Firefox Community Forum

I have used firefox for several years. Lately I have consistently gotten a message that there is an error and Platform Version 130.0 is not compatible..... I have followed several suggested remedies on the Internet with no luck, with the most consistent remedy being to reinstall. Thjat hasn't worked. Do you have a solution or should I just go to another browser?

I have have just come across this information and have no idea what add on it is referring to. I'm not one that uses much in the way off add ons. Here I am, 79 next month. I have only my desktop PC. I don't own/use a mobile phone, ipad or any other devices. I use my PC for emails and using the net for research, general information, buying products, ecards etc. I play a couple of games, Lovatts puzzles (3 games), jigzone, word wipe from Washington Post. If I have taken on/used an add on it was with limited knowledge and it certainly was not my intention to cause any problem. Does the block also mean that I am not protected from viruses or malware etc? Please let me know the outcome of your decision. Thanking you in advance. Kind regards, Rhonda Macrae. rhondamacrae46@gmail.com

got stupid "helper tool" pop-up so trashed old version, downloaded fresh copy of 12/30/24 version for MACOS and installed under my admin user...works great, no problem.

Switched to non-admin user on same machine and FF never opens, icon just keeps bouncing and I have to force close.

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s crucial to update to Firefox 128 or newer to avoid issues with add-ons, DRM-protected content, and other features.

For full details, check out Update Firefox to prevent add-ons issues from root certificate expiration.

If you have questions about the update or need help with the process, this is the place to ask! Whether you’re just starting or you’ve already updated and want to share your experience, we’d love to hear from you.

Let’s come together, share tips, and ensure we’re all prepared. Drop your questions or insights below!

Hello everyone, Firefox seems restarting lately after update of various extensions and plugins.

It all started after I updated some extensions. I don't know why, it keeps repeating itself (probably already a dozen times, didn't count them but it happens very often). Firefox crashes, the bug report window appears shortly after, I try to send the report, but it says error, by clicking on "Details" the text I posted in the Troubleshoot Information appears, but I don't know where to look at to solve it, obviously.

I tried clearing cache, disabling updates for extensions, switching to default theme and other workarounds from similar threads I've found... like scanning the PC or memory for spywares, etc. no threats were found, even the least dangerous ones (shown in green with minimum level of risk, like cookies) were fixed but firefox keeps restarting as describing. I've also changed some configuration in about:config as stated in similar topics but I can't remember which ones, they just didn't work.

Further info: Firefox version 128.6.0 esr (32 bit) Windows 10 (64bit) HP Intel i5 PC 8 GB RAM Integrated video card

The problem seems occurring more often when I'm typing or when I click into text boxes, but it also happens randomly when I leave firefox in the background. I'm honestly clueless.

Thank you in advance for any help

My desktop PC is Windows 7 32-bit with Firefox version 84 = old version. But in Firefox "About Firefox" it says "Firefox is up to date with version 84. Need to install version 115 ESR for 32-bit tonight as some support is ending starting tomorrow. It was set to "check for updates but let me choose to install them". I unchecked that. Still says version 84 Firefox is "up to date". My sister used to handle software on this PC but she died and I'm just getting to this between estate paperwork. Apologize for the last minute request. Is there some other setting that could stop an update? Should I close all Firefox windows and re-open them? I found a "download ESR 32-bit" button on a Mozilla help article page, but it wanted me to decide where to save and .exe file and I wasn't sure if that determines where the program would go or if it would be a new installation and lose the existing setting. I understand an upgrade of Firefox should keep the settings. Any advice will be greatly appreciated. Thanks.

A business website has a page that allows me to see items scanned to their server for the last 90 days. The server hosting this page takes more than 1 minute to begin loading to the browser - the back and forth symbol in the browser.

I timed this event today, and Firefox times out after 1 minute. My work around is to use Chrome with the same webpage and it took more than 4 minutes before images started to arrive.

It would be handy to have the timeout adjustable in the settings tab of Firefox. If I choose to sit on what I know is a very slow website for 5 minutes so be it.

Let me know what adjustments I can make - 400mb internet, 5ghz hard wired to the router. This is the slowest site we ever access.

Semaphore.social is a mastodon/fediverse web client. I've been using it without issue up to now and it has not updated recently.

After a few hours running the CPU usage of Firefox becomes very high (25-50%) and the about:performance shows that it is due to this tab, which shows at values from 110 to 160% or thereabouts.

I haven't noticed this before updating to Firefox 134.0 so I suspect it may be a Firefox regression.

However I cannot work out what the cause is, how to fix it, or if I should file a bug on it.

Any ideas on how I can fix this?

https://support.mozilla.org/en-US/kb/how-disable-enterprise-roots-preference

Hi. I have followed the instructions on the Mozilla site above however this does not work. The Enterprise Roots keep reloading after a while.

Any idea how to stop this happening?

I have read many articles on this but nothing works. The E Roots will in initially not reload but eventually after a day or three its back.

Many thanks

My MacOS is 10.13.6 (cannot go higher on this machine). Since update to 15.119.0esr , embedded map graphics are no longer showing. The map graphic sub-window instead shows "Sorry, we have no imagery here" in several places across the map. I am getting the same for multiple websites, including the location maps in Zillow.com . Google Maps works fine, and I think the problem is isolated to maps embedded in pages. Did not have this issue last week, prior to updating to 15.119.0esr. This is SO BAD that if it's not fixable, I want to revert to 15.118...

Glenn Schaffer gss@hiwaay.net