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Older versions of Firefox work perfectly but latest version does not open.

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Mozilla Firefox version 34.0.5 (x 86 en-US) when down loaded does not open. I tried changing the admin rights but to no avail. I reloaded the previous version of firefox and it worked perfectly until it was overwritten with the automatic update. I have an Asus laptop Model G74S using Window 7.

Mozilla Firefox version 34.0.5 (x 86 en-US) when down loaded does not open. I tried changing the admin rights but to no avail. I reloaded the previous version of firefox and it worked perfectly until it was overwritten with the automatic update. I have an Asus laptop Model G74S using Window 7.

Izabrano rješenje

It should not. When the subscription expires, the program stops working. All that should happen is you keep getting a warning to re-subscribe. If you want, you can contact their support and ask about it. Have you remove that program?

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Dodatni detalji o sistemu

Aplikacija

  • Korisnički agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; NP06; .NET4.0C; .NET4.0E; AskTB5.6; rv:11.0) like Gecko

Više informacija

FredMcD
  • Top 10 Contributor
4269 rješenja 59864 odgovora

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift ''(Mac Options)'' >''' key, and then starting Firefox. Is the problem still there?

Vlasnik pitanja

Version 33.1.1 does go into safe mode but version 34.0.5 does not. No response.

Version 33.1.1 does go into safe mode but version 34.0.5 does not. No response.
FredMcD
  • Top 10 Contributor
4269 rješenja 59864 odgovora

Start your Computer in safe mode. Then start Firefox 34.0.5

Starting The Computer In Safe Mode;
Free Online Encyclopedia

If 34 starts up; Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.


Are there any crash reports?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

If you can't get Firefox to open, you will have to do this the hard way. Open the file browser / explorer on your computer. Enter this;

%APPDATA%\Mozilla\Firefox\Crash Reports\submitted

Copy the last 5-7 Recent File Names in the folder, including the date and time created. Post all the information in the reply box below.

Start your '''Computer''' in safe mode. Then start Firefox 34.0.5 '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' If 34 starts up; Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.''' ------------------- Are there any crash reports? In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. If you can't get Firefox to open, you will have to do this the hard way. Open the file browser / explorer on your computer. Enter this; '''%APPDATA%\Mozilla\Firefox\Crash Reports\submitted''' Copy the last '''5-7 Recent File Names''' in the folder, including the date and time created. Post all the information in the reply box below.
FredMcD
  • Top 10 Contributor
4269 rješenja 59864 odgovora

Korisan odgovor

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}

Vlasnik pitanja

FredMcD said

Start your Computer in safe mode. Then start Firefox 34.0.5 Starting The Computer In Safe Mode;
Free Online Encyclopedia
If 34 starts up; Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Are there any crash reports?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

If you can't get Firefox to open, you will have to do this the hard way. Open the file browser / explorer on your computer. Enter this;

%APPDATA%\Mozilla\Firefox\Crash Reports\submitted

Copy the last 5-7 Recent File Names in the folder, including the date and time created. Post all the information in the reply box below.

The problem had something to do with Norton Antivirus program. My Antivirus program was up for renewal and I thought I would change to Vipre. In doing so , the new version of Firefox works. Some how the ANtivirus did not allow the program to start?

''FredMcD [[#answer-668609|said]]'' <blockquote> Start your '''Computer''' in safe mode. Then start Firefox 34.0.5 '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' If 34 starts up; Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.''' ------------------- Are there any crash reports? In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. If you can't get Firefox to open, you will have to do this the hard way. Open the file browser / explorer on your computer. Enter this; '''%APPDATA%\Mozilla\Firefox\Crash Reports\submitted''' Copy the last '''5-7 Recent File Names''' in the folder, including the date and time created. Post all the information in the reply box below. </blockquote> The problem had something to do with Norton Antivirus program. My Antivirus program was up for renewal and I thought I would change to Vipre. In doing so , the new version of Firefox works. Some how the ANtivirus did not allow the program to start?
FredMcD
  • Top 10 Contributor
4269 rješenja 59864 odgovora

Odabrano rješenje

It should not. When the subscription expires, the program stops working. All that should happen is you keep getting a warning to re-subscribe. If you want, you can contact their support and ask about it. Have you remove that program?

It should not. When the subscription expires, the program stops working. All that should happen is you keep getting a warning to re-subscribe. If you want, you can contact their support and ask about it. Have you remove that program?

Vlasnik pitanja

FredMcD said

It should not. When the subscription expires, the program stops working. All that should happen is you keep getting a warning to re-subscribe. If you want, you can contact their support and ask about it. Have you remove that program?

The program was not completely expired before I changed it. I had 1 day left. Didn't want to be without.

''FredMcD [[#answer-668741|said]]'' <blockquote> It should not. When the subscription expires, the program stops working. All that should happen is you keep getting a warning to re-subscribe. If you want, you can contact their support and ask about it. Have you remove that program? </blockquote> The program was not completely expired before I changed it. I had 1 day left. Didn't want to be without.