Firefox Support Forum

Hi. I have an older computer from 2007 with Windows 7 Ultimate 32-bit fully updated on it, as well as an Intel Pentium M 2.3 GHz, 2 GB RAM, and an ATI Mobility Radeon X600 with the most recent Windows Update driver, which is 8.561.0.0 from Dec 1st 2008. I also have "DirectX End-User Runtimes (June 2010)" installed (had it before, and just reinstalled it anyway). And as I said, it's fully updated, meaning it also has the DirectX 11.1 update installed.

I installed the newest Firefox on it, and going on `about:support`, Hardware Acceleration tells me it's available by default but it's not working anyway (either "unavailable by runtime" or "failed by runtime", saying either that WebRender failed initializing, or that it failed acquiring a D3D11 device, and no idea why, because I think I just reinstalled it with the Microsoft DX installed from their download pages(?).

What does that mean? How can I fix this and get it to work? I could really use HW acceleration on this old thing. I've already disabled disk cache, and now the only issue is the high CPU bottleneck on it if I watch a video or do other rather intensive thing (even though the video is at 360p). [By the way, congratulations, this is the fastest browser I've found, and disabling disk cache and changing memory cache capacity are really very useful options, so thank you so much].

Does it help if I saw dxdiag says there was a problem with DirectShow, even though if I ignore the error, DirectShow, Direct3D and APG textures are still "Activated"? (If I don't ignore the error, dxdiag crashes)

I can provide any other required information. Thank you.

Getting sick of FireFox, I want to search from the GOOGLE SEARCH BAR, not the address bar, but the settings don't work you can choose to have the search bar next to the address bar, but it doesn't work, the google search bar doesn't work either, no matter what setting, your search ends up in the address bar, with all the updates, they don't fix crap on here, when someone makes a complaint, FIX THE CRAP, I don't need to ask 100 people why it wont work, just FIX IT!!

Playing back 4K YouTube videos on macOS uses software decoding, when the only GPU available is from AMD, despite the GPU being capable of VP9 decoding. Unsure if macOS's AMD drivers just don't have VP8/VP9 decoding baked in at all.

www.google.com. PR_END_OF_FILE_ERROR www.facebook.com. PR_END_OF_FILE_ERROR Hi, This occurred after a moment of power loss during a thunderstorm on my Lenovo desktop. All my other sites as far as i can tell are ok. I used Edge and was able to access FB and Google on Desktop] i checked and the current version of firefox is installed on desktop

even weirder, i can access both google and FB on my laptop with firefox. I've tried syncing the two with having bookmarks etc. i can sync from laptop to desktop but not vise versa.

i thought I'd uninstall and reinstall firefox but i don't want to lose any info esp my Bookmarks on the Desktop hence why i was trying to sync the two.

My desktop is older, maybe 5-6 years, my laptop is 1 year old. Dunno if this matters. thanks, Jan

So I can not play audio from any website in firefox. I updated, refreshed, used troubleshoot mode, and unistall & reinstalled. Nothing works. I know it is not my PC because the sound works on every other app, just firefox wont play audio PLEASE HELP

When playing videos, specifically on YouTube, I can see some blocky/pixelated sections in video playback.

Issue is not present on Chromium-based browsers, I've tested in Vivaldi and Chrome. Both are using dav1d.

When AV1 is disabled through "about:config" the issue is gone, but then I face a stuttering problem.

This are my laptop's specs:

OS: Nobara Linux 36 (Thirty Six) x86_64 Host: ROG Zephyrus G15 GA503RM_GA503RM 1.0 Kernel: 5.19.14-201.fsync.fc36.x86_64 Uptime: 2 hours, 41 mins Packages: 2557 (rpm), 9 (flatpak) Shell: bash 5.1.16 Resolution: 2560x1440 DE: GNOME 42.3.1 WM: Mutter WM Theme: Adwaita Theme: adw-gtk3-dark [GTK2/3] Icons: Papirus-Dark [GTK2/3] Terminal: gnome-terminal CPU: AMD Ryzen 9 6900HS with Radeon Graphics (16) @ 4.935GHz GPU: NVIDIA GeForce RTX 3060 Mobile / Max-Q GPU: AMD ATI Radeon 680M Memory: 5104MiB / 15227MiB Dav1d package: dav1d-0.9.2-2.fc36.x86_64

Webpages with divs and buttons that hover a consistent space of the screen like taskbars and Reddit's "back to top" button flicker white and jitter around when I try to scroll and I would like to find a quick fix if possible. I am a new user and I've only so far had to touch config settings to fix on hover UI with Twitter. Everything else is default settings and I keep getting forwarded to old bug reports and github pages for web developers when I'm trying to fix it from the user side on multiple common pages like Tumblr and StackOverflow.

When I click on an article or any link in Outlook, I get an error message that says, Your organization's policies are preventing us from completing this action for you. For more info, please contact your help desk. I'm not an 'organization', just a user and obviously there's no help desk to contact, so I thought I'd reach out to see if someone might have a solution to this problem. I have already made sure that my default programs are set to Firefox for my browser and Outlook for my email and made sure all the defaults are selected. I have also run a full windows scan program which came up without any errors and I have run a registry scan that fixed every identified error. I'm still getting the same error message and the only way for me to open up an article or a link from an email is to 'copy hyperlink', open up a new tab in Firefox and select Paste and Go, which is driving me nuts and wasting a ton of time. I don't know what else to do at this point. I did find a document on the internet that has what it says is a method to resolve this exact error message problem, but the instructions are specific to Internet Explorer, not Firefox. I'm hesitant to find those same tools on Firefox (which is quite possible, though some of them are in different places on Firefox than they are on Internet Explorer). My concern comes with the fact that the final step will 'reset' every setting to it's default condition, so it seemed like a good idea to try to get some expert help before I perform such a drastic action. Also, I'm also making the assumption that if I did do a complete reset, I would be able to restore Firefox back via my most recent System Restore and it would bring back all my customizations, browers add-ons, personal settings, home pages history, cookies, privacy settings, etc. - but I'd like someone to weigh in on this. Thanks for any help anyone can provide.

I use a laptop with Fedora 36 installed. Firefox is version 104.0.1

Until a few days ago, there were no problems with video display. But since a few days, video content that is offered by the news site from NOS (Dutch television) is not displayed anymore. I only get this error: The media playback was aborted due to a corruption problem or because the media used features your browser did not support.

Also some content on Youtube aborts. For example loading https://www.youtube.com/watch?v=qq0BUiEs3JM results in this error: Er is een fout opgetreden. Probeer het later opnieuw. (Afspeel-ID: Ui0fzPxdSexgYcZ4).' (An error occured, try later again).

When using the Chrome Browser both websites can be used without giving errors implying that all the codecs are available.

How can I detect why video is blocked?

(Twitter also gives problems. After a fraction of a second, it stops displaying video)

My mouse cursor is suddenly extremely slow whenever firefox has focus. Instead of crossing the entire screen with a small hand movement, I get maybe 1/10th of the width of the screen with the same movement.

In the last week, when I try to view a video on CNN.com I get the following error.

There was an issue with accessing the network for media playback. The sub-error code will contain what specific resource was unable to be accessed over the network. | NETWORK_ERROR encountered, code: 1400

When typing comments on a web blog, after the spacebar is used, the first letter of the next word eliminates the previously typed space. So what I end up with is all words in a sentence running together. Tried other browsers and they work fine. Changed keyboard as well no joy. Typing is normal in applications like adobe, word, etc..... Only happens during Firefox use......... Uninstalled and reinstalled Firefox, also no help..... How do I fix ?

I'm trying to just close and restart firefox from some bash scripts on Linux so that I can manage a few items from various hotkeys.

I'm trying to close an existing Firefox process "cleanly", and am running into issues with how to kill the Firefox process and have it restart without showing the "restore session" page. If I update about:config and override "browser.sessionstore.resume_from_crash" to false, then I get the behavior I'm looking for, but I'd rather not have to override this.

I've tried multiple kill signals from the `kill` command, including HUP, STOP, QUIT, TERM, INT, however all of them seem to trigger the same behavior.

So is there a way to cleanly close (or restart) Firefox from the terminal?

Hello,

When I open a email which contains an url like https://link.domain.com using sendgrid.com's service, I get a SSL_ERROR_BAD_CERT_DOMAIN error.

An example of such an url is https://link.intersport.fi. The domain starting with link is a service provided by sendgrid.com to be used in email advertising.

The issue is not specific to intersport.fi but to any domain using sendgrid's link service.

The strange thing is that Chrome and Edge are totally happy with link.domain.extension.

What is your take on this?

Best Regards, Thomas

Following instructions on crashes. Here's the Crash ID:

bp-4d41c3d8-62ef-44e0-a320-8241e0220908

The machine with the crash problem is Win 10 with Firefox 104.0.2 (64 bit) installed. The machine I'm submitting this request from is Win 7 with Firefox 104.0.1 (64 bit) installed.

Please advise what to do next. Thanks.

I've been implementing my own file hosting / streaming platform and managed that my solution performs a lot better in Chrome compared to Firefox. Of course the actual download speed is the same, but it seems firefox buffers a much larger byte range before starting to play the video compared to chrome.

For example, the first screenshot shows network traffic in Firefox between opening the page until the second the video starts playing. As you can see, Firefox loads 346.58 MB of data in 19.01 seconds (including one 326.70 MB range request for bytes 19365888-5071292588/5071292589) before the video starts playing. This results in almost 1 minute of video to be buffered before playback begins.

Whereas in chrome, the video starts almost immediately after only buffering smaller byte ranges (as shown in the second screenshot). What's interesting is that chrome seems to request the entire rest of the video immediately after but keeps streaming the received bytes instead of waiting for the entire range request to complete, so the last request in the third screenshot just keeps growing in size while the video plays.

I was wondering if there's something I could tweak on my end or if this is something that could be improved in Firefox. It seems odd that Firefox buffers such large chunks of videos before playback begins.

As of yesterday, 9/4/2022, I cannot access YouTube or search anything on Google. The YouTube issue was supposedly fixed with the most recent Mozilla FF update, but it doesn't seem to be working. I cannot load YouTube or search for videos if the page does load. I cannot reach the Google page and I cannot search using the Google toolbar extensions.

Hello, for a few weeks now, firefox keeps crashing randomly and frequently. I tried disabling all plugins, updating firefox, using a debian-based version of firefox etc.. nothing seems to work.. i find myself having to switch to chromium for some tasks.. :'( below is a list of recent reports .. I hope someone can look into this and suggest what might be the cause. Thanks a lot in advance! Erik

bp-237ca1f6-ca7a-4c77-bb75-26d030220905 9/5/22, 11:28 View bp-698e3610-846d-42ec-817c-e344e0220905 9/5/22, 11:28 View bp-4193ea7b-dba8-49f6-bf59-ef6b40220905 9/5/22, 11:28 View bp-659cc9a7-b0a5-4607-be37-e958f0220905 9/5/22, 11:28 View bp-8c99d045-5bec-45be-9a81-ca02f0220905 9/5/22, 11:28 View bp-215992cc-31ca-49d0-8d32-ae6ee0220905 9/5/22, 11:28 View bp-7f9de548-9f67-4216-8bda-375b00220905 9/5/22, 11:28 View bp-9bb503c8-97d6-4487-953d-274050220905 9/5/22, 11:28 View bp-dc438c3d-679d-4044-bb4e-5af710220905 9/5/22, 11:28 View bp-abc05311-1482-47be-ab38-7e9140220905