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Firefox Crashes on start

  • 6 odgovori
  • 1 ima ovaj problem
  • 22 views
  • Posljednji odgovor poslao Nossi78

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If i start Firefox it immediately crashes. For the fraction of a second a window opens where i can select to open Firefox in secure modus or to clean it. But before i'm able to select any it dissapears and the Crashmanager appears.

Crash-ID: bp-a03a7042-8605-4be4-8784-ae8222160913

Izabrano rješenje

hi Nossi78, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox (german) from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=de

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All Replies (6)

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Odabrano rješenje

hi Nossi78, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox (german) from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=de

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I have de-installed Firefox and re-isntalled the latest version. Didn't help. Same problem.

Yes i have Norton 360 Premier. But it updated several days ago. No problems then. Only today Firefoxs doesn't start.

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can you please reply with the latest crash report id generated after the update then?

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I suppose this one?

AdapterDeviceID: 0x0615 AdapterDriverVersion: 9.18.13.4181 AdapterSubsysID: 040110b0 AdapterVendorID: 0x10de AvailablePageFile: 6192721920 AvailablePhysicalMemory: 1832071168 AvailableVirtualMemory: 3932098560 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 235864064 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1473796038 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1473791691 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0615, AdapterSubsysID: 040110b0, AdapterDriverVersion: 9.18.13.4181

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 1904 StartupTime: 1473795988 SystemMemoryUsePercentage: 56 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":"20150311.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4029,"virtualMaxMB":4096,"isWow64":true,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":15,"stepping":11,"l2cacheKB":4096,"l3cacheKB":null,"speedMHz":2660,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"6.0","servicePackMajor":2,"servicePackMinor":0,"installYear":2014,"locale":"de-DE"},"hdd":{"profile":{"model":"Hitachi HDS721616PLA380","revision":"P22OAB3A"},"binary":{"model":"Hitachi HDS721616PLA380","revision":"P22OAB3A"},"system":{"model":"Hitachi HDS721616PLA380","revision":"P22OAB3A"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA GeForce GTS 250","vendorID":"0x10de","deviceID":"0x0615","subsysID":"040110b0","RAM":1024,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.4181","driverDate":"8-17-2015","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"de","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"app.update.service.enabled":false,"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"extensions.blocklist.enabled":true,"extensions.blocklist.url":"https://blocklist.addons.mozilla.org/blocklist/3/%APP_ID%/%APP_VERSION%/%PRODUCT%/%BUILD_ID%/%BUILD_TARGET%/%LOCALE%/%CHANNEL%/%OS_VERSION%/%DISTRIBUTION%/%DISTRIBUTION_VERSION%/%PING_COUNT%/%TOTAL_PING_COUNT%/%DAYS_SINCE_LAST_PING%/","extensions.update.url":"https://versioncheck.addons.mozilla.org/update/VersionCheck.php?reqVersion=%REQ_VERSION%&id=%ITEM_ID%&version=%ITEM_VERSION%&maxAppVersion=%ITEM_MAXAPPVERSION%&status=%ITEM_STATUS%&appID=%APP_ID%&appVersion=%APP_VERSION%&appOS=%APP_OS%&appABI=%APP_ABI%&locale=%APP_LOCALE%¤tAppVersion=%CURRENT_APP_VERSION%&updateType=%UPDATE_TYPE%&compatMode=%COMPATIBILITY_MODE%","extensions.update.background.url":"https://versioncheck-bg.addons.mozilla.org/update/VersionCheck.php?reqVersion=%REQ_VERSION%&id=%ITEM_ID%&version=%ITEM_VERSION%&maxAppVersion=%ITEM_MAXAPPVERSION%&status=%ITEM_STATUS%&appID=%APP_ID%&appVersion=%APP_VERSION%&appOS=%APP_OS%&appABI=%APP_ABI%&locale=%APP_LOCALE%¤tAppVersion=%CURRENT_APP_VERSION%&updateType=%UPDATE_TYPE%&compatMode=%COMPATIBILITY_MODE%","general.smoothScroll":false,"gfx.direct2d.disabled":true,"layers.acceleration.disabled":true,"xpinstall.signatures.required":false}},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8674553856 TotalPhysicalMemory: 4224405504 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 43.0.1 Winsock_LSP: MSAFD-Tcpip [TCP/IP] : 2 : 1 :

MSAFD-Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD-Tcpip [RAW/IP] : 2 : 3 :  
MSAFD-Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD-Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD-Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP-TCPv6-Dienstanbieter : 2 : 1 :  
RSVP-TCP-Dienstanbieter : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP-UDPv6-Dienstanbieter : 2 : 2 :  
RSVP-UDP-Dienstanbieter : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: de

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this is still coming from an old firefox 43.0.1 - please specifically use the link that i have provided in my prior reply to download firefox 48.0.2 (as it may currently not be served to xp and vista users on the default download page due to a different issue)!

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Ah. Now i have used your specific link. Default download page shows only firefox 43.0.1. Now i have 48.0.2 and it seems to work. Thank you :)