Mozilla Monitor website will be down for 2 hours starting 5/20/2025 at 6 AM PT. Visit our status site for updates.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How did my SAVE PASSWORD disappear and why?

  • 1 odgovor
  • 2 ima ovaj problem
  • 12 views
  • Posljednji odgovor poslao cor-el

more options

How did my SAVE PASSWORD disappear and why? Please RECOVER, AUTO FILL PASSWORDS are suddenly lost.

How did my SAVE PASSWORD disappear and why? Please RECOVER, AUTO FILL PASSWORDS are suddenly lost.
Priloženi snimci ekrana

All Replies (1)

more options

Firefox 80+ has a logins-backup.json file in the profile folder that can be used in case of issues with logins.json or to undo an accidental delete/update of a password. You can check if you can find this logins-backup.json file in the profile folder or in a backup. You can open logins-backup.json file in a firefox tab to check if you can find records for the hostname of missing logins (hostname shows as plain text; username and password are encrypted).

Make sure to keep a backup of the current logins.json and logins-backup.json before replacing logins.json with logins-backup.json with Firefox closed.

You can use the button in "Help -> More Troubleshooting Information" (about:support) to go to the current Firefox profile folder or use the about:profiles page (Root directory).

Izmjenjeno od strane cor-el