Firefox Community Forum

I use the same laptop at two locations. I have different printers at each (both HP, one a laser the other an inkjet).

Most of my time is at location 1. Typically I can print without a problem. Recently in Firefox ONLY I have been unable to print at location 2.

Scenario:

1. I print to the laser printer at location 1. No problem.
2. I go to location 2 and choose to print - the print dialog appears with a "spinner" and it does not go away.

I have to cancel using Esc. I am unable to print at all from Firefox. Typically if I close Firefox after that, it looks closes but is still shown as running in Task Manager.

Other programs such as Word and other browsers bring up a dialog box showing that "the printer cannot be contacted" and allows cancellation. At this point I can choose the local inkjet printer and all is well.

HELP!!!!

Mal Lowe

Hi everyone, I’m managing an online bill information website, and some users reported an issue when they try to download or print a PDF bill using Firefox. Sometimes the print preview doesn’t load, or the layout breaks, while it works normally on other browsers.

Is there any recommended Firefox setting, extension, or workaround to prevent this issue? Also, is there a specific print CSS or PDF format Firefox prefers to handle better?

If testing is required, this is an example page where users reported the problem: https://fescoebillcheck.pk/

Thanks in advance for any guidance.