Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Add-on manager disappears when I try to use it

  • 1 odgovor
  • 3 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Morbus

more options

The title pretty much says it. When I try to use the add-on manager, as soon as I click on an add-on to select it, the entire manager window disappears without warning. Happens several times in a row without exception.

This happened

Every time Firefox opened

I started trying to troubleshoot why Firefox keeps crashing.

User Agent

Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C)

The title pretty much says it. When I try to use the add-on manager, as soon as I click on an add-on to select it, the entire manager window disappears without warning. Happens several times in a row without exception. == This happened == Every time Firefox opened == I started trying to troubleshoot why Firefox keeps crashing. == == User Agent == Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C)

Izabrano rješenje

Hello Ben.

It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (1)

more options

Odabrano rješenje

Hello Ben.

It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.