How can I get Thunderbird to stop crashing whenever I read or write emails?
I've happily used TB as my email client, as well as its calendar and chat features, for about a year now and have been very happy with the experience. However, ever since upgrading to 38.0.1 the program has been all but completely useless to me as doing virtually anything will cause it to crash. I've not been able to send a single email since the update and it's so unstable that it's not reliable for reading emails either and is likely to crash when attempting to do that. For what it's worth I've always enabled sharing of error reports and have indicated I can be contacted about them.
I've also had trouble with Firefox crashing, starting at or about the same time, although it was never as bad of a problem and (fingers crossed) it seems to be working well now. As far as I know I don't have any malware trouble and regularly use up-to-date AVG free version. I did have some malware a few months ago but after extensively going through regedit and about:config and scanning for viruses numerous times it seemed to be fixed. I've also had trouble with my Intel HD graphics driver crashing, starting around the same time as the Mozilla program troubles if it's possible that is relevant.
I use Windows 7 on an MSI laptop with an Intel Core i7-3610QM and NVIDEA Geforce 670M / 3GB GDDR5. System has 4xDDRIII 4GB RAM, full HD screen and full HD external usually connected, and 512GB SSD + 512GB HDD.
I'd be deeply grateful for any possible help. The situation of having gone weeks without non-phone-based email is untenable and I would really like to continue with this program instead of migrating to an alternative. Please let me know if there is any additional information I can provide that could be of use.
All Replies (7)
Do you have a crash ID? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
Just pulled the following from a crash report. Hope it has the necessary ID but won't be able to look into it until at least the morning:
AdapterDeviceID: 0x0166 AdapterDriverVersion: 10.18.10.4226 AdapterSubsysID: 10cb1462 AdapterVendorID: 0x8086 Add-ons: %7Ba62ef8ec-5fdc-40c2-873c-223b8a6925cc%7D:1.0.4,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:4.0.0.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.1 AvailablePageFile: 28574904320 AvailablePhysicalMemory: 10730487808 AvailableVirtualMemory: 3208491008 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 60030976 BreakpadReserveSize: 67108864 BuildID: 20150608103712 CrashTime: 1436307181 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1434651311 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 10cb1462, AdapterDriverVersion: 10.18.10.4226 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1213, AdapterSubsysID2: 10cb1462, AdapterDriverVersion2: 8.17.12.9562D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 37871 StartupTime: 1436275971 SystemMemoryUsePercentage: 37 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 36233555968 TotalPhysicalMemory: 17071661056 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 38.0.1 Winsock_LSP: BfLLR over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : %SYSTEMROOT%\system32\BfLLR.dll
BfLLR over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : BfLLR over [MSAFD Tcpip [RAW/IP]] : 2 : 3 : %SYSTEMROOT%\system32\BfLLR.dll BfLLR over [MSAFD Tcpip [TCP/IPv6]] : 2 : 1 : BfLLR over [MSAFD Tcpip [UDP/IPv6]] : 2 : 2 : %SYSTEMROOT%\system32\BfLLR.dll BfLLR over [MSAFD Tcpip [RAW/IPv6]] : 2 : 3 : MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : BfLLR : 2 : 2 : %SYSTEMROOT%\system32\BfLLR.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Please follow the instructions as per the link above.
Thanks :) Here are the five most recent:
bp-1e483888-c690-4639-a23c-498b52150708 bp-58e3b7b4-81b6-431d-8fe1-6033b2150708 bp-7306c03b-dec8-43e2-880a-7b4342150707 bp-b38fb3a4-5b54-4bf0-abb1-43b502150707 bp-3d3733a9-6566-4f8a-a4b5-cb5592150707
Try to disable hardware acceleration. Tools - Options - Advanced - General tab Uncheck 'Use hardware acceleration'.
Many thanks, I've just my first successful email in weeks! TB crashed shortly after box was unchecked but I'm assuming that was due to changes not being effective until program was restarted. If this success is able to continue it'll be a massive benefit to me, so, again, many thanks :) Could you tell what might have been causing it wrt graphics or how I might be able to fix that? I'm guessing the same or similar is responsible for my FF crashes and would love to address it. Have been using Comodo Dragon for the better part of my browsing since these troubles began and although it's a nice program I still prefer FF. Third time thanks! :D
Could you tell what might have been causing it wrt graphics
I'm not a wizard at deciphering crash reports, but it seems yours is related to your Nvidia graphics driver. There have been a number of reports here about problems with Nvidia graphics adapters after updating to TB 38.0.1. Disabling hardware acceleration did help in most cases.
or how I might be able to fix that?
I really don't know. Someone else may be able to shed some more light on this. It usually is a good idea to install the latest version of the graphics driver.
I'm guessing the same or similar is responsible for my FF crashes
That's quite possible. You can disable hardware acceleration in Firefox too.