Firefox constantly crashes (Not responding) and crash reports not being submitted
The Not Responding issue with Firefox browser appears to becoming worse. The Activity Monitor indicates the issue is unrelated to CPU or Memory. Cache clearing and system restart usually prove ineffective. A Refresh Firefox Browser seemed to make the problem worse. Despite ticking all the boxes in Firefox Data Collection and Use, no crash reports are produced or sent to Mozilla. (Apple reports are lodged after Force Quit) The situation has become untenable as the browser has slowed and can freezes sometimes on opening. Any help resolving this would be appreciated as I prefer to use Firefox over other browsers.
All Replies (8)
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
If Firefox starts, submit the crash reports.
Then post the updated report numbers here.
No crashes to report using Safe Mode.
Still crashing in Standard Mode. Cannot post report numbers as no crash reports are generated within Firefox?!
Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
Are you using Mac Beta? Please check.
You can start Firefox in Safe Mode.
- Windows: hold down the Shift key while starting Firefox
- Mac: hold down the Options key while starting Firefox
You can try to disable hardware acceleration in Firefox.
- Options/Preferences -> General: Performance
remove checkmark: [ ] "Use recommended performance settings"
remove checkmark: [ ] "Use hardware acceleration when available" - https://support.mozilla.org/en-US/kb/performance-settings
Close and restart Firefox after modifying the setting for changes to take effect.
Running Version 68.0.1 (64 bit)
Restarted Mac in Safe Mode. Computer was very sluggish? Unable to visit websites due to oversized GUI inside browser. Screen shoot attached shows scrolled to top behind with About window in front.
Try to rename/remove xulstore.json and when present delete localstore.rdf in the Firefox profile folder with Firefox closed.
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Directory:
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder - http://kb.mozillazine.org/Profile_folder_-_Firefox
- ~/Library/Application Support/Firefox/Profiles/<profile>/
In Mac OS X v10.7 and later, the ~/Library folder in the Home directory is a hidden folder.
Removed xulstore.json and localstore.rdf from directory with Firefox closed but problem still persists. Crashed within 1 minute of restart.
Does Firefox have the same level of security/privacy in Safe Mode as under normal operation?