New tabs just say connecting
Hi,
Having an issue with Firefox that I believe started after fixing another issue. We have a proxy in place and every few seconds a user on Firefox would get a message box asking for confirmation to redirect the webpage. I had to go in and disable the auto redirect in about:config to stop the message from appearing and allowing her to do her daily tasks without interruption. I feel as though this has caused a whole new problem now because whenever she ( or myself because it happened on my computer as well) open a new tab it just says connecting and nothing happens. Clearing cookies and cache seem to fix but it does not last. Any ideas? Tried safe mode and resetting Firefox no help there.
All Replies (10)
The Tabs panel of the Options window is where you'll find all the settings related to how tabs work. We'll explain what all these settings do .
See also
Did you even read my question? This has nothing to do with "how tabs work" this has to do with the fact that Firefox refuses to load a webpage until I clear the cookies, which I've found another problem with because this user cannot clear her cookies and I have to run Firefox as an Admin for the delete browsing history option to not be grayed out. And before you post me a link about that, Firefox is not running in private browser.
The computer has had the most recent version of Firefox and this issue is only now appearing so its also not connected to an update.
Have you checked Tab settings ?
Yes....I open a brand new instance of FF and it goes to load the home page and just says connecting.
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Thank you!
Here is the screenshot.
What are the current connection settings?
- Tools > Options > Advanced > Network : Connection > Settings
Try to select one of the other proxy settings (auto-detect) or manually set the proxy to see if that has effect.
Does this proxy require authentication (NTLM)?
See also "Firefox connection settings":
Proxy setting are based on computer settings. We set those using a script that is the same for all users.
It does require authentication. We use IWA
Hmmm...please send me a picture of your addons page in Firefox ( the entire page, if you may). Some malicious extensions will try to redirect your new tab page to their website (e.g. Delta Search, AVG Secure search), and "connecting" appears in the title bar when it is trying to load the page. If their website is slow or down, the title will stay at "connected".
Also, another thing you could try is resetting Firefox if no one can resolve your issue. PLEASE NOTE THAT RESETTING WILL CAUSE YOU TO LOSE HISTORY, ADDONS, ETC. It will save things like bookmarks, though. You've been warned.
There are no malicious extensions. I'm not a computer noob... I can sit there and watch the page try to load. It just states that (for example) waiting for https://www.google.com/ to load. And it never does. If you reread my original statement you'll notice that I said I already tried resetting FF and it did not help. I'm starting to believe this is just fallout from the Heartbleed vulnerability. Our proxy scans websites the first time you visit and with the vulnerability websites are pushing out new certificates so our proxy must be scanning them again.