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Arhivirano

Lost log in details recovery

Firefox Sync and backup confusion
Himash
Himash

Hello Firefox Team,

On May 26th, I reinstalled Windows 11 and attempted to log into my Firefox account. Since I had forgotten my password, I had to reset it. After logging in with the new password, I noticed that all my previously saved logins (over 100 entries) were gone.

I understand that Firefox Sync encrypts data and that resetting the password might affect previously synced information. However, I’d like to confirm whether there is any way for Mozilla to help me recover these lost logins, or if they are permanently deleted after a password reset.

Any guidance or confirmation on this matter would be greatly appreciated.

Thank you, Himash Ravihansa. My Firefox Account Email - himashravihansa@gmail.com

Hello Firefox Team, On May 26th, I reinstalled Windows 11 and attempted to log into my Firefox account. Since I had forgotten my password, I had to reset it. After logging in with the new password, I noticed that all my previously saved logins (over 100 entries) were gone. I understand that Firefox Sync encrypts data and that resetting the password might affect previously synced information. However, I’d like to confirm whether there is any way for Mozilla to help me recover these lost logins, or if they are permanently deleted after a password reset. Any guidance or confirmation on this matter would be greatly appreciated. Thank you, Himash Ravihansa. My Firefox Account Email - himashravihansa@gmail.com