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click on download of pdf opens adobe acrobat reader, but then clicking on file>save-as does not give a dialog box to change the name or location where it is sav


Using Firefox 19.02

When I receive an email with an Excel, Word, or PDF file attachment, and I click download, firefox opens up the associated program for all my users, however when you click on file>save-as you are not presented with the dialog box to perform a save.

Excel and Word, no fix at all. Other than different browser or to click download, right click and go to folder, and then copy it out of there to another folder and open it.

Help, what is going on here???? Gordon rutherford

Additional System Details


  • User Agent: Opera/9.80 (Windows NT 6.1; WOW64) Presto/2.12.388 Version/12.14

More Information

Tried so far, went into pluggins and add-ons and enabled and disabled the firefox viewer, and the plugin for adobe acrobat for pdf's. But only fix was to actually install a different viewer for pdf's other than adobe acrobat reader.
Also looking like we might have to install to Office 365, or Office 2010?
Currently have Office 2007

Helpful Reply

BTW: using Adobe Acrobat Reader XI

Question owner

Only fix I could find for this was to install another PDF viewer program. But my company does not want to use anything other than Adobe Acrobat Reader.

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10776 solutions 96959 answers

Current Firefox versions have enabled a built-in PDF Viewer that doesn't have all features that other PDF readers like the Adobe Reader have or may not function properly otherwise.

You can change the action for Portable Document Format (PDF) from Preview in Firefox to use the Adobe Reader or set to Always Ask in "Firefox > Options/Preferences > Applications".

You can set the pdfjs.disabled pref to true on the about:config page to disable the build-in PDF viewer. You can also check the value of the plugin.disable_full_page_plugin_for_types pref and remove the application/pdf part if present.

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