Svi proizvodi Community Forum

We can access our Orange accounts directly (www.orange.fr) and deal with our emails using passwords stored by Password Manager. We can not sign in to Orange through Thunderbird. The passwords saved by Password Manager are not recognised. Orange have introduced a system that produces a 23 character Password which is then entered into the password field in Account Settings: this is supposed to be permanent and unique to the account. When I followed this procedure I got the error message 'Incoming server already exists', for both IMAP and POP3. We are on Windows 10 and Opera; Can you help please?

I am trying to replace my Outlook account which has been blocked by Microsoft AI and remains blocked after multiple attempts to get it working again. I have just added a new account and can send @mail.uk e-mail from Thunderbird. However, there is only an in-box folder shown on Thunderbird and no trace of the sent e-mail - although I can confirm that is was received by two test recipients. I did consider a Thunderbird e-mail account as a replacement but, at 79, I avoid additional costs whenever possible. Can you suggest an alternative free e-mail service which works on Thunderbird? My g-mail account used to work but now I am having password problems.

hello: for several weeks, each time I tried to add another account back to Thunderbird, MS asked for the verification, and after I added it to link to their server, it kept telling me, "Help us beat the robot," and nothing else happened; the screen stayed blank. I am unable to see any further command. If it is being done using Windows, often you may see holding down the space bar or solving a puzzle to gain access. When it comes to Linux, I ran into this issue.

This is strange! Maybe it is trying to stop me from using this account on this platform to get all my mail here. I've been using it here for many years and no issues. Please see the attached. Please look into this. Thank you....

I often get a sound and in the windows notification area is a verification failure notification from Thunderbird, but there is no further information about which mail account, I have several, the failure occurred on.

Dear Mozilla Support,

I'm having trouble adding my email account [nazar@xzrt.net](mailto:nazar@xzrt.net) to Thunderbird. Despite entering all the correct settings, I keep receiving this message:

"Thunderbird failed to find the settings for your email account."

I've tried several times over the past few days with no success. This account is essential for my work, and I need to send and receive emails from it urgently.

Please assist me in resolving this issue as soon as possible.

Thank you for your continued support.

Nazar Gabir

Hi all,

I have misconfigured my email server account in Thunderbird and need to go back and change it. However, when I do, I'm presented with this error:

XML Parsing Error: undefined entity Location: chrome://messenger/content/am-server.xhtml Line Number 171, Column 21: <menuitem < p> </menuitem>

And I'm unable to make the correction. I'm running Thunderbird 128.3.0esr (64-bit) and do not have Chrome installed at all.

What can I do to fix this?

Mike.

I am trying to find a way to pause an account without deleting it. I have googled it, and searched every option and nothing described is ever found in the application. I am using version 140.3.1esr I need instructions for pausing an account without deleting it.

I use T-bird for my email accounts and have for decades. This includes accessing an enterprize version (work) as well as basic personal gmails and even another non-google web based email account. I'm an ardent fan. I recently had to reinstall on wiped/cleaned laptop (workplace IT situation). Since then, the 2-factor authorizations have been creating problems. Including: a pop-up whenever I open T-Bird on my laptop, requiring me to sign-in to a ghost Google account. This would be less of a problem if either:

1] the account in the pop-up window hadn't been disabled over a year ago, OR
2] I could change the account in the pop-up to one I still have (can't) 

3] PS: yes, my settings for my other google accounts are at SSL/TLS & OAuth2 (except for the one that requires 4]PPS: No, the ghost account is not listed as one of my 6 accounts in T-Bird, and it was deleted long before I had to re-install T-Bird on the newly wiped hard drive... 5] I cannot log into the ghost account and disable the 'sign-in with google' option, because it's disabled/shuttered/NoLongerLive. 6] Yes, I've cleared the cache. Multiple times. 7] Yes, I've updated to the most recent T-Bird (158.0)

The popup only happens with T-bird, and only on one laptop (ot others I use, which also have T-Bird). I really don't think this is a problem at the google end, much as I'd be happy to blame them.

• MY QUESTION*: Where would T-bird, supposedly a fresh install on a recently wiped drive, be pulling the ghost of a previous account as part of the 2-factor authentifications, from? Would it be in the Config Editor? Bottom line: How can I make it stop?

We installed Mozilla Thunderbird to manage our clients’ email accounts. Recently, we deleted one client’s email account from Thunderbird. However, a few days later, we are still repeatedly receiving login prompts asking us to re-enter the password for that account.

For your reference, the account in question is a Gmail account.

It seems the client may have changed their email password, but since the account has already been removed from Thunderbird, we do not understand why the application continues to request login credentials for it.

Could you please advise on the cause of this issue and how to resolve it?

Thank you for your assistance.

Trying to add new accounts to thunderbird is not working. i input name and email, then the window grays out, the loading icon appears and it just stays like that forever. While this is happening, i am not able to do anything else in thunderbird. and i never get to the point where i copuld input imap settings manually, or input the password. And after verifying, it does this with only some providers or emails like IONOS which is a very big provider....

My husband rwkmann@allophone.com passed on 01-07-2025 and I would like to delete his account and add my account linmann@allophone to his computer account. How do I do that?

Can we PLEASE have the ability to use/customize account icon photos on Thunderbird Android, instead of just the letters/text of the account name??? Being able to use/have photos there helps more with which account we're looking at! For example, with me, all my accounts start with "LI" 😅🫠🙃 so having the photo icons IN ADDITION to the color options would be GREAT!!!!! 😁🙏🙏 Attaching photo of what I'm talking about. THANK YOU!!!!!! 😁🙏🙏🙏🙏🙏🙏

my main account used to get hundreds of messages. Now I'm only getting 1 (or less) a day.

But what's worse is that all my accounts are mixed up! I get a message for one account, but it's in the wrong account!

I wouldn't know how to do this on purpose, if I wanted to. Should I just delete all my messages? Should I kill and redefine all my accounts?

Thanks Ken Whitaker