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Firefox crash

  • 53 odgovori
  • 5 ima ovaj problem
  • 312 views
  • Posljednji odgovor poslao David (satdav)

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It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38

crash ID's so far: bp-06ff23ef-5ee7-4f5a-84b7-6f2632150622

d36b0c3b-a98f-433b-b75d-8264146cb188

b3474d0a-eb4d-405e-ab4a-5113cb7e6765

bp-e8ab022b-40dd-4dd7-bd85-ef56c2150615

bp-5dfbdbce-fd3b-475e-8dd3-cc0542150615

bp-d4236d3f-5c4e-454c-b01f-aa97a2150615

All Replies (20)

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FFUser2015ll said

You know when you have so much stuff to get through on Facebook and tired of scrolling, you middle click and slide your mouse down and let it go , you just sit back and watch : D ye it crashes like straight after 1 - 5 mins.

That sounds like a reliable way to consume a massive amount of memory. Are you scrolling slow enough to read it, or just flying to the end, interrupted from time to time by waiting for Firefox to load the next chunk?

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jscher2000 said

FFUser2015ll said
You know when you have so much stuff to get through on Facebook and tired of scrolling, you middle click and slide your mouse down and let it go , you just sit back and watch : D ye it crashes like straight after 1 - 5 mins.

That sounds like a reliable way to consume a massive amount of memory. Are you scrolling slow enough to read it, or just flying to the end, interrupted from time to time by waiting for Firefox to load the next chunk?

I scroll slow but either way it still crashes, it doesn't happen on my other machines though....any suggestions?

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My only other thought would be to reduce what loads on the page by using content filtering add-ons, such as ad blockers, tracking blockers, etc.

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Do you think my Firefox profile is affected? Would that be the main reason I think I remember copy and paste from another PC (laptop) would that be the reason for the crashes I'm not sure if it was this PC or my other.

I don't want to reinstall Firefox because I'll lose my preferences, if it is my last resort , can I maintain these preferences like saved passwords, the new tab tile page etc...?

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Also, I do have a Ad block addon

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If you uninstall and remove personal data, you will lose those things, so make sure NOT to remove personal data if you decide to uninstall. But a basic uninstall/reinstall cycle generally doesn't change anything.

To get close to a "clean" setup without losing data, you can take the following approach (details follow):

(1) Do a "Clean Reinstall" of the Firefox program files (does not touch your settings) (2) Create a parallel settings folder, also known as a new profile (also does not touch your settings)

Here are the steps; it looks long, but the download step actually takes the most time.

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(1) Download a fresh installer for Firefox 38.0.5 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(2) Exit out of Firefox (if applicable).

(3) Rename the program folder, either:

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

Does FB still crash easily after this process?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins

Create a new Firefox profile

A new profile will have your system-installed plugins (e.g., Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions, or other customizations. It also should have completely fresh settings databases and a fresh cache folder.

Exit Firefox (if applicable) and start up in the Profile Manager using Start > Run, type or paste the following and press Enter:

firefox.exe -P

A small Profile Manager dialog should appear. Don't delete anything here!

Any time you want to switch profiles, exit Firefox and return to this dialog.

Click the Create Profile button, assign a name like TEST062815, and skip the option to relocate the profile folder. After creating the profile, select it and start Firefox in that profile.

Is the new profile more stable on Facebook?

When returning to the Profile Manager, you might be tempted to use the Delete Profile button. But... it's a bit too easy to accidentally delete your "real" profile, so I recommend resisting the temptation. If you do want to clean up later, I suggest making a backup of all your profiles first in case something were to go wrong.

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Okay I will try that in the morning thank you, also I just had a crash trying to type this bp-f7d479b5-2d43-4bff-ac3a-3e37f2150629 it doesn't seem like the OOM one?

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FFUser2015ll said

also I just had a crash trying to type this bp-f7d479b5-2d43-4bff-ac3a-3e37f2150629 it doesn't seem like the OOM one?

No, it says it's a shutdown hang, related to "MediaShutdownManager". I don't know what that is, but since there isn't any media playing on the forum, perhaps the crash was a delayed result of closing a different tab??

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I had a stroke and can't be as helpful as I can.

The crash report listed video decoders and Norton programs


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.

https://support.norton.com

http://community.norton.com/

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It looks like it doesn't crash as often as it had before but I do get a gray screen on Facebook now rather than a crash sometimes

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Have you checked for updates? https://support.mozilla.org/en-US/questions/1068327?page=2#answer-747250

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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jscher2000 said

If you uninstall and remove personal data, you will lose those things, so make sure NOT to remove personal data if you decide to uninstall. But a basic uninstall/reinstall cycle generally doesn't change anything. To get close to a "clean" setup without losing data, you can take the following approach (details follow): (1) Do a "Clean Reinstall" of the Firefox program files (does not touch your settings) (2) Create a parallel settings folder, also known as a new profile (also does not touch your settings) Here are the steps; it looks long, but the download step actually takes the most time. Clean Reinstall We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed. (1) Download a fresh installer for Firefox 38.0.5 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.) (2) Exit out of Firefox (if applicable). (3) Rename the program folder, either: (64-bit Windows folder names) C:\Program Files (x86)\Mozilla Firefox to C:\Program Files (x86)\OldFirefox (32-bit Windows folder names) C:\Program Files\Mozilla Firefox to C:\Program Files\OldFirefox (4) Run the installer you downloaded in #1. It should automatically connect to your existing settings. Does FB still crash easily after this process? Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:
  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins

Create a new Firefox profile

A new profile will have your system-installed plugins (e.g., Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions, or other customizations. It also should have completely fresh settings databases and a fresh cache folder.

Exit Firefox (if applicable) and start up in the Profile Manager using Start > Run, type or paste the following and press Enter:

firefox.exe -P

A small Profile Manager dialog should appear. Don't delete anything here!

Any time you want to switch profiles, exit Firefox and return to this dialog.

Click the Create Profile button, assign a name like TEST062815, and skip the option to relocate the profile folder. After creating the profile, select it and start Firefox in that profile.

Is the new profile more stable on Facebook?

When returning to the Profile Manager, you might be tempted to use the Delete Profile button. But... it's a bit too easy to accidentally delete your "real" profile, so I recommend resisting the temptation. If you do want to clean up later, I suggest making a backup of all your profiles first in case something were to go wrong.

Sorry for long time reply, I was very busy. i've done a clean reinstall and I'll see how it goes

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For now it doesn't crash but I keep often getting a grey screen a lot , is this a common issue ? (on Facebook)

Izmjenjeno od strane FFUser2015ll

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That looks like a background color? It's not normal for the FB home page to be blank, no. If you reload (Ctrl+r) does it fill in?

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jscher2000 said

That looks like a background color? It's not normal for the FB home page to be blank, no. If you reload (Ctrl+r) does it fill in?

No I was browsing Facebook and I keep getting this grey screen

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bp-58b77f7b-5d9a-4a70-ac23-58e9d2150715 This is the latest crash, I tried with Safe Mode on FireFox , do you think it is a profile problem?

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Hi FFUser2015ll, the latest crash is an "out of memory" error, meaning Firefox asked Windows for a chunk of contiguous memory and Windows said it wasn't available, so Firefox halted itself.

Since your system memory usage was only 67%, this was due to all memory being full, but sometimes memory becomes fragmented as different chunks are used and released. If there is a pattern of these OOM|small crashes, then I might have more to suggest, but an isolated one is hard to interpret.

Did it occur on Facebook? Due to endless scrolling, as you move down the FB feed Firefox needs more and more memory for the page, so perhaps this is more likely to occur on pages like that.

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Ye that's what I've been doing, but weirdly it only crashes on this PC, whilst I've tried on many other PC's with the same spec O.o

I think I might just have to reinstall firefox clean idk

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I've tried reinstall firefox and updated everything , checked for any viruses plugins , gpu drivers etc.... disabled addons , reset everything and problem is still there. Also I have noticed that Firefox uses a lot of memory like 1GB - 2 gb of ram. I assume this isn't my PC's fault?

Latest crash Id : bp-46069bb5-6312-44ac-b590-25f9a2150726

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In my experience, it's not unusual for Firefox to use 1-2GB of memory. Above 2GB it starts getting sluggish at some point and then I have to exit out and start it up again. But enough about me.

I'm not sure why you are getting the OOM crash. These can occur with any content, although huge pages/files are more likely to trigger it, and videos may add to the load.

Perhaps another volunteer knows how to gather more data on why the page is causing this problem.

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