HP Protect tool password manager not working with the new version of Mozilla: I got this alert: "Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program." please help
I have an HP ProBook 4520s. I have been using HP Protect tool's Password manager to store and manage my passords for all Login websites in Firefox 3.6. As a result, I just swiped my fingerprint to log on to any website.
After I installed the version 4 of Firefox, my all my login details do not work anymore. I have tried to reset them but I repeatedly get this error: "Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program." something like this would have been passed onto the address: "dpql://c:\program%20files%20(x86)\hewlett-packard\hp%20protecttools%20security%20manager\bin\dpminionlineids.dll/qlinkload.htm#id=2".
Although the password manager works with Internet Explorer 9, I need it to work with Firefox 4 as this is my preferred browser.
Please help. Thank you!
All Replies (4)
The company that make the bioscanner for HP have abandoned it. For more details see https://support.mozilla.com/en-US/questions/799388
It works ok in Chrome and it works ok in IE 9 too, so I guess the fault isn't HP, but Firefox. Maybe they need to fix something. Can we go back to the previous version?
To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.
You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.
To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.
For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles
I guess this means that IE is more user friendly for HP Password Manager finger swipe recall of passwords, a favorite of mine. I still don't see a post from Firefox as to why they haven't produced fix. So I'll switch to IE until things change. I don't see value in downgrading to a Firefox version that's no longer going to be supported.