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I can't load certain websites. There is no message on the webpage. I am just not redirected to the site i entered.
I recently downloaded a virus, and have since removed that virus. Now I cannot load certain webpages. When I enter the webpage into my browser nothing happens. There is no error message, but I am not redirected to the site I entered. For example, if I am on google.com and I try to go to espn.com or oswego.edu I just stay on google.com.
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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
- Click the menu button , choose History, and then "Clear Recent History...".
- Under "Time range to clear", select "Everything".
- Now, click the arrow next to Details to toggle the Details list active.
- From the details list, check Cache and Cookies and uncheck everything else.
- Now click the "Clear Now" button.
Further information can be found in the Delete browsing, search and download history on Firefox article.
If that doesn't help, it's possible that there are still remnants of virus left behind so you can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- Anti-Rootkit Utility - TDSSKiller
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
- Hitman Pro
- ESET Online Scanner
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Note that not all programs detect all malware, so you may need to run several or all of them.
If there is still a problem, you can try Firefox Safe Mode to see if it is an extension issue. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button , click Help and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
It's interesting that you use the word "redirect" since some users have turned on a feature to try to block redirection that might leave you at the intermediate blank page (Google's exit page used to record web history). Are you ending up on that blank page or staying on the results page?
If you had one of those difficult-to-remove Google redirect viruses (they use a rootkit to evade detection), you may want to visit one of the specialized malware cleanup forums listed in our support article for step-by-step advice on checking your system with more advanced tools to make sure it's fully clean. See: Troubleshoot Firefox issues caused by malware.