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Connection issue from China

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Hello I have a few friends from China having trouble connecting to Mozilla hub rooms.

Here is the process of the issue: - Tries connecting with a VPN. - Stuck on loading screen with no response.

Their VPN is provided by the university as they are international students and are unable to go overseas due to border closure. Their VPN connection is stable and fast which shouldn't become an issue.

Are there any solutions? Thanks!

Hello I have a few friends from China having trouble connecting to Mozilla hub rooms. Here is the process of the issue: - Tries connecting with a VPN. - Stuck on loading screen with no response. Their VPN is provided by the university as they are international students and are unable to go overseas due to border closure. Their VPN connection is stable and fast which shouldn't become an issue. Are there any solutions? Thanks!

All Replies (1)

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Hi,

is it possible that your firewall is blocking ports?

At a minimum, Hubs needs your computer to connect to external ports 80 and 443, both via TLS. Ideally, you should also open up ports 51610-65535 on UDP and TCP for Hubs. This could be whats causing this issue.