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Thunderbird notifications not working

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Joyce Brett
Joyce Brett
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I recently installed Thunderbird 9.1.5 as a completely fresh first time installation (never had Thunderbird on this computer before) on Windows 10.

Under Preferences - Incoming Mails I have 1 'App icon options' checked to 'Show badge icon' and 'Count of unread messages' (I also tried 'Count of new messages' but neither made any difference to the issue) 2 I have 'Show an alert' checked and in the Customise options I have all 3 checked 

   I have 'Use the system notification' checked

3 I have 'Show a tray notification' checked

In Windows 10 Settings 'Notifications & Actions' I have Mozilla Thunderbird 'On' (underneath it says On: Banner Sounds)

In no case at all is any notification icon whatsoever appearing.

Both the desktop icon and the taskbar icon (pinned to taskbar) are present

4 Whether I check or uncheck 'Play a sound' I always get a sound (Surely if it is unchecked I should NOT get a sound!)

This lack of notification ICON is a real problem if I am not in the room when a new message comes through

If I'm at the computer when a new message arrives (whether Thunderbird is minimised or open) I see a brief flash of the email subject and hear the bleep (At that point I don't actually want to hear the bleep but it WILL NOT turn off). However this doesn't help when I'm elsewhere. I need a notification icon to sit in the taskbar or tray until I come back to the laptop

I have compared this with other computers. My settings on this new installation are exactly the same as on other computers.

I have compared the mail.biff entries in Config Editor in this new installation with other computers and the entries are exactly alike

Can anyone tell me why this new installation is not giving me a notification icon and how to fix it please ? Also if possible tell me how to turn off the sound when unchecking 'Play an alert' does not work ?

Thank you

I recently installed Thunderbird 9.1.5 as a completely fresh first time installation (never had Thunderbird on this computer before) on Windows 10. Under Preferences - Incoming Mails I have 1 'App icon options' checked to 'Show badge icon' and 'Count of unread messages' (I also tried 'Count of new messages' but neither made any difference to the issue) 2 I have 'Show an alert' checked and in the Customise options I have all 3 checked I have 'Use the system notification' checked 3 I have 'Show a tray notification' checked In Windows 10 Settings 'Notifications & Actions' I have Mozilla Thunderbird 'On' (underneath it says On: Banner Sounds) In '''no case at all''' is any notification '''icon''' whatsoever appearing. Both the desktop icon and the taskbar icon (pinned to taskbar) are present 4 Whether I check or uncheck 'Play a sound' I '''always''' get a sound (Surely if it is unchecked I should NOT get a sound!) This '''lack of notification ICON''' is a real problem if I am not in the room when a new message comes through If I'm at the computer when a new message arrives (whether Thunderbird is minimised or open) I see a brief flash of the email subject and hear the bleep (''At that point I don't actually want to hear the bleep but it WILL NOT turn off''). However this doesn't help when I'm elsewhere. '''I need a notification icon to sit in the taskbar or tray until I come back to the laptop''' I have compared this with other computers. My settings on this new installation are exactly the same as on other computers. I have compared the mail.biff entries in Config Editor in this new installation with other computers and the entries are exactly alike Can anyone tell me why this new installation is not giving me a notification icon and how to fix it please ? ''Also if possible tell me how to turn off the sound when unchecking 'Play an alert' does not work ?'' Thank you