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Constant tab crashing: EXCEPTION_ACCESS_VIOLATION_READ

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I have reinstalled, refreshed, run in safe mode, and nothing helps. I get constant tabs crashing and it has cost me a good deal of time redoing things several times to get anything accomplished online. I get crashes with no apparent pattern or link to a particular website or task. I run Webroot and Spybot for security. I installed spybot after the crashes started thinking maybe there was malware but nothing was found and nothing changed. My hardware is an Asus laptop running on an i7-7700HQ with a GTX 1080. My Intel drivers are all up to date and my Nvidia drivers are Studio 431.70 but I also had issues with crashing on other Nvidia drivers and only recently settled on studio to make certain it was not the culprit.

Here are my most recent crash reports: https://crash-stats.mozilla.org/report/index/bp-2e0a970f-c659-4b88-ac2a-714340190902 https://crash-stats.mozilla.org/report/index/bp-8420d99b-6dcb-40ed-8310-2ed480190902 https://crash-stats.mozilla.org/report/index/bp-ce3e056e-0e59-420f-acb8-28baa0190902 https://crash-stats.mozilla.org/report/index/bp-6f32a198-5636-48aa-a702-9212e0190902 https://crash-stats.mozilla.org/report/index/bp-50ef9668-ca26-4585-ac0a-d1c210190902

Thank you for any help you might be able to provide.

I have reinstalled, refreshed, run in safe mode, and nothing helps. I get constant tabs crashing and it has cost me a good deal of time redoing things several times to get anything accomplished online. I get crashes with no apparent pattern or link to a particular website or task. I run Webroot and Spybot for security. I installed spybot after the crashes started thinking maybe there was malware but nothing was found and nothing changed. My hardware is an Asus laptop running on an i7-7700HQ with a GTX 1080. My Intel drivers are all up to date and my Nvidia drivers are Studio 431.70 but I also had issues with crashing on other Nvidia drivers and only recently settled on studio to make certain it was not the culprit. Here are my most recent crash reports: https://crash-stats.mozilla.org/report/index/bp-2e0a970f-c659-4b88-ac2a-714340190902 https://crash-stats.mozilla.org/report/index/bp-8420d99b-6dcb-40ed-8310-2ed480190902 https://crash-stats.mozilla.org/report/index/bp-ce3e056e-0e59-420f-acb8-28baa0190902 https://crash-stats.mozilla.org/report/index/bp-6f32a198-5636-48aa-a702-9212e0190902 https://crash-stats.mozilla.org/report/index/bp-50ef9668-ca26-4585-ac0a-d1c210190902 Thank you for any help you might be able to provide.

Izabrano rješenje

I appear to have resolved the issue by disabling Webroot Filter Extension from Firefox. It is odd there is an issue with only that computer since Webroot is along side Firefox on every one of my other computers but oh well. The other issue with the nvidia driver is strange but doesn't seem to happen now that the webroot extension is disabled so I suspect they were related somehow.

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Dodatni detalji o sistemu

Instalirani priključci

Decentraleyes, Enhancer for Youtube, HTTPS Everywhere, uBlock Origin, Webroot Filtering Extension

Aplikacija

  • Firefox 68.0.2
  • Korisnički agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0
  • URL podrške: https://support.mozilla.org/1/firefox/68.0.2/WINNT/en-US/

Proširenja

  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • Decentraleyes 2.0.12 (jid1-BoFifL9Vbdl2zQ@jetpack) (Neaktivno)
  • Enhancer for YouTube™ 2.0.98.1 (enhancerforyoutube@maximerf.addons.mozilla.org) (Neaktivno)
  • HTTPS Everywhere 2019.6.27 (https-everywhere@eff.org) (Neaktivno)
  • uBlock Origin 1.21.2 (uBlock0@raymondhill.net) (Neaktivno)
  • Webroot Filtering Extension 1.10.0.6 (webrootsecure@webroot.com) (Neaktivno)

Javascript

  • incrementalGCEnabled: True

Grafika

  • adapterDescription: NVIDIA GeForce GTX 1080
  • adapterDescription2:
  • adapterDeviceID: 0x1be0
  • adapterDeviceID2:
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_bf967ed7fea4ce82\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_bf967ed7fea4ce82\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_bf967ed7fea4ce82\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_bf967ed7fea4ce82\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_bf967ed7fea4ce82\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_bf967ed7fea4ce82\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_bf967ed7fea4ce82\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_bf967ed7fea4ce82\nvldumd.dll
  • adapterDrivers2:
  • adapterRAM: 8192
  • adapterRAM2:
  • adapterSubsysID: 1bd01043
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: {u'key': u''}
  • directWriteEnabled: True
  • directWriteVersion: 10.0.18362.267
  • driverDate: 7-24-2019
  • driverDate2:
  • driverVendor:
  • driverVendor2:
  • driverVersion: 26.21.14.3170
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Acceleration blocked by safe-mode', u'type': u'runtime'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'blocked', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Safe-mode is enabled', u'type': u'runtime'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable-no-angle', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable-no-angle', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blocked-has-battery', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked-has-battery', u'message': u'Has battery', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'blocked', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'OMTP blocked by safe-mode', u'type': u'runtime'}], u'name': u'OMTP'}]}
  • info: {u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'cairo', u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • offMainThreadPaintWorkerCount: 0
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Izmijenjene postavke

Razno

  • Korisnički JS: Ne
  • Dostupnost: Ne
FredMcD
  • Top 10 Contributor
4248 rješenja 59420 odgovora
Objavljeno

bp-2e0a970f-c659-4b88-ac2a-714340190902 Signature: ContentListHashtableMatchEntry

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

WRusr.dll = Webroot SecureAnywhere

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-8420d99b-6dcb-40ed-8310-2ed480190902 Signature: mozilla::FrameLayerBuilder::EnumerateGenerationForDedicatedLayers

Crash Reason EXCEPTION_BREAKPOINT

WRusr.dll = Webroot SecureAnywhere

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-ce3e056e-0e59-420f-acb8-28baa0190902 Signature: js::gc::GCRuntime::markCompartments

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

WRusr.dll = Webroot SecureAnywhere

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation

This is for Sumo's Related Bugs 1261696 RESOLVED FIXED crash in js::gc::GCRuntime::markCompartments regressing in Firefox 45

bp-2e0a970f-c659-4b88-ac2a-714340190902 Signature: ContentListHashtableMatchEntry Crash Reason EXCEPTION_ACCESS_VIOLATION_READ WRusr.dll = Webroot SecureAnywhere nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-8420d99b-6dcb-40ed-8310-2ed480190902 Signature: mozilla::FrameLayerBuilder::EnumerateGenerationForDedicatedLayers Crash Reason EXCEPTION_BREAKPOINT WRusr.dll = Webroot SecureAnywhere nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-ce3e056e-0e59-420f-acb8-28baa0190902 Signature: js::gc::GCRuntime::markCompartments Crash Reason EXCEPTION_ACCESS_VIOLATION_READ WRusr.dll = Webroot SecureAnywhere nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation This is for Sumo's Related Bugs 1261696 RESOLVED FIXED crash in js::gc::GCRuntime::markCompartments regressing in Firefox 45
Je li vam ovo pomoglo?
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FredMcD
  • Top 10 Contributor
4248 rješenja 59420 odgovora
Objavljeno

Update Webroot SecureAnywhere. If the problem continues, disable it.

Update Webroot SecureAnywhere. If the problem continues, disable it.
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Vlasnik pitanja

Unfortunately Webroot is fully updated and disabling it is not really an option. I have tried disabling the application protection for Firefox for now to see if that helps.

Thanks for looking into it for me.

Unfortunately Webroot is fully updated and disabling it is not really an option. I have tried disabling the application protection for Firefox for now to see if that helps. Thanks for looking into it for me.

Izmjenjeno od strane Casey

Je li vam ovo pomoglo?
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Odabrano rješenje

I appear to have resolved the issue by disabling Webroot Filter Extension from Firefox. It is odd there is an issue with only that computer since Webroot is along side Firefox on every one of my other computers but oh well. The other issue with the nvidia driver is strange but doesn't seem to happen now that the webroot extension is disabled so I suspect they were related somehow.

I appear to have resolved the issue by disabling '''Webroot Filter Extension''' from Firefox. It is odd there is an issue with only that computer since Webroot is along side Firefox on every one of my other computers but oh well. The other issue with the nvidia driver is strange but doesn't seem to happen now that the webroot extension is disabled so I suspect they were related somehow.
Je li vam ovo pomoglo?
Citiraj
FredMcD
  • Top 10 Contributor
4248 rješenja 59420 odgovora
Objavljeno

That was very good work. Well done.

Contact Webroot support.

That was very good work. Well done. Contact Webroot support.
Je li vam ovo pomoglo?
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