Firefox Community Forum

Hi, The browser suddenly closed, and I can't open it since then. I searched for what to do but couldn't find anything helpful. I tried reinstalling Firefox, but it still doesn't work. I don't know it is a helpful information, but the other browsers (like Chrome and Opera) also don't open.

items dragged to overflow menu pop back out, will not stay there - dunno how to fix this.

Hate the "puzzle piece." Involuntarily upgraded to 115.25.0esr and it lost all my bookmarks, addons, history. How do I know which profile was the most recent, before the update added a new profile? How do I find my addons from the previous version? history?

when playing my game the program keeps stopping and starting. Every 7 to 9 seconds while playing my game I get kicked to the task bar and it stops responding for a few seconds and when I click to put it back on my screen and again 7 or 9 seconds I have to repeat the same thing. Bottom line is the gaming program keeps starting and stopping for a few second. This is the only program doing this. This started doing this on June 28 2025 after a new Firefox update. I played this same game on Google and it worked just fine.

Hello everyone! I’m writing to asking for help about an issue with the camera not working on Mozilla Firefox during video calls. When I try to join a Google Meet session, I receive a message asking me to grant camera permissions - even though the permissions are already enabled both in the browser and my computer’s settings.

Interestingly, the camera works perfectly fine on other browsers like Google Chrome, so the issue seems to be specific to Firefox. I’ve already checked the following:

- Camera permissions are all allowed for Google Meet in Firefox; - The system settings (Windows) permit Firefox to access the camera; - No other applications are blocking the camera. I know that 'cause I'm using this camera on WhatsApp and TikTok Live Studio.

Could y'all please help me resolve this? I’d appreciate any troubleshooting steps or fixes you can provide.

PS.: The images are written in portuguese. But it's all how I told you before.

Hi, It happened just days ago. The NY times does not let me read articles and tells me I am a bot not a human (I am a subscriber) or that someone is using my IP. I tried everything, clearing cache and data for everything, signed in again to no avail. I tried using a VPN to mask the IP... no success I have no problem reading it on Chrome, but I prefer Firefox. Does anyone have more ideas? The agent from NY times I contacted really was no help at all. Thanks

1. 1. 1. 🔷 **Issue Summary:**

While using Firefox under normal conditions, the system **freezes completely** at random times. The desktop environment becomes unresponsive, requiring a hard reboot to recover. The issue typically occurs during heavier browsing sessions (e.g., video playback or graphics-heavy websites).

System logs (`dmesg` and `journalctl`) show **AMDGPU virtual memory protection faults**, indicating a GPU-related issue triggered during Firefox usage.

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1. 1. 1. 🔷 **Log Snippet:**

```text amdgpu 0000:03:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00641051 Faulty UTCL2 client ID: TCP (0x8) PERMISSION_FAULTS: 0x5 [gfxhub0] retry page fault (src_id:0 ring:0 vmid:6 pasid:32776, for process RDD Process pid XXXX thread firefox-bi:cs0 pid XXXX) ring gfx_low timeout, but soft recovered ```

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1. 1. 1. 🔷 **System Information:**

• **OS:** Linux Mint 22.1 x86\_64 (based on Ubuntu)
• **Kernel:** (e.g., `5.15.0-xxx-generic`) ← *replace with actual kernel version*
• **CPU:** AMD Ryzen 7 5700U with Radeon Graphics
• **GPU:** AMD ATI 03:00.0 Lucienne (integrated)
• **Firefox Version:** (e.g., 126.0) ← *replace with actual version*

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1. 1. 1. 🔷 **Steps to Reproduce:**

1. Open Firefox and browse modern websites (YouTube, media-rich content). 2. Use the browser for several minutes (random trigger). 3. Suddenly, the system UI becomes frozen and unusable. 4. Logs show AMDGPU VM fault and `gfx ring timeout`.

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1. 1. 1. 🔷 **Expected Behavior:**

System should remain stable during normal browser usage, especially with an officially supported AMD APU.

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1. 1. 1. 🔷 **Actual Behavior:**

GPU driver crashes causing total system freeze, likely triggered by hardware acceleration and memory permission faults inside the amdgpu driver stack.

I have attached an image of the setting panel that used to have options for the home screen of Firefox. There are no wallpapers to choose from and the Home screen is barren.

Hi,

I have been having this weird issue that I believe is being caused by firefox as no other internet browser has the same issue. When I'm playing music on spotify and I open firefox the sound goes quite bu the audio is still playing on spotify . One work around I have found is to take on of the tabs and use it to open a new window and the put it back with the others and the sound comes back again. I lost and need help as this is making it hard to want to use firefox which I have been a user of since it first came out.

Hello, I am suffering from an odd issue when using twitch.tv. In short, when viewing peoples streams, my video feed will usually turn into colorful static (aka "clown vomit"). I suspect that the issue is coming from Firefox, but I can't be certain. I am using a newly-bought laptop and the issue could be caused by a large number of things, theoretically. Here is what I know:

• When viewing on twitch.tv with quality 360p or higher, the video feed will usually (95%) become colorful static within 1 minute or less. When this happens, the video feed does not ever recover until page is refreshed or quality is changed. (I know a bit about video encoding, so this seems extremely odd to me, if it were due to a networking thing that lost some packets, a full-image frame should come alone sooner or later and fix things, but that never seems to happen)
• The video feed is far less likely to become corrupted when viewing at 160p, but can still happen.
• The ads may become corrupted in the same way that the main video feed can.
• When the feed is corrupted, the rest of the Twitch interface (pause/play, volume, quality select) is extremely laggy.
• When the feed is corrupted, if I pause the stream, sometimes the paused corrupted image is not completely stationary! There will be flickering in small portions of the image, looking similar to texture fighting in 3d rendering, flickering between two equally-but-differently corrupted versions of the image
• The issue never appears when using Chrome to watch twitch.tv. This is what makes me think Firefox is the culprit, not Twitch or networking or graphics drivers.
• Disabling my browser addons does not help.
• Private browsing window does not help.
• Clearing my browser cache does not help.
• I have had the issue happen on Youtube exactly once in 2 weeks, not sure if that's related or not, I think it was a normal "lost some network traffic but fixed itself the next time a full frame was received" thing.
• Video live streams on Youtube don't get corrupted the way they do on Twitch.

Can someone please give me advice for how to fix this? Has anyone seen anything like this before? Is there a way for me to get deeper under the hood of either Twitch or Firefox and more closely debug the video stream when it fails?