Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't update Firefox due to not having certain permissions to access some of the items. Please help!

  • 1 odgovor
  • 6 ima ovaj problem
  • Posljednji odgovor poslao cor-el

more options

I tried to update Firefox 3.0.15 to a newer version (I believe it's 4.0.1) and all the downloading went fine, but when I went to drag Firefox into the applications folder (using Mac OS X 10.6.7) it said that the operation couldn't be performed because I don't have permission to access some of the items. I shut down, did everything over again, and it still had the same problem.

Can someone help? I don't want to get hacked into.

All Replies (1)

more options

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.