Firefox Community Forum

my wife's copy of Firefox picked up a virus. After trying several other things, I saved the profile, uninstalled FF, and installed the latest version. But when I tried starting FF I got an error message: Your Frefox profile cannot be loaded. It may be missing or inaccessible.

Hello, everyone,

I don't seem able to install Firefox on a Windows tablet (at least I think it's a tablet, it's an Asus Transformer Book, with a tablet screen and a detachable keyboard, anyway). Does anyone have any ideas why, please?

I should warn anyone before they read on that I am in no way techie, so helping me may be frustrating at times as I need advice/instructions etc spelled out really simply, as anything too technical is beyond me, I'm afraid.

So, anyone brave and/or patient enough to read on... I've bought the tablet secondhand, 'wiped' etc. It's an Asus T100HAN Processor: Intel(R) Atom(TM) x5-Z8500 CPU@ 1.44GHz 1.44GHz Installed memory: 2.00GB System type: 64-bit Operating System, 64-based processor Pen and touch: Full Windows Touch Support with 10 Touch Points

It's currently running Windows 10 Home, but I'm hoping to install Linux Mint on it, although it's only since I bought it that it's occurred to me that putting Linux on it might not be as straightforward as I thought, (ie I'm typing this on a laptop that came with Windows but on which I installed Linux Mint. "If Linux runs on this, it must run on anything that can handle Windows," I thought to myself before buying the tablet. But now I've realised that, eg, this laptop doesn't have a touchscreen, not does the screen have to rotate, which is the main reason for buying the tablet.)

That's sort of a digression, but might not be, as it explains why my priority right now is installing Firefox on the machine - so that even if it turns out I can't install Linux on it, at least I'll have Firefox rather than Edge or whatever.

So, in the Edge that came already on the machine, I accessed the official Mozilla page (despite getting several scary warnings from Edge about there being a problem with "this website's" security certificate, oh, and something about "Windows SmartScreen can't be reached at the moment") and downloaded Firefox. I went for the desktop version because that seemed more relevant than the Android or iOS versions. Then I've told it to "Run". The installer thing has come up and the little colour wave thing has happened with the icon in the taskbar (or whatever it's called). And then, after several minutes, I've got a message from Firefox Installer: "Hmm. For some reason, we could not install Firefox. Choose OK to start again." So I've clicked on OK, and the same thing has happened. Several times. And I've downloaded Firefox umpteen times as well, just in case there'd been an issue with that first download, only the same thing has happened, over and over again.

From the "about" thing, it looks like the 30GB or so of storage on the tablet, but about 10GB(!!!) is taken up by "system files to help Windows run properly. Your PC won't work without them."

Can anyone explain, please, what's going on, and what (if anything) I can do to get the wretched thing to allow me to install Firefox? I could just about cope if I can't get Linux, but no Firefox??? No, no no!

Thanks, Alice.

I cannot load Firefox anymore. When I download the program for a reinstall, it only completes about 60% of the install before stopping. Is Google or Microsoft behind this??

Thanks!

Hello, I use Windows 10, I downloaded Firefox using Microsoft Edge. Once it is installed, it creates an Icon then when you double click it, it does not open, even when I try to open as administrator and it opens, it does not look like a Firefox page because it is a blank page. My browser is Opera, but I opened Firefox from Microsoft Edge. Email me at [email removed]@yahoo.com please.

I am trying to install firefox on my new work laptop. The OS is Windows 11 Pro. It came with an ARM CPU. Specifically: Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) CPU. Everytime I try and install Firefox, which is probably over 10 tries by now, it fails with generic errors. I have tried cleaning everything Firefox related off the PC before subsequent attempts and still get the same errors. I am including a screenshot of what I see shortly after starting the install process.

duplicate of /questions/1495342 thread

I try to install Firefox directly from the Mozilla repository.

For that, I read the article "Install Firefox on Linux" and followed the install instructions in first chapter "Debian-based distributions" step-by-step. (article https://support.mozilla.org/en-US/kb/install-firefox-linux)

Unfortunately, with every attempt to install Firefox, the Firefox LinuxMint (Ubundu) package will be still installed. The command to priorise the Mozilla repository seems to have no influenace.

How can I prevent/avoid using the LinuxMint/Ubundu repository? I wan't to install and update Firefox direct from Mozilla source.

I'm using Linux Mint 22.1 Xia base (Ubuntu 24.04 noble)

This article：https://support.mozilla.org/kb/install-firefox-linux. I want to install Firefox offline or use the deb package directly. My system is arm64.

I want to download and install Firefox on my new iMac. As administrator it downloads but the instellation won't run. As a user it downloads and I can move the icon into the application folder. Firefox then opens but it won't run. Everything is frozen. What is going on??

Hi, I have been experiencing issues lately with Firefox. Attempting to install it often comes up with errors suggesting file corruption but I eventually got it to install. However, now it crashes as soon as I open it and in the past before a system reboot on my PC, Firefox tabs crashed very often. I'm trying to diagnose the issue. I have completely uninstalled and reinstalled Firefox multiple times.

As my laptop is currently experiencing other issues, if there's a specific driver that is causing trouble, it'd be great to figure out what's wrong and what is causing Firefox to not function.

My specs are: Asus Rog Strix G614JIR - (GPU: 4070RTX, CPU: IntelCore i9, SSD 1TB, 32GB RAM).

I have attached the most recent crash. Any help is much appreciated. Thanks.

Hi, just tried to access Firefox via an existing PC desktop short cut and it said "The item "firefox.exe that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to delete this shortcut?" Not sure why it's suddenly done this.Should I delete the app via "Add remove" and re-install.

After installing update for Windows 11 23H2, Firefox would run but could not display pages. I tried re-installing Firefox with the online installer but it can't complete the installation and no Firefox.exe can't be found. I then tried downloading and installing the offline version. The installation appears to complete but Firefox doesn't launch and Firefox.Exe can't be found in C:/Program File/Mozilla/.