Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

message filter freezes when adding new or editing message filters

  • 19 odgovori
  • 2 ima ovaj problem
  • 19 views
  • Posljednji odgovor poslao Wayne Mery

more options

Hi I need help with message filters. Every time I try to make a new message filter that part of thunderbird freezes and I have to delete it through task manager or restart my computer to get rid of the message filters box. I can still use email when this happens and previous filters seem to be working fine, but there is some glitch that is happening and freezing message filters when I try and edit or add a new filter. How can I remedy this problem. Let me know asap thank you.

Hi I need help with message filters. Every time I try to make a new message filter that part of thunderbird freezes and I have to delete it through task manager or restart my computer to get rid of the message filters box. I can still use email when this happens and previous filters seem to be working fine, but there is some glitch that is happening and freezing message filters when I try and edit or add a new filter. How can I remedy this problem. Let me know asap thank you.

All Replies (19)

more options

message filters are actually stored in a text file called msgFilterRules.dat there is one file for each account.

if you go to the help menu and select troubleshooting information then press the show profile button windows explorer will open in your Thunderbird profile folder.

Close Thunderbird. open the mail folder. (if you accou8nt is POP) or the IMAPmail folder if your account is IMAP. open the folder with your accounts server name (or local folders if you use the global inbox) open the msgFilterRules.dat in notepad and make sure it looks like a text file, no corruption or the like. Rename the file and restart Thunderbird. Can you create a filter now? If yes your filters file was corrupt. If no we need to look further.

more options

still need help repairing message filters, tried doing what you said to try and it didn't work, adding new filters still freezes as soon as I click the button.

more options

What happens if you start windows AND thunderbird in safe mode

more options

How do I run in safe mode? and will I have to always run in safe mode?

more options
more options

when i entered safe mode and ran thunderbird I was able to click new message filter and it didn't freeze. what do I do now?

more options

What addons/extensions do you have installed?

more options

color folders lightning calendars TT Deep dark package

more options

Ah, I recently became a fan of Deep Dark. I doubt that's the problem.

Next step, start *Windows'* safe mode with networking enabled and start thunderbird normally (not in safe mode). If still slow, then problem is an add - like color folders. If not slow, then because we know the problem does not occur in Windows safe mode then the problem is some software that is started at Windows boot time - like antivirus software.

Let us know your findings

more options

I can run safe mode for windows, and not run it for thunderbird at the same time? should i just disable all the settings I've added and see if the problem is still there?

more options

We are talking about two independent kinds of safe mode - Windows has a safe mode, and thunderbird has one - so there are 4 possible combinations. I'm asking you to start Windows in safe mode, and with Windows in safe mode then start Thunderbird as you normally do.

more options

Oh, I believe thats what I did last time. I started windows in safe mode and opened thunderbird like I normally do.

more options

> when i entered safe mode and ran thunderbird I was able to click new message filter and it didn't freeze. what do I do now?

Assuming you mean WINDOWS safe mode, then your problem is caused by software other than Thunderbird. Most likely antivirus software. see https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues

more options

yes windows safe mode, I have AVG on my computer, is there anything i can do to restore this feature in thunderbird? let me know thanks

more options

should I just create my filters in safe mode??

more options
more options

I read that and applied the settings in the link you provided. Still didn't change anything with my message filters....any more solutions to this problem?? I appreciate the help but this is the 2nd week of this problem and I'm literally not getting anywhere and I need message filters for my job.

more options

You'll need to use process of elimination. If totally disabling avg does not help (as a test) the you need to find what is loading during windows boot that is causing problems

more options

You'll need to use process of elimination. If totally disabling avg does not help (as a test) the you need to find what is loading during windows boot that is causing problems