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opening a new tab for printing mail address, but keep showing up JSON

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hi, i usually using firefox for my e commerce business but today when i want to print a shipping label, the new tab which supposed to be shipping label change to JSON "You're not authorized to access this page" raw data "You're not authorized to access this page" Header

X-Firefox-Spdy: h2 access-control-allow-credentials: true access-control-allow-origin: https://www.tokopedia.com content-type: application/json date: Fri, 14 Aug 2020 06:48:00 GMT x-frame-options: ALLOW-FROM https://seller.tokopedia.com x-request-id: dd3ddf5f-ea31-442b-862d-63f0738d5967 x-tkp-srv-id: mp-logistic-172-21-57-84

Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8 Accept-Encoding: gzip, deflate, br Accept-Language: en-US,en;q=0.5 Cache-Control: no-cache Connection: keep-alive Host: www.tokopedia.com Pragma: no-cache Referer: https://seller.tokopedia.com/myshop_order?status=in_shipping Upgrade-Insecure-Requests: 1 User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:79.0) Gecko/20100101 Firefox/79.0

i already tried resfresh firefox using this link https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings , but the problem still exist..

Priloženi snimci ekrana

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The issues you describe can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

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