Firefox Community Forum

Hello, we have a DLL product that is injected into Firefox, and it generally works properly. However, from time to time, we encounter crashes like this in individual tabs.

Could you please help us understand what might be causing these crashes?

I’m also sharing the crash report for reference.

Crash ID: `52627b3c-6243-4f14-8f61-e51090260831`

Hi There,

I'm a Professional Web Designer, and I need to make a lot of meeting through Google Meet. I was using Chrome previously. When I try to use my Web Cam, Firefox completely crush my web cam. Means, no other apps can't use the web cam including Meet until I pull the flag out of my PC's USB port.

The only fix is to disable hardware acceleration. But I need that as well. So chating Gemini, I figured out that changing this rule media.windows-media-foundation.allow-d3d11-dxva to false on about:config fixes the issue with having Hardware Acceleration enabled.

It turns out that, according to some reddit uses, Firefox uses API from medieval age for handling DirectX3d.

I love Firefox, and I want it to grow nowadays more than ever by looking at the browser market and what they are doing with Ad Blockers. Please take a look at Firefox's performance for the good.

My System: OS: Windows 11 Pro CPU: Intel Core Ultra 7 270k Plus GPU: NVIDIA 5070 TI 16GB No shortage of SSD and Ram. Plenty of them available.

Can Firefox work on that issue, so I don't have to go to workaround like this? I love Firefox and I want it to compete with chromium for good. But having issues like this left us no option but to choose alternative.

Thank you!

Why is Firefox always crashing on Windows-XI, especially from third-party servers and whenever scrolling? This has been happening for the last nine months (ver.146>Beta), at least. Does my SSD need replaced and/or my Win-XI reinstalled? Either way, this is happening on every Firefox browser that I have, including Windows-XPIII> and Android-16>. This is where my team always swore that Java6>, .Net3>, Python3>, and even Swift3> love to crash all user-interfaces/shells, and make users lose all random access memory. Is there any suggestion to fix this bug of Firefox, or must I replace the SSD?

Hi everyone,

Firefox on my desktop has been crashing frequently, sometimes shortly after opening it and other times while browsing normally. There doesn't seem to be one specific website or action that consistently causes the crash.

I've already tried restarting Firefox and my computer, but the problem keeps coming back.

Has anyone experienced frequent Firefox desktop crashes recently? I'd appreciate any suggestions on what I should check first, especially regarding extensions, hardware acceleration, crash reports, or corrupted profile data.

I'm happy to provide my Firefox version, Windows version, and crash report details if needed.

Thanks in advance for any help!

Firefox browser opening and closing on it's own, rapidly opening multiple windows at once, over the top of all other open pages on my computer. I've restarted my computer, run a virus scan, cleaned my keyboard (no stuck keys), unplugged all extra things (web cam, mouse), nothing seems to work. I use Chrome and Firefox simultaneously for different things, and have never had an issue before.

Hi, My Firefox crashes when alt tabbing into it from a 3D accelerated fullscreen application. Sometimes I am able to just close Firefox, most of the time the only thing helping is a complete system restart.

Hardware is an AMD Ryzen 5800X with a Radeon 6900xt and 32Gb of Ram. Windows 11 and the graphics drivers are up to date.

Firefox itself does not seem to recognize the crash and does not have any logs of it.

I've been using Mozilla Firefox browser for the better part of the last two decades, having always found it to be the most functional and useful over all competitors, who generally seem more interested in raising revenue or spewing puerile and slanted politics. I've been accustomed to the occasional "crashes" and always provided input when they occurred, convinced that the interruptions would be brief and with any issues resolved. Today was different.

Lately, my processor was experiencing some "aging" issues: slowdowns, freezing forcing me to re-start, and random re-starts on its own. Over the weekend I conducted a comprehensive series of diagnostic tests of all features of the operating system. To my relief, the system went back to normal and efficient, including the browser -- for about 2 days.

Early today the browser became slow, eventually inactive, and ultimately crashing 7 times. But all these time were different: my input into the "crash warning box" was not permitted and closing the box only resulted with the next crash. All crashes had the same reason posted on their reports: "Crash Reason EXCEPTION_ACCESS_VIOLATION."

When the crashes finally ended, my browser looked totally unlike it did before:

(1) ALL of the shortcuts I entered on the home page and relied upon for years VANISHED. (2) ALL of the browser windows and the open tabs I was working through at the time EVAPORATED. (3) ALL extensions I saved and used routinely GONE.

By the end of the day, one spent trying to resurrect "my" Mozilla browser with minimal damage, something else disconcerting occurred: the processor's operating system randomly shut and re-started. I don't want to point fingers just yet and allege this was connected with my browser failing, but the coincidence is troubling, one I would recommend looking into. My assistance is, of course, automatic.

--Thanks, Steve Saucedo

URL at time of crash. https://mail.yahoo.com/d/folders/1

Can get very little done in my eMail for www.att.net. Yahoo.com does also crash occasionally.

I've tried reloading my software for ATT.net, Norton.com, Dell.com and others as I went. Reload went okay, Tried several reboots. Still no luck.

- However I think it may be to do with a recent bookmark entry stored in the bookmarks bar?? The website is a national UK hardware store and it seems to open OK. I cannot be sure but I think the problem started after I added this bookmark. It is a real nuisance and I have had to switch to Edge. Please advise how I might fix the problem.

bookmark https://www.radiatoroutlet.co.uk/?gad_source=1&gad_campaignid=1488717521&gclid=EAIaIQobChMIlO36_NLelQMVopdQBh0cygqfEAAYASAAEgL9EPD_BwE

Hi my firefox just updated to version 153.0.1 on all 5 family computers some running win 11 and some win 10 and 2 win 11 pro. now we all experience firefox crashing and not loading pages. When we go to settings and select contact support it says the system crashed. Is there a way to roll back to a version that works without crashing without have to revert to goggle chrome or edge? regards Mal

Hello,

Ever since latest update (153.0 (64 bits) everything crash. I can open Firefox, but as soon as I enter a website, regardless of what it is, it won't load.

If i try to close the app, there's always a process that keeps running. It can't close. And if I try to force it it says that access is refused.

After that I keep receiving these errors that Firefox is already open and I need to close the last process of Firefox to continue but even if I say to close, it keeps repeating until my PC finally crash.

Everything was working 100% until Firefox updated itself. No Windows update nothing.

I can't even send crash report since it does the same error.

Firefox keeps shutting down and it will open up when I tap on the icon. I have to reload it to make it work, It seems like I have to do this everytime I shut the pc.