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Can't send emails

  • 5 odgovori
  • 1 ima ovaj problem
  • 10 views
  • Posljednji odgovor poslao e.jewkes

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I have upgraded to Windows 10 and reinstalled Thunderbird but it will not send messages. I have tried everything recommended but nothing works. I have attached a snip of the error message.

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All Replies (5)

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Do you have a third-party antivirus product installed? Are you using a VPN? Did you update your network adapter's driver from your device manufacturer's support website?

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Thanks for such a prompt reply. I've checked the usual problems - not the anti virus, not using a VPN. Sorry. Have no idea what the last sentence even means. What's a network adaptor? Could this be the issue?

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What are your smtp settings? They should be smtp.virginmedia.com on port 465, SSL/TLS, authentication = normal password, User Name = email address.

https://www.virginmedia.com/help/virgin-media-mail-update-settings-mozilla-thunderbird

You state the antivirus is not the cause, but have you run in Windows safe mode to confirm this?

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Yes, those are the settings. I daren't run it in safe mode - I have no idea what a bit locker is so risk locking myself out of my computer altogether.

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