X
Pritisnite ovdje da biste otišli na mobilnu verziju stranice.

Forum podrške

Thunderbird stopped me seeing emails, saying error in login or password, but does not then show login screen for me to input anything different

Objavljeno

Been working fine, but today error message as mentioned above. I need login screen to input correct details

Been working fine, but today error message as mentioned above. I need login screen to input correct details
Citiraj

Dodatni detalji o sistemu

Aplikacija

  • Korisnički agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0

Više informacija

sfhowes
  • Top 10 Contributor
1927 rješenja 9654 odgovora
Objavljeno

If you changed the password, delete the old ones in Tools/Options/Security/Passwords/Saved Passwords, restart TB, and enter the correct password when prompted at the next connection.

If you changed the password, delete the old ones in Tools/Options/Security/Passwords/Saved Passwords, restart TB, and enter the correct password when prompted at the next connection.
Je li vam ovo pomoglo?
Citiraj

Vlasnik pitanja

sfhowes said

If you changed the password, delete the old ones in Tools/Options/Security/Passwords/Saved Passwords, restart TB, and enter the correct password when prompted at the next connection.

It only shows my outgoing server (SMTP) details, not my incoming. I changed the password anyway, but still no joy.

I hoped there was a method to force the login screen to show to enable me to test things out via that.

It was working fine until about 2pm today, then I stopped receiving emails. My browser login to the same account works fine. Thanks for your input

''sfhowes [[#answer-1283288|said]]'' <blockquote> If you changed the password, delete the old ones in Tools/Options/Security/Passwords/Saved Passwords, restart TB, and enter the correct password when prompted at the next connection. </blockquote> It only shows my outgoing server (SMTP) details, not my incoming. I changed the password anyway, but still no joy. I hoped there was a method to force the login screen to show to enable me to test things out via that. It was working fine until about 2pm today, then I stopped receiving emails. My browser login to the same account works fine. Thanks for your input

Izmjenjeno od strane j.williams27

Je li vam ovo pomoglo?
Citiraj
sfhowes
  • Top 10 Contributor
1927 rješenja 9654 odgovora
Objavljeno

What happened suddenly to produce the error? Did TB update, or do you have a security program that began blocking TB? What is your AV/security app? If you're capable of running Windows in safe mode with networking, that might indicate the source of the problem.

Note that you can't change a password in TB, only apply one that has been changed with the mail provider.

What happened suddenly to produce the error? Did TB update, or do you have a security program that began blocking TB? What is your AV/security app? If you're capable of running Windows in safe mode with networking, that might indicate the source of the problem. Note that you can't change a password in TB, only apply one that has been changed with the mail provider.
Je li vam ovo pomoglo?
Citiraj

Vlasnik pitanja

sfhowes said

What happened suddenly to produce the error? Did TB update, or do you have a security program that began blocking TB? What is your AV/security app? If you're capable of running Windows in safe mode with networking, that might indicate the source of the problem. Note that you can't change a password in TB, only apply one that has been changed with the mail provider.

I have no idea.

I have created a new account, using the same login details, and that's working.... Only change I made was to use Imap not pop3.

So, problem solved for now, but still none the wiser as to why it stopped working.

''sfhowes [[#answer-1283363|said]]'' <blockquote> What happened suddenly to produce the error? Did TB update, or do you have a security program that began blocking TB? What is your AV/security app? If you're capable of running Windows in safe mode with networking, that might indicate the source of the problem. Note that you can't change a password in TB, only apply one that has been changed with the mail provider. </blockquote> I have no idea. I have created a new account, using the same login details, and that's working.... Only change I made was to use Imap not pop3. So, problem solved for now, but still none the wiser as to why it stopped working.
Je li vam ovo pomoglo?
Citiraj
Postavite pitanje

Morate se prijaviti na račun da biste odgovarali na poruke. Molimo postavite novo pitanje, ako još uvijek nemate račun.