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I can receive IMAP emails fine, but sending either fails or timesout. I am using satellite broadband at about 8Mbps. Other email programs allow me to increase the timeout period to solve the problem but I cannot find this feature in Thunderbird. TB ver 52.9.1, Windows 7 SP1

Hello,

After upgrading my Thunderbird install to version 60.2.1 on my Xubuntu 18.04 machine, I cannot access my mail anymore, because there seems to be a problem with passwords.

Symptoms:

- When starting Thunderbird, I get an "Enter your password" box for each of my accounts even though I had my passwords saved.

- When I go to Preferences -> Security -> Passwords -> Saved Passwords, the list is empty.

- When I try to enter a password and save it, it does not actually get saved and Thunderbird will ask again soon after.

- The following line is logged to console a whole bunch of times:

JavaScript error: jar:file:///usr/lib/thunderbird/omni.ja!/components/crypto-SDR.js, line 179: NS_ERROR_FAILURE: Couldn't decrypt string

Other findings:

- Downgrading Thunderbird to 52.7.0 fixes the problem. The old saved passwords just reappear again and Thunderbird has no problem logging in.

- Starting Thunderbird 60.2.1 on a Windows 10 box with exactly the same profile folder works fine. It can read the passwords and access my mail accounts.

Can you please tell me what to do to fix this, so I don't need to keep using an old version of Thunderbird just to access my mail?

Thanks,

I have recently added a Microsoft exchange account to Thunderbird. I am able to connect to and receive emails through imap, but I cannot send emails. The error I get is a 'Login Failed' error with the message 'Login to server smtp-mail.outlook.com failed.' but I have double checked that my login information is correct (and reset my password and tried again). I can also happily send emails from the webmail and from a desktop copy of Outlook. I have tried all the suggestions in the 'Cannot send messages' troubleshooting article with no success.

My outgoing server settings are:

Server Name: smtp-mail.outlook.com

Port: 587

Authentication method: Normal password

Connection Security: STARTTLS

This is a Microsoft Exchange email, I am running Thunderbird 52.9.1 on Windows 10. Any suggestions on what the problem might be?

Problems since Thunderbird updated (automatically?) to beta version (63.0). Unable to send from one of my two companies' accounts, despite having been in ongoing communication with their tech support (STARTMAIL) that my settings are correct. They were correct. But now "Account Settings" are not visible (just a tiny non-functional window) unless I got to Help > Troubleshooting Information where they are merely viewable (see below).

Finally, I uninstalled Thunderbird via control panel on my Windows OS. Then I downloaded (from Mozilla website) Thunderbird version 60.2.1.

It opened with the same issues--unable to send via one account; unable to view under "account settings" the details for any of my accounts. Verified with my optimization software (System Mechanic) that 60.2.1 was the only visibly remaining Thunderbird artifact. Did hard shutdown of computer. No change upon re-starting computer.

I had expected that uninstalling and downloading the prior version of Thunderbird would mean that I would have to go through registering in Thunderbird my various email accounts. I thought that I could do this cleanly (all w. IMAP) & more efficiently (no duplicates or leftovers--seven accts on 1 server; one acct on other server). However, Thunderbird opened already populated exactly as I had it (even open tabs) prior to uninstalling.

The only tweaking I have done this week since Thunderbird updated to beta version were: re-set my Master Password... attempt to change the accounts on one server (my ISP's) from POP3 to IMAP (which doesn't appear to have stuck as IMAP, despite speaking to their tech support), but those accounts appear to be working... deleting and re-instating 3x my email accounts with the other server (which is IMAP) due to the problem of not being able to send email's (I have been in ongoing contact with their tech support)--each time applying the new password provided by my server.

BTW, earlier in this process I contacted my antivirus tech support. And I've tried sending with my antivirusware shut off, but login to the server still failed.

Help, please!

 Application Basics

   Name: Thunderbird
   Version: 60.2.1
   Build ID: 20180930223627

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.2.1
   OS: Windows_NT 6.3

   Multiprocess Windows: 0/0 (Disabled)
   Web Content Processes:
   Stylo: content = true (enabled by default), chrome = true (enabled by default)
   Enterprise Policies:
   Google Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account8:
     INCOMING: account8, , (pop3) mail.twc.com:995, SSL, passwordCleartext
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, false
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, false
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, false
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, false
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, false
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, false
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, false

   account10:
     INCOMING: account10, , (pop3) mail.twc.com:993, SSL, passwordCleartext
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true

   account11:
     INCOMING: account11, , (pop3) mail.twc.com:993, SSL, passwordCleartext
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true

   account12:
     INCOMING: account12, , (pop3) mail.twc.com:993, SSL, passwordCleartext
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true

   account15:
     INCOMING: account15, , (pop3) mail.twc.com:993, SSL, passwordCleartext
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true

   account16:
     INCOMING: account16, , (pop3) mail.twc.com:993, SSL, passwordCleartext
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true

   account17:
     INCOMING: account17, , (pop3) mail.twc.com:995, SSL, passwordCleartext
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true

   account19:
     INCOMING: account19, , (imap) imap.startmail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.startmail.com:587, alwaysSTARTTLS, passwordCleartext, true

Hello,

At home, I have 1 computer running under Windows 8, with Thunderbird 52.9.1 32 bits.

At my office, I have 6 computers running under Windows 7, with Thunderbird 52.9.1 32 bits.

The same extensions are installed on all computers.

Last Sunday evening for my home pc, and last Monday morning for 2 pcs (out of 6) at my office, it happened the following :

- Clicking on the Send button did nothing, the clicking was inactive - Clicking on the Save button (in order to save a draft mail) did nothing, the clicking was inactive

For those 3 (1+2) computers, running Thunderbird in safe mode allowed the sending of mails (and saving of drafts). But after running in normal mode again, the Send and Save button were again inactive

On one computer I tried to install the 60.2.1 Thunderbird version, but it did not solved the matter.

I thank you in advance for any suggestion to try to fix the problem.

Patrick

Hi.

Been using Thunderbird TB 60.2.1 (32-bit) for awhile and it always opens to my Inbox folder.

Surprisingly, it now opens to my Trash folder.

How did that happen and how can I fix it?

I need TB to always open to my Inbox...

TIA! :)

In the last couple of weeks, either one of two unresponsive script messages frequently appears (see images) and Thunderbird frequently freezes.

The always-helpful Matt says that the unresponsive script problem is usually a very old machine or an antivirus issue.

So, is my desktop very old? It is around 7 years old (see image). Windows and Thunderbird are up to date.

The anti-virus is Bitdefender Antivirus Plus (and it updates every few hours).

Please let me know what additional information would be helpful. I eagerly await suggestions.

Suddenly I have 2 folders both called 'SENT' in Thunderbird Local folders. One is a normal 'Sent' folder with all the normal messages, the other is tagged with the same icon, at the same level under Local folders, but does not contain any messages and I can't delete it. Help. The highlighted Sent folder in the image is the current/normal one

When I reply an incoming message other than unicode (eg in ISO-8859-7) in my editor the characters are correct but the recipient gets wrong characters (something like that: οΏ½οΏ½οΏ½οΏ½οΏ½οΏ½οΏ½οΏ½οΏ½). The encoding of the message is by default the same as the incoming (ISO-8859-7) The only work around I found is to change the encoding to unicode before sending it. Is there a more permanent solution to that problem? I read the related articles in support forum and tried changed some settings with no success. Maybe I missing something...

Thank you in advance!!

The passwords are in my saved passwords but Thunderbird asks each time. I have deleted multiples instances of the same password saved, have deleted key3.db and cert8.db to no avail.

After opening Thunderbird it is fast for about 30 seconds and then becomes really slow.

Typing a new email makes the typed letters appear a few seconds after typing them. Selecting a few emails in my inbox takes half a minute. Thunderbird is regularly 'non responding' for a few seconds.

Even moving through the menu bar is slow! It takes a few seconds for the mouse to catch up!

The rest of my laptop seems ok, it is just thunderbird which is slow.

I have tried to start Thunderbird in Safe-mode, no difference. I have tried to start the laptop in safe mode, no difference. I have tried to start the laptop and thunderbird in safe mode, no difference.

I always empty my junk and trash and have compacted folders.

All my 6 configured accounts are setup as IMAP.

I really don't want to make my inboxes smaller as I have a regular need for the old information.

Please help!

Kind regards,

Iwan

Two days ago the same e-mail settings that have been working for a long time stopped working for my outgoing e-mail. My ISP is GTT, and they employ a group in Pune, India to take care of e-mail. The group has recently "made some changes" that have apparently caused my problem. That group DOES NOT support Thunderbird - they will ONLY support their own WebMail. Apparently the same settings that used to work no longer do - and the new settings suggested by the Pune group work fine with WebMail but NOT WITH TB. They say it is a TB problem (which they created).

Error Message: "Sending of password for user (** e-mail address) did not succeed. Mail server (**) responded: Invalid password or username" My understanding is that many GTT customers are having this problem. Thanks!

When I add an address to my Address Book, it is not saved. Here's what I'm doing:

- From an email, I'll right-click on an address and select "Add to Address Book." If I click on the Address Book it appears there. - I close Thunderbird, reopen it, and the address no longer shows up.

I have restarted Thunderbird with add-ons disabled and the same thing happens (I only have one add-on, and I have disabled that just in case.)

Any idea what's going on??

Hi folks,

Issue: IMAP folders do not show up in file tree despite being subscribed to AND 'show only subscribed' being unchecked

Scenario: 32bit release channel, issue exists on multiple (all tested) machines, tested with all addons disabled

Long explanation: Been I've been suffering this issue for months hoping updates would fix it. Having searched here thoroughly and found nobody else reporting my issue I wondered if perhaps my configuration had become corrupted across all machines somehow so I nuked the profile and started again from scratch. This solved it so I spent 2 days doing the same to all our other machines. A few days later we were all suffering the same problem all over again. Wondering if it was caused by my mail provider which was AWS I migrated the whole companies mails to Rackspace. This meant recreating all the accounts again and for a few days once again everything seemed fine but then the problem was back across the board. Outlook does not seem to suffer this issue but it lacks many features we use extensively and a number of addons we rely on too.

Please take a look at the attached images; as they say, they tell 1,000 words.... (These are refusing to upload, I shall post and then try to edit this post to add them or post them below, hopefully.)

Any thoughts, suggestions for diagnosing, etc gratefully received!

All the very best, -Tom

New desktop. New Thunderbird download. Receiving OK. Sending is no go. Have checked SMTP server info and password - correct. The SMTP server/password does not show up in saved logins. Service provider (Eastlink) claims it is a problem with T'Bird. The help provided on Mozilla Support (series of steps for common problems) does not fix. Not blocked by anti-virus.

Until this week, when I clicked on Attach, I would get a finder-like window from which to select the attachment. After selecting a file, Id click on Open and get a preview of the selected file (even for .pdf's and .doc's): a small image of the first page. That way, I could check that I selected the right file (very handy). After that, I could click on Select (or some such word) and the file would be attached to the email. I have not updated OSX or TB in the interim, but now, suddenly, I no longer get the preview--when I click on Open, the file just immediately gets attached. What caused the changed behavior and how can I revert to the previous behavior?

When I hit reply, the window goes white, the sender's name, subject line and email content disappears, and a blue circle spins with the message at top "Not Responding." This also happens when I try to write a new email. I can receive emails fine.

I've closed Thunderbird and restarted several times. This started after an update auto installed yesterday, but I don't know how to uninstall just that update.

Thanks!

After composing a mail message and pressing Send, a dialog indicates [Javascript Application] Preference Error Reference Error: nsPreferences is not defined.

Very often (but not always) this does not interfere with the sending process. But with the most recent update of TB, about half the time pressing the OK button hangs TB. The only solution is to force quit it, relaunch it and recompose, all while hoping it will not hang this time.

VERY ANNOYING !

What is the solution, please?