path to resuming the sign-in process. It is very confusing. I must have signed in, because here I am, but I'm not sure how. My Galaxy s9 phone uses android 10. When I was looking for navigational help, your help search function couldn't help me find any of the terms I tried seearch for.

You publish AAAA DNS records for accounts.firefox.com, which I can reach from my IPv6-only environment, but the content of that page tries to load content from cdn.accounts.firefox.com which DOES NOT have AAAA DNS records and therefore I am unable to actually log in to my account. I applaud you for making the effort to support IPv6, but it's only half-working when not all parts of the supply chain are dual-stack enabled. Anything that you can do to rectify this situation would be most appreciated. Thanks for your attention and consideration.

Hello I finally install a proper win 11 on my laptop . Everything work fine except that i don't have acces to my mozilla account on firefox . But everything work fine on win 10 on the others computers i have. https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-09-23-08-17-52-460dab.png i uninstall and reinstall few time firefox but not change . https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-09-23-08-19-48-15e59f.png dl and installed from offical mozilla link or microsoft store give the same bad result What i m doing wrong ? this is a know bug ?

У меня Windows 11 Pro, скачивал firefox с прав администратора, но обычно после установки в правом верхнем углу появляется значок входа в аккаунт фаерфокс, которого сейчас у меня нету. Прошу если кто-то знает ответ или сталкивался с проблемой - помогите, мне срочно нужны пароли, которые остались на аккаунте

I'm so frustrated! I don't have time for this... I try to use my pw, it gets rejected. I hit "Forgot pw". I get confirmation code. I use confirmation code. I use computer-generated pw and Moz saves it. I try to log in again and pw gets rejected.

I am trying to get to my account to find out why the VPN I've been paying for for years is not active.

Somehow, I was logged out of my Firefox account on my PC laptop. Because I forgot my password, I went through the process of changing it. I received a confirmation from Mozilla, saying that I had correctly changed the password, but when I try to sign in, it says that the password is wrong. I tried several times with no success. Because I never did anything with my Android phone, I am able to access my Firefox there. I have no idea what to do next.