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How to ignore the invalid email warning notice which IS VALID?

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Trying to send an email from a valid but not recognised email address Thunderbird refused to sent it from that email with a yellow bar across the bottom and insisted on sending it from my base address instead.

I do NOT want to send a support email from my regular email address but use a custom support address which is redirected in my website to a regular email address. So I need to be able to bypass this warning and use the email I specify.

Wish I'd taken a screenshot but didn't unfortunately. I'm using latest Thunderbird 68.5.0 and Firefox 69.4.2 ESR on my Mac OSX 10.5

Trying to send an email from a valid but not recognised email address Thunderbird refused to sent it from that email with a yellow bar across the bottom and insisted on sending it from my base address instead. I do NOT want to send a support email from my regular email address but use a custom support address which is redirected in my website to a regular email address. So I need to be able to bypass this warning and use the email I specify. Wish I'd taken a screenshot but didn't unfortunately. I'm using latest Thunderbird 68.5.0 and Firefox 69.4.2 ESR on my Mac OSX 10.5

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  • Korisnički agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:68.0) Gecko/20100101 Firefox/68.0

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sfhowes
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1896 rješenja 9478 odgovora
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Select the custom support account in the left pane of Tools/Account Settings, then look at the Outgoing Server (SMTP) drop-down in the lower right pane. Is the selected smtp server the one for the regular account or an smtp with the same User Name as the support account? If it's the former, note that some mail services will switch the sending address to one that matches the credentials of the sending server.

Select the custom support account in the left pane of Tools/Account Settings, then look at the Outgoing Server (SMTP) drop-down in the lower right pane. Is the selected smtp server the one for the regular account or an smtp with the same User Name as the support account? If it's the former, note that some mail services will switch the sending address to one that matches the credentials of the sending server.
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