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Why would files named scriptcache and sitesecuritystate.txt and screen shots of Mozilla computer code appear in my google drive?

  • 9 odgovori
  • 1 ima ovaj problem
  • 22 views
  • Posljednji odgovor poslao FredMcD

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Hacker had remote access to computer yesterday. Could this be related

All Replies (9)

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What's your computer system and Firefox version?

Step one: You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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Step two: Change ALL passwords on ALL accounts. At the same time, verify your e-mail on each site.

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What is the full name for scriptcache?

Web search; sitesecuritystate.txt https://www.bing.com/search?q=sitesecuritystate.txt

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I have Windows 10 and haven’t had firefox browser on it for some time now. I gave remote access to a support tech that turned out to be someone asking me for a $100 google pay card. So I stopped what he was doing and reset my computer and deleted anything he downloaded on that date. Now from my iPhone that is synced I checked my google drive and these files are now in there: Control_authorize_cookie Prefs.js Scriptcache-current.bin Scriptcache-child-current.bin Sessioncheckpoints.jsoxulstore.json

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Prefs.js is a file used by Firefox to store settings. I won't bother checking the others.

If you don't want them, remove them.

How did that 'tech' contact you?

Have you finished step 1 and 2 yet?

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Yes I changed my passwords and ran anti malware. I called an online tech support number 800-644-5716. Can’t remember the site. After I gave him remote access for him to recover a old account for me he told me to go to Walmart and purchase a 100$ google card that he would need to recover my account and then he would reimburse the money back on card.... I thought that was odd so I shut my laptop down and when I checked my browser history it showed pay pal and amazon. So Microsoft told me he may still have access to my computer every time I turn it on? I turned remote access off but I think I may have to low-level format my pc? Because they told me there’s no telling what he downloaded on my pc. Also these files in my google drive from fire fox? I don’t have fire fox on my computer anymore so it seems like he may be accessing my cookies for some reason? What do you think?

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Curious on why you contacted us as you don't have Firefox.

Check these links: https://www.bing.com/search?q=800-644-5716

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I’m contacting you because all these files are from my fire fox account that isn’t on my computer but someone has accessed and I want to know what to do about all my fire fox cache and cookies being downloaded?

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As I said, just delete those files.