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Firefox crashes under all conditions. Crash ID: bp-5749ac70-a46c-40c0-88a0-c68962130920

  • 2 odgovori
  • 1 ima ovaj problem
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  • Posljednji odgovor poslao cor-el

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I tried to customize FireFox so I can use it with the USPTO.GOV web site (https://efs.uspto.gov/TruePassSample/AuthenticateUserLocalEPF.html). Firefox stopped working and I get the crash reporter, nothing else. Safe mode does not start.

I removed Firefox and cleaned as much as I could. Reinstallede. Same thing.

Latest crash code is Crash ID: bp-5749ac70-a46c-40c0-88a0-c68962130920 Running XP SR3.

I tried to customize FireFox so I can use it with the USPTO.GOV web site (https://efs.uspto.gov/TruePassSample/AuthenticateUserLocalEPF.html). Firefox stopped working and I get the crash reporter, nothing else. Safe mode does not start. I removed Firefox and cleaned as much as I could. Reinstallede. Same thing. Latest crash code is Crash ID: bp-5749ac70-a46c-40c0-88a0-c68962130920 Running XP SR3.

Izabrano rješenje

Try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
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All Replies (2)

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It seems that this is now fixed in version 25.0. You can download Firefox beta or wait 6 weeks for this to be put into that version.

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Odabrano rješenje

Try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"