Firefox Community Forum

My firefox recently crashed (f5ea38ba-f4f8-4224-8ab8-982e19cc72f7) is the crash code if that helps it happened just now, i dont have any additional profiles and no folder such as "old firefox" is there any way i can recover all the information and my old settings or passwords or anything? I tried to log into my firefox account to sync up data but there was no update on the information

Over the past 2 or 3 weeks, I've noticed that firefox tabs are crashing more often out of nowhere.

https://crash-stats.mozilla.org/report/index/4a42f4cd-2203-40ba-a40c-616590251210#tab-details

Here's one of the links for the most recent tab crash. Other crashes pretty much were all the same. I can't read or understand this, so I was hoping someone who can is able to tell me what is wrong.

I fear that it might be hardware related, as I've had tabs also crash on Edge and on a new install of Firefox Developer Edition (which I downloaded simply to test if things crashed there as well.) I've also noticed programs like Discord & Elgato Wave Link sometimes randomly crashing as well - but I'm unsure how to pull logs for those, Firefox was the easiest.

My laptop's hardware specs are as follows:

Lenovo Legion Pro 5 - 16IRX9 Processor: Intel Core i9-14900HX (2.2GHz) Installed RAM: 32 GB GPU: GeForce RTX 4070 Laptop GPU Windows 11

If you need more information, please let me know.

Here are some previous crashes that I've reported as well:

https://crash-stats.mozilla.org/report/index/755c394a-584f-4d2a-8c59-3c39d0251210 https://crash-stats.mozilla.org/report/index/0415701b-4128-4717-9bc8-445cb0251209

In version 146.0.1, or perhaps even earlier, I noticed that if you set a Primary Password to log in to the browser, you can reset it and log in simply by clicking the "Cancel" button. This allows you to access all of your user tabs and links. I hadn't noticed this before. It defeats the purpose of setting a Primary Password. I noticed similar issues in the Tor browser, but you can't set a Primary Password there at all, even though the feature is there, and it's built on the Fire Fox engine. Please fix this issue. No buttons should allow you to log in without entering the correct Primary Password.

I received an email from breach-alerts@mozilla.com informing me that Mozilla Monitor discovered a data breach that includes my personal information: Unfortunately, I don't know if this is a legitimate email from Mozilla. Can anyone confirm if it is or is not?

Thanks

Windows 11: I have file download setting set to: "always ask where to save". I choose the location and folder when the save file box opens. The document is saved in the location I chose BUT it also saves to the desktop. How do I stop a duplicate download from saving to the desktop?

Thank you

Mozillers,

I depend heavily in my environmental and other work on Firefox and am grateful for its ability to restore previous tabs when my laptop, not infrequently, stops working abruptly.

Now the much-used bookmarks have disappeared. A search site states promisingly:

"To restore Firefox bookmarks, use the built-in backup feature by going to Menu > Bookmarks > Manage Bookmarks > Import & Backup > Restore, then select a dated backup or a manual file (like a JSON backup) to bring back lost bookmarks..."

But my Firefox's Bookmarks drop-down menu has no Manage Bookmarks option. PLEASE, what must I do?

Elsewhere I managed to find this file which apparently contains recent bookmarks:

"C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\unk14jlv.default-release-1647366062305\bookmarkbackups\bookmarks-2025-12-26_95_4IdGtYxezJpwuH1UIiT1bRwe1K6bcGO8rv0mqa9rUWU=.jsonlz4"

But attempting to open it with Applications\firefox.exe (default) accomplishes nothing.

FOOL-proof instructions would be wonderful. Thank you.

After a few days of having no internet connection, my account was disconnected from my PC and saved passwords disappeared. After signing in to my account again and syncing, lost passwords were not recovered. I need help to recover them.

Hi,

Weird issue I discovered today is that for whatever reason the LastPass addon in Mozilla Firefox keeps disappearing upon reopening the app and among different computers. So I had it all setup on my MacBook Pro previously working fine but now I found logging into my iMac for LastPass to be missing altogether from my Extensions. I re-installed it. Having had to sign in all over again etc and now when I go to another computer (again logged in with my Firefox account) then the Extension is not there!!!! So damn annoying. What's going on here? Thanks!

I have entered in exceptions for a web page that Firefox continues to block....I have gone through your steps 4 times now...one time out of 4 you actually let the web page through....since then you don't again...what is wrong with your system? as I am not receiving a download link from the intended exception due to the fact you are not honoring it....

Hi. I've downloaded dictionaries and languages, the check spelling option is enabled in the browser settings. However, browser doesn't want to do it automatically. I have to manually enable it with RMB context menu (and re-select languages) for each website individually. Moreover, when the page refreshes, spell checking turning itself off again in RMB menu (but stays enabled in browser options).

  Is this really how it's supposed to work?

Saving a bookmark to a specific folder has never worked in Firefox. Never!

Add bookmark > Location > Choose > search the specific folder > the scrollbar does not move down!

You can search (browse) the specific folder with the scroll wheel of the mouse, with the arrow key of the keyboard, you can slide the scrollbar up and down with the *very small* arrows on the scrollbar, but you cannot slide the scrollbar with the most essential and easiest way by moving it up and down with the mouse. By that I mean: clicking the scrollbar with the left mouse button and move it down and up.

THIS HAS NEVER WORKED IN FIREFOX. It works just randomly. Sometimes very rarely it works, usually it doesn't work. Why is that?

Firefox 147, Windows 11.

I had bookmarks and backgrounds and everything saved on my browser. My mac book died and now when i open it everything reset. I didn't have any profiles or sync on but why did everything reset. And am i able to get what I had back.

Steps to Reproduce: 1. Launch Firefox (and add Sites shortcuts) 2. Do not navigate to any website 3. Observe network activity using Process Monitor or clash verge

Expected Behavior: - Opening about:home should not establish TCP connections to remote sites unless the user interacts with them.

Actual Behavior: - TCP connections are observed immediately to sites listed in Top Sites shortcuts, even without user interaction.

Notes: - Disabling DNS prefetch, speculative preconnect, and predictor settings does not prevent these connections. - Extensions have been ruled out, I can distinguish darkreader.org(extention) mozilla.org(update) and reddit.com(your sponsor url) from *.edu.*(my shortcuts), DON'T mention that. - Connections occur before any page navigation or clicks. - I suspect that Firefox may attempt to load site icons (favicon / tile thumbnails), but this is unconfirmed.