Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

multiple issues

  • Nema odgovora
  • 0 ima ovaj problem
  • 4 views
more options

I'm not sure a chat would be the best way to go. Let me describe the task again and see if I can make it clear that way.

1. I currently have 3 email addresses: ***@brandeis.edu, ***@gmail.com, ****@verizon.net.

2. Our home server is verizon.

3. The Brandeis email system is Google based (whatever that means.) My understanding is that my 1941 address is separate from the brandeis one as far as Google is concerned.

4. All my existing messages on the Brandeis system have existed as copies in my "Local Folders." This means that I probably didn't need the help desk to download them into my Local folders ---I believe this Takeout download just produced a whole duplicate copy of my emails on my computer. (If so, it would be nice to remove the extra set in order to save space on my computer, but it's not essential.)

5. Verizon once worked properly and let me send email, but it stopped being able to do that. Verizon could not explain why or remedy this.

   Therefore, I keep the verizon address for the sake of old contacts to reach me, but I do not and cannot use it to send out anything.
   I believe that Eric somehow got my verizon mail to flow in by way of the brandeis system.  If so, it has to now get separated from that.  [I do not understand how this works, if it indeed is happening.]

6. What I'd like from you is

   [the most important!:]  to make sure I'll continue to receive verizon mail once the brandeis address is gone.  I have a vague memory that verizon in-mail has been routed through Brandeis.
      I'll need ***naomi as my single outgoing address.

6a. Next, it would be nice PERHAPS to simplify my folder structure, but only if this is easy to do. Everything works okay as it is.

       All I'll need for Folders is necessary folders under my regular 1941 gmail account, and Local Folders to store my messages.  When you look at my T-bird, you'll see how this is all set up at present.   Same for Verizon account.   


7. I think that if you log in remotely while I'm on the phone with you, all will be clear pretty readily. That's what I suggest to enable you to understand the scope of the project. Everything is working okay; I just need to ensure it will still work when Brandeis takes away my account.

I'm not sure a chat would be the best way to go. Let me describe the task again and see if I can make it clear that way. 1. I currently have 3 email addresses: ***@brandeis.edu, ***@gmail.com, ****@verizon.net. 2. Our home server is verizon. 3. The Brandeis email system is Google based (whatever that means.) My understanding is that my 1941 address is separate from the brandeis one as far as Google is concerned. 4. All my existing messages on the Brandeis system have existed as copies in my "Local Folders." This means that I probably didn't need the help desk to download them into my Local folders ---I believe this Takeout download just produced a whole duplicate copy of my emails on my computer. (If so, it would be nice to remove the extra set in order to save space on my computer, but it's not essential.) 5. Verizon once worked properly and let me send email, but it stopped being able to do that. Verizon could not explain why or remedy this. Therefore, I keep the verizon address for the sake of old contacts to reach me, but I do not and cannot use it to send out anything. I believe that Eric somehow got my verizon mail to flow in by way of the brandeis system. If so, it has to now get separated from that. [I do not understand how this works, if it indeed is happening.] 6. What I'd like from you is [the most important!:] to make sure I'll continue to receive verizon mail once the brandeis address is gone. I have a vague memory that verizon in-mail has been routed through Brandeis. I'll need ***naomi as my single outgoing address. 6a. Next, it would be nice PERHAPS to simplify my folder structure, but only if this is easy to do. Everything works okay as it is. All I'll need for Folders is necessary folders under my regular 1941 gmail account, and Local Folders to store my messages. When you look at my T-bird, you'll see how this is all set up at present. Same for Verizon account. 7. I think that if you log in remotely while I'm on the phone with you, all will be clear pretty readily. That's what I suggest to enable you to understand the scope of the project. Everything is working okay; I just need to ensure it will still work when Brandeis takes away my account.