Svi proizvodi Community Forum

Hi,

I built a new PC a few months ago.

On this PC, Youtube tabs occasionally crash - the problem is intermittent, but common enough to be annoying. I never saw this on my old PC.

As far as I can tell, most of the software is the same as my old PC. Hardware is different if that matters (went from an Intel processor to an AMD, otherwise the component manufacturers are mostly consistent).

Still using Firefox on Windows 11. It's almost always up-to-date and is often up-to-date when the issue occurs. My only add-ons are Reddit Enhancement Suite and uBlock Origin, both of which I used on the old PC.

When I first built it, I did have an issue where I used RAM that was incompatible with my motherboard - that has been resolved and tabs are still crashing. I had found some indication that it could be related to faulty or incompatible hardware, but everything else is working now since fixing the RAM incompatibility.

Sometimes the tab crashes with an error message, sometimes it will simply freeze and I have to entirely close out the tab and re-navigate to the URL of the video I was just watching. The whole browser does not crash - I checked about:crashes and did not see any info that I can confirm coincides with a Youtube tab crash.

I have only seen this issue with Youtube, no other websites.

Thanks for any help that can be provided.

Report ID bp-95091d37-c494-4311-8775-1a76c0250403 bp-addc6e16-4448-4bb6-a138-069a20250403 bp-7026e822-607b-4446-a1b2-4c21d0250403 bp-59f055bd-78b7-4bf2-8943-ad97b0250403 bp-a8e97dab-0819-4708-9756-6d0160250403 bp-097a4c74-2ec6-476a-bdb2-7fe0e0250403 bp-00056c92-2624-47bb-9280-ae5f40250403

After the update on April 8th, I couldnt start Firefoz. Im using Windows 11, and I kept getting the Bad Image Error. I tried doing a fresh install after seeing on here some other users solved the issue. I was able to launch Firefox, but now I cant open any tab without getting the"Gah, looks like your tab crashed" screen. Restoring tab doesnt work, no website works, and even just opening a new tab shows the crash message.

As of today, when I launch firefox, all of my tabs (which have been working fine for the last several days) crash.

https://i.imgur.com/7vrmvam.png

By disabling all of my addons, I get this to go away - and by testing addons one at a time I am able to determine that: -Ublock Origin -Kaskpersky Password Manager Cause all of my tabs to crash.

Whereas: -Sponsorblock for Youtube -Youtube Nonstop Both crash if I visit youtube, but don't affect the browser otherwise.

So it seems like ALL addons are currently broken when they try to affect a tab?

Ok, I have been at this for hours and not getting 2 far. My firefox has worked beautifully for years then all of a sudden it will not load pages. There is all sorts of info on the net to address this issue and I have tried many of the suggestions but I am not a computer head so it is a struggle sometimes. - I have been through the 'Trouble Mode' path = problem persists Any help greatly appreciated

Anytime I post or comment on Facebook and use FB emojis, FireFox crashes. (they also take forever to load and show up in posts, comments, etc) I've done the clear cache, etc, as in past suggestions, but doesn't help. I have no issues with using FB emojis in Chrome.

Not a tech person. I prefer Firefox (Safari is working). 137 was loaded automatically on 4/1 . It was working on 3/31. It keeps crashing. No pics come up with text on first screen, then it crashes, don't get to a web site. I have tried I think all the options listed on various mozilla help pages from Troubleshooting mode, Refresh, etc etc.

I've seen a recommendation about loading an earlier version of Firefox. If this is a good idea - Where would I get one? Any reccs for this OS on which one to try?

Are there other pages I should look at for ideas?

I have a user that gets this crash report when trying to use certain sites like ebay and fidelity investments. Brand new PC, updated drivers, all fresh software installed. Very basic.

AdapterDeviceID: 0x25b2 AdapterDriverVersion: 32.0.15.7283 AdapterSubsysID: 18791028 AdapterVendorID: 0x10de Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat%40mozilla.org:137.7.0,default-theme%40mozilla.org:1.4.1,addons-search-detection%40mozilla.com:2.0.0 AvailablePageFile: 29719490560 AvailablePhysicalMemory: 25527115776 AvailableVirtualMemory: 138522406883328 BackgroundTaskMode: 0 BuildID: 20250327043313 CPUMicrocodeVersion: 0x12c ContentSandboxCapable: 1 ContentSandboxLevel: 8 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1743705704 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1743700048 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows Hardware Compatibility Publisher":["umppc19409.dll","CsXumd64_19409.dll"],"Mozilla Corporation":["xul.dll","firefox.exe","gkcodecs.dll","nss3.dll","freebl3.dll","softokn3.dll","mozglue.dll","lgpllibs.dll"],"Microsoft 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Systems, Inc.":["CtxWebAuthnHook.dll","Citrix.Hdx.WebAuthnProtocol.dll","CtxMFPlugin64.dll","PicaDdApi64.dll","CtxWsApi64.dll","PicaWsApi64.dll","CxInjIme.dll","Citrix.Hdx.Seamless.Hooking.dll","ShellHook.dll","PicaWtsHook.dll","SCardHook.dll","FullScreenHook.dll","MfApHook.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140_1.dll","VCRUNTIME140.dll"]} NimbusEnrollments: backgroundupdate-enable-unelevated-installations-rollout-3-release:enabled,product-insight-telemetry-via-server-knobs-rollout-release:control-rollout,upgrade-spotlight-rollout:treatment,address-autofill-desktop-pref-release-rollout:enable-address-autofill,encrypted-client-hello-fallback-mechanism:control,fx-accounts-ping-release-rollout-2:control,disable-ads-startup-cache:control,us-review-checker-rollout-v3:treatment-a,us-rollout-compact-layout-thumbs-updown:rollout,unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133:control,long-term-holdback-2025h1-growth-desktop:delivery,fx-view-discoverability-2025-rollout:treatment-b,default-ui-experiment-logo-in-corner-rollout:logo-in-corner,certificate-transparency-desktop-rollout:certificate-transparency-enforced,fox-doodle-multi-action-cta-2025-rollout:treatment-a,ai-chatbot-rollout-in-the-old-sidebar:treatment-d,pdf-annotations-highlight-treatment-b-rollout:treatment-b,crlite-rollout:rollout,mozilla-vpn-in-private-browsing-treatment-d-rollout-en-only:treatment-d,https-upgrades-fallback-time-bugfix:rollout,onboarding-set-up-checklist-windows-rollout-march:treatment-branch,new-onboarding-experience-experiment-phase-1-windows:control,pdf-annotations-signatures-ab-experiment:control,persist-search-term-rollout-phase-1:control-rollout Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0xa780, AdapterSubsysID2: 18791028, AdapterDriverVersion2: 32.0.101.6078FP(D10-L1000-W0000100-T01) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1743705686 SubmittedFrom: Client SystemMemoryUsePercentage: 24 TelemetryClientId: d5931f57-29c2-4c0d-83be-01c3597f48a5 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20250327043313","version":"137.0","vendor":"Mozilla","displayVersion":"137.0","platformVersion":"137.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32455,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":26100,"windowsUBR":3476},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"TargetFrameRate":60,"textScaleFactor":1,"adapters":[{"description":"NVIDIA 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C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.7283","driverDate":"3-14-2025","GPUActive":true},{"description":"Intel(R) UHD Graphics 770","vendorID":"0x8086","deviceID":"0xa780","subsysID":"0c8c1028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"32.0.101.6078","driverDate":"9-13-2024","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"defaultCSSScaleFactor":1,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"disabled:FEATURE_FAILURE_DISABLED","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"US","browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"media.gmp-gmpopenh264.lastInstallStart":1743700081,"media.gmp-gmpopenh264.lastDownload":1743700081,"media.gmp-gmpopenh264.lastUpdate":1743700081,"media.gmp-widevinecdm.lastInstallStart":1743700081,"media.gmp-widevinecdm.lastDownload":1743700081,"media.gmp-widevinecdm.lastUpdate":1743700081,"media.gmp-manager.lastCheck":1743700097,"media.gmp-manager.lastEmptyCheck":1743700097,"network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":8,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","dlsource":"mozorg","dltoken":"cbe7e563-c8a2-46c9-9a0c-f939ea8ac516","experiment":"%2528not%2Bset%2529","medium":"%2528direct%2529","source":"%2528not%2Bset%2529","ua":"edge","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"loadPath":"[app]google","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-d&q="}},"profile":{"creationDate":20181,"firstUseDate":20181},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":20174,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form 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TelemetryProfileGroupId: 2d402427-2e67-4e24-8111-97e4d026d28a TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: f0024485-7300-4991-96cf-f0e9f8e7b69f Throttleable: 1 TotalPageFile: 39399960576 TotalPhysicalMemory: 34031251456 TotalVirtualMemory: 140737488224256 URL: https://digital.fidelity.com/prgw/digital/login/full-page UptimeTS: 176.53215 UtilityProcessStatus: Running Vendor: Mozilla Version: 137.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Bonjour, Vidéo downhelper pour lequel je suis abonné ne fonctionne plus depuis les dernières mises jours. Pourriez-vous m'indiquer, s'il vous plait, ce qu'il faut faire pour rétablir sa fonctionnalité (il reste de couleur blanche et n'est plus actif ) ? Merci d'avance Cordialement

Details from firefox generated crash report

AdapterDeviceID: 0x1e87 AdapterDriverVersion: 31.0.15.4633 AdapterSubsysID: 21833842 AdapterVendorID: 0x10de AvailablePageFile: 17145401344 AvailablePhysicalMemory: 9781665792 AvailableVirtualMemory: 138531355508736 BackgroundTaskMode: 0 BuildID: 20250407111027 CPUMicrocodeVersion: 0xb4 CrashTime: 1744249832 DOMFissionEnabled: 1 DOMIPCEnabled: 1 HeadlessMode: 0 InstallTime: 1744141805 LastStartupWasCrash: 1 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Mozilla Corporation":["firefox.exe","mozglue.dll","lgpllibs.dll","xul.dll","gkcodecs.dll","nss3.dll"],"NortonLifeLock Inc.":["aswJsFlt.dll","snxhk.dll","aswhook.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["icm32.dll","twinapi.dll","directmanipulation.dll","NapiNSP.dll","Windows.Globalization.dll","DWrite.dll","wsock32.dll","Windows.UI.Immersive.dll","wshbth.dll","pnrpnsp.dll","winrnr.dll","msxml6.dll","BCP47mrm.dll","ColorAdapterClient.dll","mscms.dll","InputHost.dll","Windows.UI.dll","twinapi.appcore.dll","WindowManagementAPI.dll","BCP47Langs.dll","dbgcore.dll","CoreUIComponents.dll","dcomp.dll","CoreMessaging.dll","dbghelp.dll","winmm.dll","ktmw32.dll","textinputframework.dll","version.dll","wtsapi32.dll","nlaapi.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","WinTypes.dll","propsys.dll","winnsi.dll","npmproxy.dll","netprofm.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","ntmarta.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","userenv.dll","profapi.dll","KERNELBASE.dll","win32u.dll","bcryptPrimitives.dll","gdi32full.dll","wintrust.dll","msvcp_win.dll","cfgmgr32.dll","bcrypt.dll","crypt32.dll","ucrtbase.dll","rpcrt4.dll","nsi.dll","oleaut32.dll","gdi32.dll","sechost.dll","shlwapi.dll","imm32.dll","SHCore.dll","psapi.dll","msctf.dll","clbcatq.dll","kernel32.dll","combase.dll","setupapi.dll","shell32.dll","msvcrt.dll","ws2_32.dll","user32.dll","advapi32.dll","ole32.dll","ntdll.dll"]} Notes: FP(D10-L1000-W0000100-T01) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 546 StartupCacheValid: 0 StartupCrash: 1 StartupTime: 1744249832 SubmittedFrom: Client SystemMemoryUsePercentage: 42 Throttleable: 1 TotalPageFile: 25430421504 TotalPhysicalMemory: 17108922368 TotalVirtualMemory: 140737488224256 UptimeTS: 2.57277 Vendor: Mozilla Version: 137.0.1 This report also contains technical information about the state of the application when it crashed.

Hi, for some reason firefox has begin crashing this past week, when I'm on Soundcloud and I press the play button. Today it also crashes when I try to by a bus ticket on Flixbus.dk, this has not happened before.

I looked up the troubleshooting page concerning crashes and I tried to go on the sites in troubleshoot mode, it still crashes.

I have the reports here: bp-df051f75-8783-417f-98c1-f75b90250325

bp-c87b457c-be5c-409a-87cf-ad9f30250325

I believe the first one is for Soundcloud, the second one is for Flixbus.

Thank you!

After total crash to a black screen, when it rebooted, the display does not fill the screen. I have tried clicking the expand box on the top right corner. Everything is oversized and doesn't reduce by using Ctrl minus. Help

This Morning when I tried to login as normal Firefox cam up with a crash report, so I restarted my Windows 10 think this would send the report but it came up again, and every time I tried to start, and every time I try to sign in it say can't sign in due to unknown Error, and I can't get into my emails, so I will not be able to see your replies until you have fixed the problem, Please help me ASAP.

I'm getting constant crashes with my browser getting the crash reasons EXCEPTION_ACCESS_VIOLATION_READ EXCEPTION_BREAKPOINT

bp-ca567c36-1525-4fea-a203-726240250403

bp-3d0504eb-70ae-4fd2-ba61-2d00b0250403

bp-9ac6b23d-8845-41f0-ac77-ff48c0250403

bp-a27c0adb-29f0-42e3-af96-fdc2b0250403

bp-a0c9a1be-a9a8-4401-8914-6e5c70250403