Firefox v47 crashes when opening
Firefox v47 crashed when opening. Cannot send bug report. Cannot open in safe mode. It appears profile info is missing (places.sqlite, key3.db, logins.json, etc.) as I cannot locate them. Mozilla Crash Reporter details below. Any help would be appreciated, thanks.
AdapterDeviceID: 0x0126 AdapterDriverVersion: 8.15.10.2321 AdapterSubsysID: 21cf17aa AdapterVendorID: 0x8086 AvailablePageFile: 3732938752 AvailablePhysicalMemory: 963985408 AvailableVirtualMemory: 1882034176 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 88932352 BreakpadReserveSize: 67108864 BuildID: 20160604131506 CrashTime: 1473780060 E10SCohort: unsupportedChannel EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1466605568 Notes: Cisco VPN AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 21cf17aa, AdapterDriverVersion: 8.15.10.2321 FP(D000-L100000-W00000000-T0000) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 1425 StartupTime: 1473780043 SystemMemoryUsePercentage: 73 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160604131506","version":"47.0","vendor":"Mozilla","platformVersion":"47.0","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3493,"virtualMaxMB":2048,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2491,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2012},"hdd":{"profile":{"model":"WDC WD3200BEKT-08PVMT1","revision":"02.01A02"},"binary":{"model":"WDC WD3200BEKT-08PVMT1","revision":"02.01A02"},"system":{"model":"WDC WD3200BEKT-08PVMT1","revision":"02.01A02"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0126","subsysID":"21cf17aa","RAM":null,"driver":"igdumdx32 igd10umd32 igd10umd32","driverVersion":"8.15.10.2321","driverDate":"3-6-2011","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":false,"browser.startup.homepage":"<user-set>","browser.urlbar.unifiedcomplete":false,"browser.urlbar.userMadeSearchSuggestionsChoice":true,"dom.max_script_run_time":0,"extensions.strictCompatibility":true,"privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 7324086272 TotalPhysicalMemory: 3662921728 TotalVirtualMemory: 2147352576 URL: UptimeTS: 76.117014792 Vendor: Mozilla Version: 47.0 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Izmjenjeno od strane MTTroutSlayer
Izabrano rješenje
hi MTTroutSlayer, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/
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Odabrano rješenje
hi MTTroutSlayer, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/
Looks like I'm back up and running. Thanks for the quick response and support!
"other users reported that updating firefox in this situation helped with the crashes." I read MORE users reporting that it DIDN'T HELP. So this is not a good answer, or just telling us Symantec did it. What do we tell Symantec? Is anyone from Mozilla going to contact them? How about putting on Twitter? I would, but since I HAVE NO BROWSER, this is a borrowed old xp computer that can't tweet.