Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Update to Version 78.4.3.

  • 4 odgovori
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Oliver H.

more options

My father updated to the new version on Nov.14th. Now he is missing all his local folders, where he stored all his mails. I checked some support ideas from the web ( profiles-mail folder content; all folders shown? etc), nothing helpful there so far. The folders are gone.

Any idea, what I can do? If the folders are permanently gone is there any chance, that the mails can be restored somehow?

Would be great if you can share your ideas with me.

Thanks in advance.

My father updated to the new version on Nov.14th. Now he is missing all his local folders, where he stored all his mails. I checked some support ideas from the web ( profiles-mail folder content; all folders shown? etc), nothing helpful there so far. The folders are gone. Any idea, what I can do? If the folders are permanently gone is there any chance, that the mails can be restored somehow? Would be great if you can share your ideas with me. Thanks in advance.

Izabrano rješenje

Problem solved! I checked the profile of my fathers TB according to your instructions, but there were only 5-6 files in the folder. Then I recognized that there were other profile folders under the general profile folder. There I found all the missing files under local folders. I then simply copied them into the new profile folder and voila, everything is back now and Dad is happy. Seems like TB created the new profile with the update but did not transfer the old data.

Anyways, thanks for your support, it was a great help!

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (4)

more options

Help/Troubleshooting, Profile Folder, Open Folder, close TB, open Mail/Local Folders. Do you see large files with no extension, named after the missing folders? Look also in sbd folders. If you see the files, delete the .msf files that have the same names as the large files, then restart TB and report if the folders appear under Local Folders in the Folder Pane.

more options

Hi, thanks a lot for your proposal. Iwill check it on my dad's pc as soon as possible. I tested it on my pc and found here, what you described, so I will manage that on my dad's pc as well I hope :-)

more options

I come back to you, with the results.

more options

Odabrano rješenje

Problem solved! I checked the profile of my fathers TB according to your instructions, but there were only 5-6 files in the folder. Then I recognized that there were other profile folders under the general profile folder. There I found all the missing files under local folders. I then simply copied them into the new profile folder and voila, everything is back now and Dad is happy. Seems like TB created the new profile with the update but did not transfer the old data.

Anyways, thanks for your support, it was a great help!