Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 odgovor
  • 1 ima ovaj problem
  • 5 views
  • Posljednji odgovor poslao guigs

more options

AdapterDeviceID: 0x0152 AdapterDriverVersion: 8.15.10.2712 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: wrc%40avast.com:10.2.0.187,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:37.0.2 AvailablePageFile: 3967746048 AvailablePhysicalMemory: 1006882816 AvailableVirtualMemory: 3706281984 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 51642368 BreakpadReserveSize: 67108864 BuildID: 20150415140819 CrashTime: 1430650370 EMCheckCompatibility: true Email: samp0126@gmail.com EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1430051615 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0152, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2712 D3D11-WARP? D3D11-WARP- D2D? D2D1.1? D2D1.1- D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 378 StartupTime: 1430650360 SystemMemoryUsePercentage: 75 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8334860288 TotalPhysicalMemory: 4168376320 TotalVirtualMemory: 4294836224 URL: about:home User32BeforeBlocklist: 1 Vendor: Mozilla Version: 37.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
VMCI sockets DGRAM : 0 : 2 :  
VMCI sockets STREAM : 0 : 1 : %SystemRoot%\system32\vsocklib.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

AdapterDeviceID: 0x0152 AdapterDriverVersion: 8.15.10.2712 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: wrc%40avast.com:10.2.0.187,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:37.0.2 AvailablePageFile: 3967746048 AvailablePhysicalMemory: 1006882816 AvailableVirtualMemory: 3706281984 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 51642368 BreakpadReserveSize: 67108864 BuildID: 20150415140819 CrashTime: 1430650370 EMCheckCompatibility: true Email: samp0126@gmail.com EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1430051615 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0152, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2712 D3D11-WARP? D3D11-WARP- D2D? D2D1.1? D2D1.1- D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 378 StartupTime: 1430650360 SystemMemoryUsePercentage: 75 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8334860288 TotalPhysicalMemory: 4168376320 TotalVirtualMemory: 4294836224 URL: about:home User32BeforeBlocklist: 1 Vendor: Mozilla Version: 37.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : VMCI sockets DGRAM : 0 : 2 : VMCI sockets STREAM : 0 : 1 : %SystemRoot%\system32\vsocklib.dll useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (1)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.