Firefox Community Forum

I’m recovering from being hacked and scammed. So, I want to download Foxfire and Mozilla apps again. I also contributed to Mozilla. I’m somewhat tech savvy, but need assistance when getting new apps downloaded and installed.

I'm having a problem with Firefox when opening PDF files. The electronic signature appears inaccurately, making it difficult to complete tasks using that signature. Please improve the quality of the simple electronic signature and make it more accurate so I can finish my remaining work.

Why has Video Download Helper v9 by Michel Guteriezze been replaced by Video Download Helper by vdh? The original versions were perfect. The VDH version 10 vdh is straight junk!

As of yesterday my Firefox browser no longer displays some screens within Amazon Prime correctly. It displays what should be images as text, which is difficult to read, unlike Microsoft Edge, which displays the Amazon webpage correctly. I am running Windows 10 with a support extension through October 2026, so could it be an update from Microsoft Windows or Mozilla Firefox that has caused the problem. Thanks for your help.

Michael Archer [edited email from community support forum]

• OS: Debian (trixie)
• Firefox version: 149.0b3

Firefox suddenly crashes without any displayed error. Attempt to troubleshoot it in "safe mode" doesn't help (it also suddenly crashes.

• When I had redirected following output: "Exiting due to channel error."
• after restart, I launched "about:crashes", but there were no entries

Duck duck search via Firefox has become painfully slow, although if Google search is used the speed is OK. I have cleared caches, cookies etc without any improvement. Firefox 148.0.2, Windows10. Is this a recognised current problem?

I switched from Windows to Linux. I have signed in and tried retrieving bookmarks, browsing history and passwords, AFTER already having formatted my computer and deleted Windows. I signed in to the same account, had syncing on, but i can't seem to get any of the stuff back. I didn't have any additional backup files with those. Is there anyway i could somehow restore it all? The bookmarks are most important to me out of those. I'd be extremely grateful for any help

When I try to go into my google account for any reason and a few other websites, it will say use passkey or try another way. I have done both several times and Firefox ALWAYS FREEZES and I have to force quit. I have reinstalled Firefox, gotten rid of all cookies and cache, gotten rid of extensions and everything I could do from the help website but nothing seems to work. I have also reinstalled Firefox but the same thing keeps happening. I need HELP!

Description: I need help with the "Firefox Multi-Account Containers" extension.

The extension is installed and shows as "enabled" in my Add-ons Manager. However, the colorful container icon does NOT appear on my toolbar, so I cannot access or use the extension at all.

What I have already tried (none worked):

· Dragging the extension icon from the puzzle menu to the toolbar · Right-clicking on the extension icon (inside the puzzle menu) to see if there is a "Pin to Toolbar" option — but the option does NOT appear at all · Restarting Firefox multiple times · Restarting my computer · Creating a new profile in about:profiles and testing the extension there — still no icon · Disabling and re-enabling the extension

The extension is installed and enabled, but without the toolbar icon, I cannot create containers or separate my Gmail accounts. I really need this feature.

I have read that this might be a bug in recent Firefox versions. Is there a known fix? Do I need to completely uninstall Firefox and reinstall it? If so, could you please guide me on how to do a clean uninstall (removing all profile folders and registry entries) and then install the latest version?

My system is Windows (older version, if that matters).

Thank you very much for any help!

Hi, my extension is 3 days on awaiting review, I release/sign pretty often as it's in active development. Is there anything I can do on my side?

Addon Name: Hutch

Hi, I opened Firefox to continue with my work, just to get greeted with a 'start a new profile' page. All my profiles, saved data, history, add-ons and customization, were discconected/removed. Even on my phone it logged me out from my account- logging back in doesnt retrieve my history from my previous sessions on my desktop device.

I tried logging in to my account, checking if theres an 'old firefox' folder on my device or anything like that, but it did not retrieve any of my old data.

Just to clarify, I have not played around with my settings, left or deleted anything, so I really dont understand why I've just came back to nothing.

Was wondering why this happened, how do I know this won't happen in the future, and if, when possible, how can i get all my data back?

Thanks

This is to report that after clearing the cache for eBay.com in Firefox, the site now loads correctly. Please dismiss my earlier reports regarding this matter. Thank you, Chauncey R. Black

I have organized my bookmarks into various directories & sub-directories. On occasion, these directories &/or sub-directories 'migrate' if I'm not precise with my cursor movements. Is there a search function I can use without having to go through each directory/sub-directory one-by-one?

This afternoon, I clicked on a link from an email and for the first time got a choose a profile pop-up. I do not want this; I have read info on Mozilla and elsewhere about its purpose but it doesn't say how to just stop the pop-up - there should be an option just stop the pop-up because I don;t want to have to choose amongst options. I have started copy-pasting the links in emails and going to Chrome and will seriously have to reconsider using Firefox of this continues. I don't want to have to type about:config or anything - this should have been an opt out or opt in thing and I want out. Thank you for your help.

I use Dashlane as an extension in android Firefox on my Acer Swift GO 16 laptop. I use my fingerprint to log into the laptop but in the security settings in the Firefox Dashlane extension I see the message: "Your browser does not support biometrics. To use this feature, install the Dashlane extension using Google Chrome or Microsoft Edge." I prefer to use Firefox.

Why is the option to use Biometrics (fingerprint in this case) not available?