Firefox Support Forum

Beginning with 111 when I start I get 'glxtest: failed to read data from glxtest, we may fall back to software rendering.' It works. I don't know that anything bad is happening.

Hello,

When I try to log in to tradestation.com, I get a 403 Forbidden message. I have gone to Settings - Clear all History, and checked all the History and Data boxes, and clicked OK. Also, I only use Private browsing, which is set to remove all history, caches, etc. whenever I close Firefox. I have been logging in to tradestation 4 or 5 days a week for months, until today. Please help fix this.

Thank you, Barry

Hi there,

Over the last two (or more?) years I have noticed a recurring problem with Firefox for Windows 10 64 bit and Windows 11 64 bit. It happens on at least three different Intel i7 computers that I have. I always keep firefox up to date with its auto-updates.

The problem is that all webpages and web content will stop loading in all tabs and windows of Firefox until I fully quit and re-open Firefox. This includes links that I click on in existing web pages and new tabs where I enter a website address. When this problem occurs, I never get an error message saying that the website has failed to load. Instead, it will sit for minutes appearing to be loading, but nothing will ever load. During this time, other web browsers behave normally and demonstrate that I have a full internet connection.

This seems to happen once every one to four weeks or so. It also seems to happen shortly (within around 5 or 10 minutes) after resuming from hybrid sleep mode. Unfortunately, I've been lax in taking note of the exact details of the problem because I always assumed that someone on the development team was aware of the issue and working towards fixing it. After around one or two-ish(?) years of this happening and seeing it occur on different computers, I've now realized that it is worth reporting the issue and paying more attention to the details surrounding when it comes up. I will post back here the next time it happens with more details about the exact situation that played out. The only add-on that is consistently active across all the times I have seen this problem occur is LastPass.

Please let me know if this may be a known issue or if there is anything I should look out for or report.

Hi

In the attachment I've send you the bug, it's happening all the time. Most times while writing something down, or just casually using GitHub website. I want to report this bug 'cause it's a little bit annoying.

~ Cheers, Bruno

Hey people!

Stuck with an issue. Need your help. Tried all the documented troubleshoot options - like refreshing, disabling hardware acceleration, Recommended Performance, troubleshoot mode, etc.

New installation. Worked fine. Logged into Firefox Account for Sync. Since then, High CPU usage even with no tabs open. No clue why.

This is the profiler report: https://share.firefox.dev/3Khzq1C

Still stuck on 35%-50%-60% CPU usage with just one tab. And just a new blank tab!

The profiler report, if can be decoded in laymen terms, as to what activity is causing so much CPU usage, will be of immense help.

After a mistaken forced restart (inadvertent pressure on the shutdown/start key), one of the 3 windows I had open is invisible. It shows in the 'Windows" menu as one of 3 but when I select it - nothing. It does not show as a recently closed window in History. I have restarted Firefox multiple times, including deleting the xulstore.json file then restarting (a fix from another similar thread).

How can I restore this inaccessible window?

Thanks

I have an on-line subscription to the Sydney Morning Herald. Recently, every time I try to read an article, Firefox freezes. I can read SMH okay on my iPad. If I transfer the SMH Article URL into Edge everything works okay. What have they done to Firefox?

Hello.

Typing anything in URL (address) bar causes my CPU spike to 15-20% shown in Windows Task Manager, and up to 80% shown in Firefox Task Manager. I have 8 core / 16 threads CPU running at 4.0 GHz, so typing text in browser taking 15-20% of that is rather bizarre to me. OS: Windows 10 What I tried: - disabling Firefox Accessibility Service - hardware acceleration on/off - troubleshooting mode

Don't have same issue in other browsers (Chrome, Opera) Any ideas what else that might be?

Hail all:

Last two, three years, I keep getting regular crashes. System Info (reduced), with a bloody ridiculous name due to the hosting site limitation and renaming moronicy, my apologies: https://tan-veronika-35.tiiny.site/

I have right now 27 pinned tabs and 16 Unpinned tabs open in Regular Window, and HAD 74 tabs in a Private Window, which I lost (AGAIN) due to crash. I use Private Window to prevent unnecessary data to be stored on my system 9such as text, pictures, whatever), since having severe Asperger's, i am somewhat OCD about keeping my system clean and mean. Useless data is that, and I hate useless.

I did not get any information, as usual, about what caused the crash, I just got a pop-up saying basically: "Well hotdang, you poor sod. Seems your Firefox figured to pull a prank on you. Well, sorry mate, going to close the whole darn thing, you will loose all you had open, but cheer up, Firefox will still work when you pummel that Icon again. Cio, hombre!" which does not quite tell me anything but: "Bad luck, Ol' Chum."

As this happens fairly regularly, this is becoming a true annoyance, the crashes. The sites lost, then, a far bigger issue.

Now, I have a doable system (which you can see in the .PDF), but what baffles me, is the fact that now, with mere 43 tabs (this one not included) active, excluding this one (see picture), just devouring immense much memory. With the lost in the crash Private Window it ran towards a staggering 21 GB used by Firefox. Funny, not too long ago, in Internet explorer (OBVIOUSLY it could not handle this amount of tabs, but 30 was possible), only about 600MB got used. Running nigh 4 times the tabs now in Firefox, should result in IE (if it could handle 118 tabs) into about 2400MB used, not a baffling 21GB! What makes it that tabs or sites use this insane much resources? I do not quite get this. Pictures became a tad larger, sure, but not to fill 21GB on resources? Why doesn't Firefox use the Virtual Memory/Swapfile more? Could help immensely.

Also, what makes my Firefox crash so often? If I had data on this, I could maybe fix the issue, but as Firefox just stops without further information, I am at a loss.

Earlier (not the first time I post about this issue) I requested an optional way to have a Private Window "screenshot" that would be restored on restart after crash, but which would be deleted (ERASED, to be correct, Erase does not leave traces) by normal shut-down. This way, privacy would still be active for the needy, while the "Bad Luck, Ol Chum-ers" like me with this crash, have something to regain the crash-closed tabs. Win-win situation, I think. So ... why has this "Crash Tab-Loss Prevention" not yet been installed in Firefox?

Same for File Resume, requested, but never gotten. Though both would be surely quite a welcome addition.

To end my post: How do I prevent crashes, why does Firefox use so darn much resources, and why is "Crash Tab-Loss Prevention" nor "File Resume" been installed in Firefox, despite there been several updates since requested, please?

Kindest regards: Ben

At the time of the attached screenshot, I only had one window open with 6-7 tabs. One of the tabs was Youtube and was playing PIP

I have a pretty decently powerful Mac desktop with a good amount of memory and storage (attached screenshot with details as well)

This has been happening consistently and sometimes causes my computer to freeze for long periods of time or even crash entirely if something else is running (e.g. Adobe Illustrator, which I do not use very often)

Any quick help would be greatly appreciated as this is affecting my work efficiency as well

Thanks Sara

I've switched my gpu from a nvidia gtx 970 to a nvidia rtx 2060, reinstalled my drivers after cleaning them with DDU but for some reason Mozilla (and only Mozilla) when running diagnostic pages like webglreport still report using the old card: "Platform: Win32 Browser User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/111.0 Context Name: webgl GL Version: WebGL 1.0 Shading Language Version: WebGL GLSL ES 1.0 Vendor: Mozilla Renderer: ANGLE (NVIDIA, NVIDIA GeForce GTX 980 Direct3D11 vs_5_0 ps_5_0) Unmasked Vendor: Google Inc. (NVIDIA) Unmasked Renderer: ANGLE (NVIDIA, NVIDIA GeForce GTX 980 Direct3D11 vs_5_0 ps_5_0) Antialiasing: Available ANGLE: Yes, D3D9 Major Performance Caveat: No "

probably it is just an estetic issue but as I'm using several webgl intensive apps I would like to know how to "reset" mozilla gpu detection.

Tab or sometimes the Firefox process crashes when playing youtube video after a while. The tab / process doesn't crash immediately but will continue playing the video for as long as almost 1hr before crash.

OS: Manjaro Linux Viedo card: Nvidia 3060.

...when I open Amazon Prime video nothing works on the page ... it freezes ... cannot close (x out) ... need to force close using CCleaner program. Other open Firefox pages freeze at the same time ... Amazon chat was open in separate page and the chat page froze as well. ...the same with Netflix ...the same with video pages accessed by clicking on link in CNN news items I do not get an error message ... just total freeze.

Neither Malwarebytes nor Norton think it is a virus.

Firefox has been my standard for years, but today an Amazon customer service rep suggested I try Chrome to access the Prime video site. CHROME WORKS. I therefore conclude there is a glitch in Firefox. Note that I clear all cookies after every internet session with the CCleaner program.

Why are my pages freezing? Can you suggest a fix?

Hello There, First of all I want to say thanks to you that for making this amazing browser. for the couple of days my ff is crashing as like shit. I do all the methods Kindly help me out.

Thanks Regards

  Deba

Mail id:- [removed email from public forum]

On my Macbook Air running MacOS 13.3.1 Firefox has a nasty habit of crashing immediately on certain keypresses.

When skipping through YouTube videos or choosing address bar suggestions, it crashes if I use the cursor keys.

I've followed all the published troubleshooting guidelines (updates, Troubleshooting Mode, etc.) and it lead me here.

Any ideas?

Thanks.

problem with clearing cookies and site data cpu firefox.exe rises to 60% and the browser itself starts to blunt and hang the whole process takes 15 minutes

also the question is why there is no setting where data that is more than a year itself is not deleted?

FireFox works well for everything I need except for youtube. There is usually a 5-10 second delay before a video starts playing. And once it is playing the video will often stutter (audio stays fine). Overall the site just runs really slow. I've tried using a private window and the problem is present there without any of my extensions active. Also I've tested on Chrome and youtube runs much smoother in that browser. Please help?

A few days ago, I tried to log in to yahoo mail, and started getting this after I clicked okay: "Redirecting . . ." (print screen below). Now I get the same problem when I paste links into the search bar. I think this started with the new March 31st update. It isn't just one site or application, which seems to suggest that FF is the problem. https://prnt.sc/dIc_AerJtR7g The tab gets stuck there.I cannot view my mail on ff at all, but I can on my phone, probably because I wasn't forced to log out and back in. I cannot paste links. FF is basically unusable for me right now except for sites that I use frequently.

my hotmail inbox simply disappears. I sign in, inbox messages are there temporarily, then they just disappear. All of them. I have to sign out and back in, messages are there again but then disappear. All other folders are there and do not disappear. This does not happen when I tried Chrome. Any ideas please..? tks