Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am logout and i lost my recovery codes.

  • 3 odgovori
  • 2 ima ovaj problem
  • 22 views
  • Posljednji odgovor poslao realhero3132

more options

My first phone with authenticator installed crashed and i bought a new phone. The phone contains firefox recovery code. But now I am logout and lost my recovery codes. How can I recovery my account on email. Please i have been using firefox for years i really love it. I have lot of bookmarks and login save there. please help me recover it. Thanks.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Izmjenjeno od strane Chris Ilias

All Replies (3)

more options

Hey there!

There doesn't seem to be much on recovering recovery codes at the moment. I have asked the SUMO team about so I'll get in touch as soon as I can here.

Thank you!

Kind regards,

Bithiah

Helpful?

more options

Hey there!

If your problem is solved, please mark an answer as a solution to let others know this thread is finished. Thanks!

Kind regards,

Bithiah

Helpful?

more options

unfortunately the problem still exist. I cannot open my previous account so i created a new account and using this. As you said there is no way to recover my previous account.

Helpful?

Postavite pitanje

Morate se prijaviti na račun da biste odgovarali na poruke. Molimo postavite novo pitanje, ako još uvijek nemate račun.