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Videos don't work on my MacBook Pro with Firefox; however they do work with Safari, what do you suggest?

  • 1 odgovor
  • 1 ima ovaj problem
  • 3 views
  • Posljednji odgovor poslao FredMcD

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The videos did work under Firefox until 2 days ago. Made no changes.

The videos did work under Firefox until 2 days ago. Made no changes.

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Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.


Update your Flash Player Version 19.0.0.185
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration