Firefox opening multiple processes in task manager.
This has been happening for awhile now and I have tried a few things to fix it, but I just can't seem to narrow down the cause of it. Of the course of a session Firefox will open additional processes http://i13.photobucket.com/albums/a253/ravenillusion/Screenshot2014-05-14144644_zpsedeb97f0.png. Each of these processes is using around 4MB of RAM and can be closed without affecting Firefox. When you close Firefox these additional processes do not close and will prevent you from reopening Firefox until they are closed. So far the most I have clocked were 50 of them and having to close them manually is a pain. I have tried adjusting my addons and that has not solved the issue. I have a feeling and a believe it is related I am getting an error every time close Firefox:
Problem signature:
Problem Event Name: BEX Application Name: firefox.exe Application Version: 29.0.0.5224 Application Timestamp: 5356318a Fault Module Name: StackHash_0a9e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: 00361be8 Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Izabrano rješenje
See if you can get more info on these processes with Process explorer. http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
You can for example check if they're disguised malware by richt clicking on them.
If the processes are started by Firefox, Process Explorer should also be able to close them down all at once.
Pročitajte ovaj odgovor sa objašnjenjem 👍 1All Replies (5)
Hi avenIllusion, Whoever designs these viruses are not very creative.
- make sure there are not more than one installation of Firefox
- Troubleshoot Firefox issues caused by malware
- StackHash_0a9e -> hotfix as you said http://support.microsoft.com/kb/2494427 or try windows safe mode.
I look forward to your reply!
I checked and there is only one install of firefox I scanned my system with 3 different scanners and they all come up clean so there is no infection. Any other ideas?
Izmjenjeno od strane Miss Raven
Odabrano rješenje
See if you can get more info on these processes with Process explorer. http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
You can for example check if they're disguised malware by richt clicking on them.
If the processes are started by Firefox, Process Explorer should also be able to close them down all at once.
Thanks I had forgotten about process explorer. I ran it and it turns out they are being opened by Thunderbird when I click on links in e-mail. I at least have a starting point of where to look now. If you have any ideas of what settings to look at please let me know.
Okay everyone, thank you for your help. I was able to remove an Todo list addon from thunderbird and it solved the issue.