Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

pop ups even after pop up blocker + add on engaged on mac

  • 4 odgovori
  • 2 ima ovaj problem
  • Posljednji odgovor poslao FredMcD

more options

been on this for a while now, to be honest if this doesn't get me the solution im going to use another browser.

I don't have this issue with safari, I use a macbook.

when i try to close tabs, a pop up remains, they are either a fake apple support window, or a mackeeper equivalent, or other financial things. Occasionally when I click on a link, it ignores the link and opens a pop up in its place. These pop ups are like normal windows rather than extra windows that run over - i.e they replace either a tab i am closing or act in place of one. They are just annoying.

here is one of them>

I have checked add ons, as it seems like its something that i may of accidentally downloaded as part of a software download and maybe havent deleted etc, but no

I have definitely got my add blocker active and have downloaded an additional add on in response to the issue, to no avail

I did find a way of getting into another preferences part which listed various sites, i typed in something :preferences into the address bar, but am unable to go back in - if that is what it way anyway.

hopefully there is a resolution

All Replies (4)

more options

Odabrano rješenje

more options

What extensions do you have installed/enabled? Probably the easiest way to get the list is to open the troubleshooting information page. Either

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter/Return

Then scroll down to Extensions and just below that heading, select and copy the table, then paste that into a reply. It will look a bit messy, but we're used to it.

more options

cheers for help, it was malware 99.9%

hadnt considered that thought mac was safe >

great response and resolution :-)

thanks again to both of you

more options

Glad to help. Safe Surfing.