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Your profile cannot be loaded still after uninstall

Objavljeno

When I tried to start Firefox after it had crashed i got the "Your profile cannot be loaded" error. I to reinstall it but the error persisted. I then googled and found that you could remove profiles.ini and ~/.cache/mozilla/. I've removed both of these as well as reinstalling Firefox multiple times.

But it still show the error message. It even "spread" to Thunderbird.

I'm using macOS Mojave 10.14.

When I tried to start Firefox after it had crashed i got the "Your profile cannot be loaded" error. I to reinstall it but the error persisted. I then googled and found that you could remove profiles.ini and ~/.cache/mozilla/. I've removed both of these as well as reinstalling Firefox multiple times. But it still show the error message. It even "spread" to Thunderbird. I'm using macOS Mojave 10.14.

Izabrano rješenje

I've managed to solve it!! When i tried to download a playlist from Spotify and gave me an error saying that maybe my hard drive was full, even though I had a lot of space left, i suspected that it might not be a problem with Firefox but my system. Apparently it was a writing permission as someone mentioned.

I just entered the command $ diskutil resetUserPermissions / `id -u` as this article explained.

Thanks for the help!

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Dodatni detalji o sistemu

Aplikacija

  • Korisnički agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0 Safari/605.1.15

Više informacija

FredMcD
  • Top 10 Contributor
4245 rješenja 59390 odgovora
Objavljeno
What's your computer system and Firefox version? https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Vlasnik pitanja

I'm using macOS Mojave 10.14 and trying to install the latest version of Firefox.

I can't use the Profile manager, when trying to start it it gives me the same error as when trying to start firefox.

I'm using macOS Mojave 10.14 and trying to install the latest version of Firefox. I can't use the Profile manager, when trying to start it it gives me the same error as when trying to start firefox.
FredMcD
  • Top 10 Contributor
4245 rješenja 59390 odgovora
Objavljeno

Did you check out the links I posted?

Did you check out the links I posted?

Vlasnik pitanja

Yes. Both of the directories where the profiles folder could be located are empty. And I can't start Profile manager

Yes. Both of the directories where the profiles folder could be located are empty. And I can't start Profile manager
FredMcD
  • Top 10 Contributor
4245 rješenja 59390 odgovora
Objavljeno

You may have a corrupt profiles.ini file. Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/
  • Linux: *~/.mozilla/firefox/
  • Windows: %AppData%\Mozilla\Firefox\
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\

Locate the profiles.ini file. Then rename or delete it.

Restart Firefox. Use this new profile as is. Is the problem still there?

You may have a corrupt '''profiles.ini''' file. '''Close Firefox.''' Open your file browser to this hidden location: * Mac: *~/Library/Application Support/Firefox/ * Linux: *~/.mozilla/firefox/ * Windows: %AppData%\Mozilla\Firefox\ * *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\ Locate the '''profiles.ini''' file. Then rename or delete it. Restart Firefox. Use this new profile '''as is. ''' Is the problem still there?

Vlasnik pitanja

I've already removed that file

I've already removed that file
FredMcD
  • Top 10 Contributor
4245 rješenja 59390 odgovora
Objavljeno

Firefox should have noticed and created a new profile.

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Firefox should have noticed and created a new profile. Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Vlasnik pitanja

I've already tried to reinstall. I tried again just to be sure and it didn't work.

I've already tried to reinstall. I tried again just to be sure and it didn't work.
FredMcD
  • Top 10 Contributor
4245 rješenja 59390 odgovora
Objavljeno

I called for more help.

I called for more help.
cor-el
  • Top 10 Contributor
  • Moderator
17465 rješenja 157833 odgovora
Objavljeno

Did you try to remove the Firefox folder in both locations and also check for write permission issues?

Location used for the main profile that keeps your personal data in "AppData\Roaming" (Root Directory on about:profiles).

  • ~/Library/Application Support/Firefox/Profiles/<profile>/

Location used for the disk cache and other temporary files in "AppData\Local" (Local Directory on about:profiles).

  • ~/Library/Caches/Firefox/Profiles/

In Mac OS X v10.7 and later, the ~/Library folder in the Home directory is a hidden folder.

Did you try to remove the Firefox folder in both locations and also check for write permission issues? Location used for the main profile that keeps your personal data in "AppData\Roaming" (Root Directory on about:profiles). *~/Library/Application Support/Firefox/Profiles/&lt;profile&gt;/ Location used for the disk cache and other temporary files in "AppData\Local" (Local Directory on about:profiles). *~/Library/Caches/Firefox/Profiles/ In Mac OS X v10.7 and later, the ~/Library folder in the Home directory is a hidden folder. *http://kb.mozillazine.org/Show_hidden_files_and_folders#Mac_OS_X

Vlasnik pitanja

Yes, I've removed both profiles directories, even the Firefox ones, and then tried to reinstall.

Yes, I've removed both profiles directories, even the Firefox ones, and then tried to reinstall.

Odabrano rješenje

I've managed to solve it!! When i tried to download a playlist from Spotify and gave me an error saying that maybe my hard drive was full, even though I had a lot of space left, i suspected that it might not be a problem with Firefox but my system. Apparently it was a writing permission as someone mentioned.

I just entered the command $ diskutil resetUserPermissions / `id -u` as this article explained.

Thanks for the help!

I've managed to solve it!! When i tried to download a playlist from Spotify and gave me an error saying that maybe my hard drive was full, even though I had a lot of space left, i suspected that it might not be a problem with Firefox but my system. Apparently it was a writing permission as someone mentioned. I just entered the command $ diskutil resetUserPermissions / `id -u` as [https://support.apple.com/en-us/HT203538 this] article explained. Thanks for the help!
FredMcD
  • Top 10 Contributor
4245 rješenja 59390 odgovora
Objavljeno

That was very good work. Well done.

That was very good work. Well done.